-100
NPS
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Stadler Rail Group
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About Stadler Rail Group's Brand
Supplier of customer-specific equipment for rail vehicle construction. The company focuses on the regional and suburban service market segments, light regional express railway service and offers meter-gauge trains, passenger carriages, locomotives and rack-and-pinion rail vehicles. Among its major competitors, Stadler Rail Group is ranked in 3rd place for NPS while Bombardier, Inc is 1st, and Alstom is 2nd.
Brand at a Glance
2.5/5
Product Quality
5/5
Pricing
Stadler Rail Group Ranking
- #3 / 4 of its competitors
Stadler Rail Group NPS
Stadler Rail Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Stadler Rail Group's customers would recommend using the product based on a scale of -100 to 100.
Stadler Rail Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Stadler Rail Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -100 | May 2024 | -100 |
How Other Brands Compare
Stadler Rail Group is ranked third for NPS among its competitors. Bombardier, Inc and Alstom come in first and second, with Vossloh coming in at #4.
Stadler Rail Group |  Alstom |  Bombardier, Inc |  Vossloh | |
| Global Ranking | #- | #968 | #- | #- |
| NPS | -100 | 24 | 37 | - |
| Valuation Updated every 24 hours for public companies | - | $19.38B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stadler Rail Group NPS vs. Competitors
Compared to its competitors, Stadler Rail Group's NPS is rated right below Vossloh.
| COMPANY | NPS Score | |
|---|---|---|
| Bombardier, Inc | 37 |
| Alstom | 24 |
| Vossloh | N/A |
| Stadler Rail Group | -100 |
Stadler Rail Group Product Quality
2.5/5
Stadler Rail Group has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Stadler Rail Group Product Information
Stadler Rail Group’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.stadlerrail.com
- Company Size
- 1,001-5,000 Employees
Stadler Rail Group Product Quality vs. Competitors
Compared to its competitors, Stadler Rail Group's Product Quality score is rated right above Vossloh, and is preceded by Alstom.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bombardier, Inc | 3.9/5 |
| Alstom | 3.8/5 |
| Stadler Rail Group | 2.5/5 |
| Vossloh | N/A |
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Stadler Rail Group Pricing
Stadler Rail Group ROI & Value For Money
5/5
Stadler Rail Group has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Stadler Rail Group Pricing vs. Competitors
Compared to its competitors, Stadler Rail Group's ROI score is rated right above Alstom.
| COMPANY | Pricing Score | |
|---|---|---|
| Stadler Rail Group | 5/5 |
| Alstom | 3.8/5 |
| Bombardier, Inc | 3.7/5 |
| Vossloh | N/A |
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Stadler Rail Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stadler Rail Group Customer Satisfaction vs. Competitors
Compared to its competitors, Stadler Rail Group's Customer Satisfaction score is rated right above Vossloh, and is preceded by Bombardier, Inc.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alstom | 72% |
| Bombardier, Inc | 71% |
| Stadler Rail Group | 0% |
| Vossloh | 0% |
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