60
NPS
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Exadel
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About Exadel's Brand
Exadel is a software engineering company that provides custom software solutions for businesses. Among its major competitors, Exadel is ranked in 1st place for NPS while Microsoft is 2nd, and Sun Microsystems is 3rd.
Brand at a Glance
90%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.5/5
Customer Service
Exadel Ranking
- #1 / 4 of its competitors
Exadel NPS
Exadel's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Exadel's customers would recommend using the product based on a scale of -100 to 100.
Exadel Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Exadel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Jul 2022 71 | Jul 2022 | 71 |
Sep 2023 50 | Sep 2023 | 50 |
Apr 2024 55 | Apr 2024 | 55 |
Nov 2024 60 | Nov 2024 | 60 |
How Other Brands Compare
Exadel is ranked first for NPS among its competitors. Microsoft and Sun Microsystems come in second and third, with Chetu coming in at #4.
Exadel |  Microsoft |  Chetu |  Sun Microsystems | |
| Global Ranking | #- | #22 | #- | #- |
| NPS | 60 | 38 | -84 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.91T | $3.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Exadel NPS by Usage
Exadel's NPS was rated 100 points by customers who have used Exadel's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
Exadel NPS vs. Competitors
Compared to its competitors, Exadel's NPS is rated right above Microsoft.
| COMPANY | NPS Score | |
|---|---|---|
| Exadel | 60 |
| Microsoft | 38 |
| Sun Microsystems | 25 |
| Chetu | -84 |
Exadel Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Exadel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Exadel Customer Loyalty Score by Usage
Exadel's Customer Loyalty score was rated 100% by customers who have used Exadel's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Exadel Customer Loyalty vs. Competitors
Compared to its competitors, Exadel's Customer Loyalty score is rated right above Microsoft.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Exadel | 90% |
| Microsoft | 84% |
| Chetu | 57% |
| Sun Microsystems | 47% |
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Exadel Product Quality
4.2/5
Exadel has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Exadel Product Information
Exadel’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.exadel.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Productivity
SaaS
Quick Insights into Exadel Product Quality
Exadel's Product Quality score was rated highest by customers who have used Exadel's products/services for Less than 1 Year.
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Ranked Exadel Product Quality the Highest
Exadel Product Quality Score by Usage
Exadel's Product Quality score was rated 5 stars by customers who have used Exadel's products/services for Less than 1 Year.
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Exadel Product Quality vs. Competitors
Compared to its competitors, Exadel's Product Quality score is rated right above Microsoft.
| COMPANY | Product Quality Score | |
|---|---|---|
| Exadel | 4.2/5 |
| Microsoft | 4.1/5 |
| Sun Microsystems | 3.6/5 |
| Chetu | 1.7/5 |
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Exadel Pricing
Exadel ROI & Value For Money
4.1/5
Exadel has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Exadel ROI
Exadel's ROI score was rated highest by customers who have used Exadel's products/services for Less than 1 Year.
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Ranked Exadel ROI the Highest
Exadel ROI Score by Usage
Exadel's ROI score was rated 5 stars by customers who have used Exadel's products/services for Less than 1 Year.
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Exadel Pricing vs. Competitors
Compared to its competitors, Exadel's ROI score is rated right above Microsoft.
| COMPANY | Pricing Score | |
|---|---|---|
| Exadel | 4.1/5 |
| Microsoft | 4/5 |
| Sun Microsystems | 3.9/5 |
| Chetu | 1.8/5 |
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Exadel Customer Satisfaction (CSAT)
Exadel Customer Satisfaction (CSAT) Score
86 / 100
Exadel has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Exadel Customer Satisfaction
Exadel's Customer Satisfaction score was rated highest by customers who have used Exadel's products/services for Less than 1 Year.
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Ranked Exadel Customer Satisfaction the Highest
Exadel Customer Satisfaction Score by Usage
Exadel's Customer Satisfaction score was rated 100 points by customers who have used Exadel's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Exadel Customer Satisfaction vs. Competitors
Compared to its competitors, Exadel's Customer Satisfaction score is rated right above Microsoft.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Exadel | 86% |
| Microsoft | 80% |
| Sun Microsystems | 75% |
| Chetu | 6% |
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Exadel Customer Service
4.5/5
Exadel has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Exadel's Customer Service
Address
1850 Gateway Blvd., Suite 1080, Concord, CA
Website
http://www.exadel.com
Phone Number
19259393766
Quick Insights into Exadel Customer Service
Exadel's Customer Service score was rated highest by customers who have used Exadel's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Exadel's Customer Service score.
Ranked Exadel Customer Service the Highest
Exadel Customer Service Score by Usage
Exadel's Customer Service score was rated 5 stars by customers who have used Exadel's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Exadel Customer Service vs. Competitors
Compared to its competitors, Exadel's Customer Service score is rated right above Microsoft.
| COMPANY | Customer Service Score | |
|---|---|---|
| Exadel | 4.5/5 |
| Microsoft | 4/5 |
| Sun Microsystems | 3.8/5 |
| Chetu | 1.7/5 |
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Consumer vs. Employees
Exadel scored a 60 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Exadel would recommend the brand to a friend. ENPS measures how likely Exadel employees would recommend working at Exadel to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 38% | Promoters |
|---|---|
| 24% | Passive |
| 38% | Detractors |
