Sierra Nevada Corporation NPS & Customer Reviews

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Sierra Nevada Corporation

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Sierra Nevada Corporation

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About Sierra Nevada Corporation's Brand

Sierra Nevada Corporation is a aerospace and space travel company. Among its major competitors, Sierra Nevada Corporation is ranked in 4th place for NPS while SpaceX is 1st, and Heico is 2nd.

Brand at a Glance

64%

Customer Loyalty

3.7/5

Product Quality

3.7/5

Pricing

3.9/5

Customer Service

Sierra Nevada Corporation Ranking

^#4 / 4 of its competitors

Sierra Nevada Corporation NPS

Sierra Nevada Corporation's Net Promoter Score (NPS) is a 18 with 56% Promoters, 6% Passives, and 38% Detractors. Net Promoter Score tracks whether Sierra Nevada Corporation's customers would recommend using the product based on a scale of -100 to 100.

Sierra Nevada Corporation Overall NPS

NPS

56%	Promoters
6%	Passives
38%	Detractors

Sierra Nevada Corporation NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2021 0	Mar 2021	0
Jun 2021 33	Jun 2021	33
Jul 2021 50	Jul 2021	50
Aug 2021 20	Aug 2021	20
Dec 2021 0	Dec 2021	0
May 2022 0	May 2022	0
Jun 2022 -11	Jun 2022	-11
Jul 2022 -10	Jul 2022	-10
Jun 2023 9	Jun 2023	9
Jan 2024 0	Jan 2024	0
Nov 2024 8	Nov 2024	8
Dec 2025 19	Dec 2025	19

How Other Brands Compare

Sierra Nevada Corporation is ranked #4 for NPS among its competitors. SpaceX and Heico come in first and second, with Virgin Galactic coming in at third.

	Sierra Nevada Corporation	SpaceX	Heico	Virgin Galactic
Global Ranking	#-	#208	#-	#-
NPS	18	42	23	18
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$36.00B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Sierra Nevada Corporation NPS vs. Competitors

Compared to its competitors, Sierra Nevada Corporation's NPS is rated right above Cobham, and is preceded by Virgin Galactic.

COMPANY		NPS Score
	SpaceX	42
	Heico	23
	Virgin Galactic	18
	Sierra Nevada Corporation	18
	Cobham	13
	RadiantBlue Technologies	N/A
	LGS Innovations	-100

Sierra Nevada Corporation Customer Loyalty

64%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

64% of Sierra Nevada Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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64%

36%

Sierra Nevada Corporation Customer Loyalty vs. Competitors

Compared to its competitors, Sierra Nevada Corporation's Customer Loyalty score is rated right above Cobham, and is preceded by Virgin Galactic.

COMPANY		Customer Loyalty Score
	SpaceX	78%
	Heico	77%
	Virgin Galactic	64%
	Sierra Nevada Corporation	64%
	Cobham	58%
	LGS Innovations	N/A
	RadiantBlue Technologies	N/A

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Sierra Nevada Corporation Product Quality

3.7/5

Sierra Nevada Corporation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Sierra Nevada Corporation Product Information

Sierra Nevada Corporation’s product quality score is a 3.7 out of 5 as rated by its users and customers.

Website: http://www.sncorp.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Hardware and Devices

Travel

Sierra Nevada Corporation Product Quality vs. Competitors

Compared to its competitors, Sierra Nevada Corporation's Product Quality score is rated right above Heico, and is preceded by Virgin Galactic.

COMPANY		Product Quality Score
	SpaceX	4.2/5
	Virgin Galactic	3.8/5
	Sierra Nevada Corporation	3.7/5
	Heico	3.5/5
	Cobham	3.5/5
	LGS Innovations	N/A
	RadiantBlue Technologies	N/A

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Sierra Nevada Corporation Pricing

Sierra Nevada Corporation ROI & Value For Money

3.7/5

Sierra Nevada Corporation has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Sierra Nevada Corporation Pricing vs. Competitors

Compared to its competitors, Sierra Nevada Corporation's ROI score is rated right above Virgin Galactic, and is preceded by SpaceX.

COMPANY		Pricing Score
	SpaceX	4/5
	Sierra Nevada Corporation	3.7/5
	Virgin Galactic	3.7/5
	Cobham	3.4/5
	Heico	3.2/5
	LGS Innovations	N/A
	RadiantBlue Technologies	N/A

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Sierra Nevada Corporation Customer Satisfaction (CSAT)

Sierra Nevada Corporation Customer Satisfaction (CSAT) Score

60 / 100

Sierra Nevada Corporation has an overall Customer Satisfaction score of 60 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	40%
Satisfied	20%
Neither Satisfied nor Dissatisfied	30%
Dissatisfied	10%
Very Dissatisfied	0%

Very Satisfied

40%

Satisfied

20%

Neither Satisfied nor Dissatisfied

30%

Dissatisfied

10%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Sierra Nevada Corporation Customer Satisfaction vs. Competitors

Compared to its competitors, Sierra Nevada Corporation's Customer Satisfaction score is rated right above Heico, and is preceded by Cobham.

COMPANY		Customer Satisfaction (CSAT) Score
	Virgin Galactic	81%
	SpaceX	77%
	Cobham	75%
	Sierra Nevada Corporation	60%
	Heico	56%
	LGS Innovations	0%
	RadiantBlue Technologies	0%

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Sierra Nevada Corporation Customer Service

3.9/5

Sierra Nevada Corporation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Sierra Nevada Corporation's Customer Service

Address

444 Salomon Circle Sparks, Sparks, NV

Website

http://www.sncorp.com

Phone Number

(775) 331-0222

Sierra Nevada Corporation Customer Service vs. Competitors

Compared to its competitors, Sierra Nevada Corporation's Customer Service score is rated right above Virgin Galactic, and is preceded by SpaceX.

COMPANY		Customer Service Score
	SpaceX	4.1/5
	Sierra Nevada Corporation	3.9/5
	Virgin Galactic	3.8/5
	Cobham	3.7/5
	Heico	3.3/5
	LGS Innovations	N/A
	RadiantBlue Technologies	N/A

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Sierra Nevada Corporation as an Employer

4.5/5

Sierra Nevada Corporation has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of Sierra Nevada Corporation

Fatih Ozmen

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Sierra Nevada Corporation scored a 18 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Sierra Nevada Corporation would recommend the brand to a friend. ENPS measures how likely Sierra Nevada Corporation employees would recommend working at Sierra Nevada Corporation to a friend.

Net Promoter Score

NPS Score

56%	Promoters
6%	Passive
38%	Detractors

Employee Net Promoter Score

eNPS Score

74%	Promoters
7%	Passive
19%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail