0
NPS
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SunFunder
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About SunFunder's Brand
SunFunder is a crowdfunding platform that connects investors to high-impact solar projects in off-grid communities around the world. Among its major competitors, SunFunder is ranked in 2nd place for NPS while SolarCity is 1st, and Sunlight Financial is 3rd.
Brand at a Glance
4/5
Product Quality
SunFunder Ranking
- #2 / 4 of its competitors
SunFunder NPS
SunFunder's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether SunFunder's customers would recommend using the product based on a scale of -100 to 100.
SunFunder Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
SunFunder NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
How Other Brands Compare
SunFunder is ranked second for NPS among its competitors. SolarCity and Sunlight Financial come in first and third, with EnergySage coming in at #4.
SunFunder |  SolarCity |  Sunlight Financial |  EnergySage | |
| Global Ranking | #- | #456 | #- | #- |
| NPS | 0 | 57 | -100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $168.75M | $550.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SunFunder NPS vs. Competitors
Compared to its competitors, SunFunder's NPS is rated right above Sunlight Financial, and is preceded by SolarCity.
| COMPANY | NPS Score | |
|---|---|---|
| SolarCity | 57 |
| SunFunder | 0 |
| Sunlight Financial | -100 |
SunFunder Product Quality
4/5
SunFunder has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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SunFunder Product Information
SunFunder’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.sunfunder.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Energy
FinTech
SunFunder Product Quality vs. Competitors
Compared to its competitors, SunFunder's Product Quality score is rated right above Sunlight Financial, and is preceded by SolarCity.
| COMPANY | Product Quality Score | |
|---|---|---|
| SolarCity | 4.2/5 |
| SunFunder | 4/5 |
| Sunlight Financial | 1.9/5 |
Unlock SunFunder Product Quality vs. Competitors Data
VS
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SunFunder Customer Satisfaction (CSAT)
SunFunder Customer Satisfaction (CSAT) Score
100 / 100
SunFunder has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SunFunder Customer Satisfaction vs. Competitors
Compared to its competitors, SunFunder's Customer Satisfaction score is rated right above SolarCity.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SunFunder | 100% |
| SolarCity | 87% |
| Sunlight Financial | 0% |
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