100
NPS
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STATS ChipPAC
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About STATS ChipPAC's Brand
STATS ChipPAC is a leading provider of advanced semiconductor packaging and test services to global customers in the communication. Among its major competitors, STATS ChipPAC is ranked in 1st place for NPS while Moog is 2nd, and Bain & Company is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
STATS ChipPAC Ranking
- #1 / 4 of its competitors
STATS ChipPAC NPS
STATS ChipPAC's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether STATS ChipPAC's customers would recommend using the product based on a scale of -100 to 100.
STATS ChipPAC Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
STATS ChipPAC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 100 | Nov 2024 | 100 |
How Other Brands Compare
STATS ChipPAC is ranked first for NPS among its competitors. Moog and Bain & Company come in second and third, with Samsung coming in at #4.
STATS ChipPAC |  Samsung |  Moog |  Bain & Company | |
| Global Ranking | #- | #103 | #- | #- |
| NPS | 100 | 14 | 36 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $263.86B | $2.74B | $1.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
STATS ChipPAC NPS vs. Competitors
Compared to its competitors, STATS ChipPAC's NPS is rated right above Moog.
| COMPANY | NPS Score | |
|---|---|---|
| STATS ChipPAC | 100 |
| Moog | 36 |
| Bain & Company | 15 |
| Samsung | 14 |
 | Amkor | -100 |
STATS ChipPAC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of STATS ChipPAC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
STATS ChipPAC Customer Loyalty vs. Competitors
Compared to its competitors, STATS ChipPAC's Customer Loyalty score is rated right above Moog.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| STATS ChipPAC | 100% |
| Moog | 82% |
| Samsung | 82% |
| Bain & Company | 76% |
| Amkor | N/A |
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STATS ChipPAC Product Quality
5/5
STATS ChipPAC has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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STATS ChipPAC Product Information
STATS ChipPAC’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.statschippac.com
- Company Size
- 10,000+ Employees
Industry
Tech
Analytics
Travel
STATS ChipPAC Product Quality vs. Competitors
Compared to its competitors, STATS ChipPAC's Product Quality score is rated right above Bain & Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| STATS ChipPAC | 5/5 |
| Bain & Company | 4.3/5 |
| Moog | 4.2/5 |
| Samsung | 3.6/5 |
| Amkor | N/A |
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STATS ChipPAC Pricing
STATS ChipPAC ROI & Value For Money
5/5
STATS ChipPAC has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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STATS ChipPAC Pricing vs. Competitors
Compared to its competitors, STATS ChipPAC's ROI score is rated right above Moog.
| COMPANY | Pricing Score | |
|---|---|---|
| STATS ChipPAC | 5/5 |
| Moog | 4.2/5 |
| Bain & Company | 3.9/5 |
| Samsung | 3.5/5 |
| Amkor | N/A |
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STATS ChipPAC Customer Satisfaction (CSAT)
STATS ChipPAC Customer Satisfaction (CSAT) Score
100 / 100
STATS ChipPAC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
STATS ChipPAC Customer Satisfaction vs. Competitors
Compared to its competitors, STATS ChipPAC's Customer Satisfaction score is rated right above Amkor.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| STATS ChipPAC | 100% |
| Amkor | 100% |
| Bain & Company | 82% |
| Moog | 76% |
| Samsung | 69% |
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STATS ChipPAC Customer Service
5/5
STATS ChipPAC has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About STATS ChipPAC's Customer Service
Website
http://www.statschippac.com
Phone Number
86 21 5976 5858
STATS ChipPAC Customer Service vs. Competitors
Compared to its competitors, STATS ChipPAC's Customer Service score is rated right above Moog.
| COMPANY | Customer Service Score | |
|---|---|---|
| STATS ChipPAC | 5/5 |
| Moog | 4.1/5 |
| Bain & Company | 4.1/5 |
| Samsung | 3.5/5 |
| Amkor | N/A |
Unlock STATS ChipPAC Customer Service vs. Competitors Data
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STATS ChipPAC as an Employer
4.1/5
STATS ChipPAC has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
STATS ChipPAC scored a 100 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of STATS ChipPAC would recommend the brand to a friend. ENPS measures how likely STATS ChipPAC employees would recommend working at STATS ChipPAC to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
