25
NPS
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Sun Microsystems
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About Sun Microsystems' Brand
Sun Microsystems is a multinational vendor of computers, computer software and hardware, and information technology services. Among its major competitors, Sun Microsystems is ranked in 3rd place for NPS while Exadel is 1st, and IBM is 2nd.
Brand at a Glance
47%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Sun Microsystems Ranking
- #3 / 4 of its competitors
Sun Microsystems NPS
Sun Microsystems's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Sun Microsystems's customers would recommend using the product based on a scale of -100 to 100.
Sun Microsystems Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Sun Microsystems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Jun 2023 50 | Jun 2023 | 50 |
Nov 2023 0 | Nov 2023 | 0 |
Jul 2024 25 | Jul 2024 | 25 |
How Other Brands Compare
Sun Microsystems is ranked third for NPS among its competitors. Exadel and IBM come in first and second, with Courion Corporation coming in at #4.
Sun Microsystems |  IBM |  Exadel |  Courion Corporation | |
| Global Ranking | #- | #106 | #- | #- |
| NPS | 25 | 26 | 60 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $119.05B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sun Microsystems NPS vs. Competitors
Compared to its competitors, Sun Microsystems's NPS is rated right below IBM.
| COMPANY | NPS Score | |
|---|---|---|
| Exadel | 60 |
| IBM | 26 |
| Sun Microsystems | 25 |
Sun Microsystems Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Sun Microsystems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sun Microsystems Customer Loyalty vs. Competitors
Compared to its competitors, Sun Microsystems's Customer Loyalty score is rated right below IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Exadel | 90% |
| IBM | 79% |
| Sun Microsystems | 47% |
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Sun Microsystems Product Quality
3.6/5
Sun Microsystems has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Sun Microsystems Product Information
Sun Microsystems’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.sun.com
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Sun Microsystems Product Quality vs. Competitors
Compared to its competitors, Sun Microsystems's Product Quality score is rated right below IBM.
| COMPANY | Product Quality Score | |
|---|---|---|
| Exadel | 4.2/5 |
| IBM | 3.8/5 |
| Sun Microsystems | 3.6/5 |
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Sun Microsystems Pricing
Sun Microsystems ROI & Value For Money
3.9/5
Sun Microsystems has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Sun Microsystems Pricing vs. Competitors
Compared to its competitors, Sun Microsystems's ROI score is rated right above IBM, and is preceded by Exadel.
| COMPANY | Pricing Score | |
|---|---|---|
| Exadel | 4.1/5 |
| Sun Microsystems | 3.9/5 |
| IBM | 3.8/5 |
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Sun Microsystems Customer Satisfaction (CSAT)
Sun Microsystems Customer Satisfaction (CSAT) Score
75 / 100
Sun Microsystems has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sun Microsystems Customer Satisfaction vs. Competitors
Compared to its competitors, Sun Microsystems's Customer Satisfaction score is rated right below IBM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Exadel | 86% |
| IBM | 76% |
| Sun Microsystems | 75% |
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Sun Microsystems Customer Service
3.8/5
Sun Microsystems has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Sun Microsystems's Customer Service
Address
4150 Network Circle, Santa Clara, CA 95054
Website
http://www.sun.com
Phone Number
(800) 633-0738
Sun Microsystems Customer Service vs. Competitors
Compared to its competitors, Sun Microsystems's Customer Service score is rated right below IBM.
| COMPANY | Customer Service Score | |
|---|---|---|
| Exadel | 4.5/5 |
| IBM | 3.9/5 |
| Sun Microsystems | 3.8/5 |
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Sun Microsystems as an Employer
Consumer vs. Employees
Sun Microsystems scored a 25 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Sun Microsystems would recommend the brand to a friend. ENPS measures how likely Sun Microsystems employees would recommend working at Sun Microsystems to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
