-34
NPS
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Dividend Solar
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About Dividend Solar's Brand
Dividend Solar provides solar financing and solar panels installation services for homeowners in USA. Among its major competitors, Dividend Solar is ranked in 2nd place for NPS while SolarCity is 1st, and Spruce Finance is 3rd.
Brand at a Glance
53%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Dividend Solar Ranking
- #2 / 4 of its competitors
Dividend Solar NPS
Dividend Solar's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Dividend Solar's customers would recommend using the product based on a scale of -100 to 100.
Dividend Solar Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Dividend Solar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
Oct 2022 -33 | Oct 2022 | -33 |
How Other Brands Compare
Dividend Solar is ranked second for NPS among its competitors. SolarCity and Spruce Finance come in first and third, with Sunlight Financial coming in at #4.
Dividend Solar |  SolarCity |  Sunlight Financial |  Spruce Finance | |
| Global Ranking | #- | #456 | #- | #- |
| NPS | -34 | 57 | -100 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $168.75M | $550.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dividend Solar NPS vs. Competitors
Compared to its competitors, Dividend Solar's NPS is rated right above Spruce Finance, and is preceded by SolarCity.
| COMPANY | NPS Score | |
|---|---|---|
| SolarCity | 57 |
| Dividend Solar | -34 |
| Spruce Finance | -100 |
| Sunlight Financial | -100 |
Dividend Solar Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Dividend Solar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dividend Solar Customer Loyalty vs. Competitors
Compared to its competitors, Dividend Solar's Customer Loyalty score is rated right above Sunlight Financial, and is preceded by Spruce Finance.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SolarCity | 82% |
| Spruce Finance | 54% |
| Dividend Solar | 53% |
| Sunlight Financial | 38% |
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Dividend Solar Product Quality
2.6/5
Dividend Solar has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Dividend Solar Product Information
Dividend Solar’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- dividendsolar.com
- Company Size
- 51-200 Employees
Industry
Tech
Energy
Real Estate
Dividend Solar Product Quality vs. Competitors
Compared to its competitors, Dividend Solar's Product Quality score is rated right above Sunlight Financial, and is preceded by SolarCity.
| COMPANY | Product Quality Score | |
|---|---|---|
| SolarCity | 4.2/5 |
| Dividend Solar | 2.6/5 |
| Sunlight Financial | 1.9/5 |
| Spruce Finance | 1.5/5 |
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Dividend Solar Pricing
Dividend Solar ROI & Value For Money
2.6/5
Dividend Solar has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Dividend Solar Pricing vs. Competitors
Compared to its competitors, Dividend Solar's ROI score is rated right above Sunlight Financial, and is preceded by SolarCity.
| COMPANY | Pricing Score | |
|---|---|---|
| SolarCity | 3.7/5 |
| Dividend Solar | 2.6/5 |
| Sunlight Financial | 1.9/5 |
| Spruce Finance | 1.6/5 |
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Dividend Solar Customer Satisfaction (CSAT)
Dividend Solar Customer Satisfaction (CSAT) Score
33 / 100
Dividend Solar has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dividend Solar Customer Satisfaction vs. Competitors
Compared to its competitors, Dividend Solar's Customer Satisfaction score is rated right above Spruce Finance, and is preceded by SolarCity.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SolarCity | 87% |
| Dividend Solar | 33% |
| Spruce Finance | 0% |
| Sunlight Financial | 0% |
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Dividend Solar Customer Service
2.6/5
Dividend Solar has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Dividend Solar's overall Customer Service score rated by its users and customers.
About Dividend Solar's Customer Service
Address
San Francisco, CA
Website
dividendsolar.com
Dividend Solar Customer Service vs. Competitors
Compared to its competitors, Dividend Solar's Customer Service score is rated right above Sunlight Financial, and is preceded by SolarCity.
| COMPANY | Customer Service Score | |
|---|---|---|
| SolarCity | 3.9/5 |
| Dividend Solar | 2.6/5 |
| Sunlight Financial | 1.9/5 |
| Spruce Finance | 1.5/5 |
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Dividend Solar as an Employer
3.5/5
Dividend Solar has a 3.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Dividend Solar scored a -34 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Dividend Solar would recommend the brand to a friend. ENPS measures how likely Dividend Solar employees would recommend working at Dividend Solar to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
