-100
NPS
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Sunlight Financial
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About Sunlight Financial's Brand
Sunlight Financial is a residential solar finance company Among its major competitors, Sunlight Financial is ranked in 5th place for NPS while SolarCity is 1st, and SunFunder is 2nd.Their current valuation is $550.00M
Brand at a Glance
38%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Sunlight Financial Ranking
- #4 / 4 of its competitors
Sunlight Financial NPS
Sunlight Financial's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sunlight Financial's customers would recommend using the product based on a scale of -100 to 100.
Sunlight Financial Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sunlight Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
How Other Brands Compare
Sunlight Financial is ranked #4 for NPS among its competitors. SolarCity and SunFunder come in first and second, with Dividend Solar coming in at third. Among those competitors, it is the lowest valued company.
Sunlight Financial |  SolarCity |  SunFunder |  Dividend Solar | |
| Global Ranking | #- | #456 | #- | #- |
| NPS | -100 | 57 | 0 | -34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $550.00M | $168.75M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sunlight Financial NPS vs. Competitors
Compared to its competitors, Sunlight Financial's NPS is rated right below Spruce Finance.
| COMPANY | NPS Score | |
|---|---|---|
| SolarCity | 57 |
| SunFunder | 0 |
| Dividend Solar | -34 |
 | Spruce Finance | -100 |
| Sunlight Financial | -100 |
Sunlight Financial Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of Sunlight Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sunlight Financial Customer Loyalty vs. Competitors
Compared to its competitors, Sunlight Financial's Customer Loyalty score is rated right above SunFunder, and is preceded by Dividend Solar.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SolarCity | 82% |
| Spruce Finance | 54% |
| Dividend Solar | 53% |
| Sunlight Financial | 38% |
| SunFunder | N/A |
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Sunlight Financial Product Quality
1.9/5
Sunlight Financial has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Sunlight Financial Product Information
Sunlight Financial’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Energy
FinTech
Sunlight Financial Product Quality vs. Competitors
Compared to its competitors, Sunlight Financial's Product Quality score is rated right above Spruce Finance, and is preceded by Dividend Solar.
| COMPANY | Product Quality Score | |
|---|---|---|
| SolarCity | 4.2/5 |
| SunFunder | 4/5 |
| Dividend Solar | 2.6/5 |
| Sunlight Financial | 1.9/5 |
| Spruce Finance | 1.5/5 |
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Sunlight Financial Pricing
Sunlight Financial ROI & Value For Money
1.9/5
Sunlight Financial has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Sunlight Financial Pricing vs. Competitors
Compared to its competitors, Sunlight Financial's ROI score is rated right above Spruce Finance, and is preceded by Dividend Solar.
| COMPANY | Pricing Score | |
|---|---|---|
| SolarCity | 3.7/5 |
| Dividend Solar | 2.6/5 |
| Sunlight Financial | 1.9/5 |
| Spruce Finance | 1.6/5 |
| SunFunder | N/A |
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Sunlight Financial Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sunlight Financial Customer Satisfaction vs. Competitors
Compared to its competitors, Sunlight Financial's Customer Satisfaction score is rated right below Spruce Finance.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SunFunder | 100% |
| SolarCity | 87% |
| Dividend Solar | 33% |
| Spruce Finance | 0% |
| Sunlight Financial | 0% |
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Sunlight Financial Customer Service
1.9/5
Sunlight Financial has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Sunlight Financial's Customer Service
Address
400 Frank W. Burr Boulevard, Suite 37, Teaneck, NJ
Website
http://www.sunlightfinancial.com/about-us/
Phone Number
(201) 287-4100
Sunlight Financial Customer Service vs. Competitors
Compared to its competitors, Sunlight Financial's Customer Service score is rated right above Spruce Finance, and is preceded by Dividend Solar.
| COMPANY | Customer Service Score | |
|---|---|---|
| SolarCity | 3.9/5 |
| Dividend Solar | 2.6/5 |
| Sunlight Financial | 1.9/5 |
| Spruce Finance | 1.5/5 |
| SunFunder | N/A |
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Sunlight Financial as an Employer
3.4/5
Sunlight Financial has a 3.4/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Sunlight Financial scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Sunlight Financial would recommend the brand to a friend. ENPS measures how likely Sunlight Financial employees would recommend working at Sunlight Financial to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
