-100
NPS
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STMICROELECTRONICS TOURS SAS
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About STMICROELECTRONICS TOURS SAS' Brand
Among its major competitors, STMICROELECTRONICS TOURS SAS is ranked in 3rd place for NPS while Knowles is 1st, and Applied Materials is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
STMICROELECTRONICS TOURS SAS Ranking
- #3 / 3 of its competitors
STMICROELECTRONICS TOURS SAS NPS
STMICROELECTRONICS TOURS SAS's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether STMICROELECTRONICS TOURS SAS's customers would recommend using the product based on a scale of -100 to 100.
STMICROELECTRONICS TOURS SAS Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
STMICROELECTRONICS TOURS SAS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -100 | Nov 2024 | -100 |
How Other Brands Compare
STMICROELECTRONICS TOURS SAS is ranked third for NPS among its competitors. Knowles and Applied Materials come in first and second.
STMICROELECTRONICS TOURS SAS |  Applied Materials |  Knowles | |
| Global Ranking | #- | #485 | #- |
| NPS | -100 | 27 | 50 |
| Valuation Updated every 24 hours for public companies | - | $109.62B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
STMICROELECTRONICS TOURS SAS NPS vs. Competitors
Compared to its competitors, STMICROELECTRONICS TOURS SAS's NPS is rated right below Applied Materials.
| COMPANY | NPS Score | |
|---|---|---|
| Knowles | 50 |
| Applied Materials | 27 |
| STMICROELECTRONICS TOURS SAS | -100 |
STMICROELECTRONICS TOURS SAS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of STMICROELECTRONICS TOURS SAS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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STMICROELECTRONICS TOURS SAS Customer Loyalty vs. Competitors
Compared to its competitors, STMICROELECTRONICS TOURS SAS's Customer Loyalty score is rated right above Applied Materials, and is preceded by Knowles.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Knowles | 100% |
| STMICROELECTRONICS TOURS SAS | 100% |
| Applied Materials | 74% |
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STMICROELECTRONICS TOURS SAS Product Quality
1.5/5
STMICROELECTRONICS TOURS SAS has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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STMICROELECTRONICS TOURS SAS Product Information
STMICROELECTRONICS TOURS SAS’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.st.com
- Company Size
- 1,001-5,000 Employees
STMICROELECTRONICS TOURS SAS Product Quality vs. Competitors
Compared to its competitors, STMICROELECTRONICS TOURS SAS's Product Quality score is rated right below Applied Materials.
| COMPANY | Product Quality Score | |
|---|---|---|
| Knowles | 5/5 |
| Applied Materials | 3.8/5 |
| STMICROELECTRONICS TOURS SAS | 1.5/5 |
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STMICROELECTRONICS TOURS SAS Pricing
STMICROELECTRONICS TOURS SAS ROI & Value For Money
1.5/5
STMICROELECTRONICS TOURS SAS has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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STMICROELECTRONICS TOURS SAS Pricing vs. Competitors
Compared to its competitors, STMICROELECTRONICS TOURS SAS's ROI score is rated right below Applied Materials.
| COMPANY | Pricing Score | |
|---|---|---|
| Knowles | 4.5/5 |
| Applied Materials | 3.7/5 |
| STMICROELECTRONICS TOURS SAS | 1.5/5 |
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STMICROELECTRONICS TOURS SAS Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
STMICROELECTRONICS TOURS SAS Customer Satisfaction vs. Competitors
Compared to its competitors, STMICROELECTRONICS TOURS SAS's Customer Satisfaction score is rated right below Applied Materials.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Knowles | 100% |
| Applied Materials | 75% |
| STMICROELECTRONICS TOURS SAS | 0% |
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STMICROELECTRONICS TOURS SAS Customer Service
1.5/5
STMICROELECTRONICS TOURS SAS has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About STMICROELECTRONICS TOURS SAS's Customer Service
Address
10 RUE THALES DE MILET, Tours, 37000 France
Website
http://www.st.com
STMICROELECTRONICS TOURS SAS Customer Service vs. Competitors
Compared to its competitors, STMICROELECTRONICS TOURS SAS's Customer Service score is rated right below Applied Materials.
| COMPANY | Customer Service Score | |
|---|---|---|
| Knowles | 4.5/5 |
| Applied Materials | 3.7/5 |
| STMICROELECTRONICS TOURS SAS | 1.5/5 |
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Consumer vs. Employees
STMICROELECTRONICS TOURS SAS scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of STMICROELECTRONICS TOURS SAS would recommend the brand to a friend. ENPS measures how likely STMICROELECTRONICS TOURS SAS employees would recommend working at STMICROELECTRONICS TOURS SAS to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
