39
NPS
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Sustainalytics
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About Sustainalytics' Brand
Sustainalytics offers research to investors who integrate environmental, social and governance information and assessments. Among its major competitors, Sustainalytics is ranked in 1st place for NPS while Bloomberg is 2nd, and MSCI is 3rd.
Brand at a Glance
75%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Sustainalytics Ranking
- #1 / 4 of its competitors
Sustainalytics NPS
Sustainalytics's Net Promoter Score (NPS) is a 39 with 57% Promoters, 25% Passives, and 18% Detractors. Net Promoter Score tracks whether Sustainalytics's customers would recommend using the product based on a scale of -100 to 100.
Sustainalytics Overall NPS
| 57% | Promoters |
|---|---|
| 25% | Passives |
| 18% | Detractors |
Sustainalytics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 43 | Dec 2021 | 43 |
Jan 2022 50 | Jan 2022 | 50 |
Feb 2022 40 | Feb 2022 | 40 |
Mar 2022 54 | Mar 2022 | 54 |
Apr 2022 50 | Apr 2022 | 50 |
May 2022 39 | May 2022 | 39 |
Jun 2022 35 | Jun 2022 | 35 |
Jul 2022 38 | Jul 2022 | 38 |
Oct 2022 37 | Oct 2022 | 37 |
Nov 2022 38 | Nov 2022 | 38 |
Jan 2023 41 | Jan 2023 | 41 |
Nov 2024 40 | Nov 2024 | 40 |
How Other Brands Compare
Sustainalytics is ranked first for NPS among its competitors. Bloomberg and MSCI come in second and third, with INSTITUTIONAL SHAREHOLDER SERVICES, INC. coming in at #4.
Sustainalytics |  Bloomberg |  MSCI |  INSTITUTIONAL SHAREHOLDER SERVICES, INC. | |
| Global Ranking | #- | #129 | #- | #- |
| NPS | 39 | 31 | 11 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.09B | $35.75B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sustainalytics NPS by Gender
Male customers rated Sustainalytics's NPS 67 points higher than Female customers.
Male
100
Sustainalytics's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
33
Sustainalytics's NPS was rated 33 by Female customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Sustainalytics NPS by Ethnicity
Sustainalytics's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Sustainalytics NPS by Age
Sustainalytics's NPS was rated 0 points by customers ages 26-30 on Comparably.
Sustainalytics NPS by Usage
Sustainalytics's NPS was rated the highest by customers who have used Sustainalytics's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
Sustainalytics NPS vs. Competitors
Compared to its competitors, Sustainalytics's NPS is rated right above Bloomberg.
| COMPANY | NPS Score | |
|---|---|---|
| Sustainalytics | 39 |
| Bloomberg | 31 |
| MSCI | 11 |
| INSTITUTIONAL SHAREHOLDER SERVICES, INC. | N/A |
 | SS&C | N/A |
Sustainalytics Customer Reviews
Out of the 4 Sustainalytics customer reviews 3 were positive and 1 was constructive. Sustainalytics customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Sustainalytics Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Sustainalytics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sustainalytics Customer Loyalty Score by Gender
Female customers rated Sustainalytics's Customer Loyalty score 12% higher than Male customers.
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Male
70%
Yes
Female
82%
Yes
Sustainalytics Customer Loyalty Score by Ethnicity
Sustainalytics's Customer Loyalty score was rated 82% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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82
out of 100
Asian or Pacific Islander
Sustainalytics Customer Loyalty Score by Age
Sustainalytics's Customer Loyalty score was rated 78% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
Sustainalytics Customer Loyalty Score by Usage
Sustainalytics's Customer Loyalty score was rated the highest by customers who have used Sustainalytics's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Sustainalytics Customer Loyalty Score by Industry
Sustainalytics's Customer Loyalty score was rated 70% by Tech industry customers.
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Sustainalytics Customer Loyalty vs. Competitors
Compared to its competitors, Sustainalytics's Customer Loyalty score is rated right above INSTITUTIONAL SHAREHOLDER SERVICES, INC., and is preceded by Bloomberg.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MSCI | 86% |
| Bloomberg | 77% |
| Sustainalytics | 75% |
| INSTITUTIONAL SHAREHOLDER SERVICES, INC. | N/A |
| SS&C | N/A |
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Sustainalytics Product Quality
3.8/5
Sustainalytics has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Sustainalytics Product Information
Sustainalytics’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sustainalytics's product the highest. Reviewers from the Accounting industry rated Sustainalytics the lowest at 2.6.
- Company Size
- 501-1,000 Employees
Industry
Tech
Banking
FinTech
Quick Insights into Sustainalytics Product Quality
Sustainalytics's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Accounting industry.
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Ranked Sustainalytics Product Quality the Highest
Ranked Sustainalytics Product Quality the Lowest
Sustainalytics Product Quality Score by Gender
Male customers rated Sustainalytics's Product Quality score 0.3 stars higher than Female customers.
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Male
4.1/5
Female
3.8/5
Sustainalytics Product Quality Score by Ethnicity
Sustainalytics's Product Quality score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Sustainalytics Product Quality Score by Age
Sustainalytics's Product Quality score was rated 3.9 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
Sustainalytics Product Quality Score by Usage
Sustainalytics's Product Quality score was rated the highest by customers who have used Sustainalytics's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Sustainalytics Product Quality Score by Industry
Sustainalytics's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Sustainalytics Product Quality vs. Competitors
Compared to its competitors, Sustainalytics's Product Quality score is rated right above INSTITUTIONAL SHAREHOLDER SERVICES, INC., and is preceded by Bloomberg.
| COMPANY | Product Quality Score | |
|---|---|---|
| MSCI | 4.1/5 |
| Bloomberg | 4/5 |
| Sustainalytics | 3.8/5 |
| INSTITUTIONAL SHAREHOLDER SERVICES, INC. | N/A |
| SS&C | N/A |
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Sustainalytics Pricing
Sustainalytics ROI & Value For Money
3.9/5
Sustainalytics has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Sustainalytics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Sustainalytics.
Quick Insights into Sustainalytics ROI
Sustainalytics's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Accounting industry.
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Ranked Sustainalytics ROI the Highest
Ranked Sustainalytics ROI the Lowest
Sustainalytics ROI Score by Gender
Male customers rated Sustainalytics's ROI score 0.4 stars higher than Female customers.
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Male
4.3/5
Female
3.9/5
Sustainalytics ROI Score by Ethnicity
Sustainalytics's ROI score was rated 3.3 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Sustainalytics ROI Score by Age
Sustainalytics's ROI score was rated 3.4 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
Sustainalytics ROI Score by Usage
Sustainalytics's ROI score was rated the highest by customers who have used Sustainalytics's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Sustainalytics ROI Score by Industry
Sustainalytics's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Sustainalytics Pricing vs. Competitors
Compared to its competitors, Sustainalytics's ROI score is rated right above Bloomberg.
| COMPANY | Pricing Score | |
|---|---|---|
| Sustainalytics | 3.9/5 |
| Bloomberg | 3.9/5 |
| MSCI | 3.7/5 |
| INSTITUTIONAL SHAREHOLDER SERVICES, INC. | N/A |
| SS&C | N/A |
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Sustainalytics Customer Satisfaction (CSAT)
Sustainalytics Customer Satisfaction (CSAT) Score
81 / 100
Sustainalytics has an overall Customer Satisfaction score of 81 rated by its users and customers.
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Very Satisfied
48%
Satisfied
33%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
5%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sustainalytics Customer Satisfaction
Sustainalytics's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Sustainalytics's products/services for 1 to 2 Years.
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Ranked Sustainalytics Customer Satisfaction the Highest
Ranked Sustainalytics Customer Satisfaction the Lowest
Sustainalytics Customer Satisfaction Score by Gender
Male customers rated Sustainalytics's Customer Satisfaction score 7 points higher than Female customers.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
60 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Sustainalytics Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Sustainalytics' Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Sustainalytics Customer Satisfaction Score by Age
Sustainalytics's Customer Satisfaction score was rated 75 points by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% |
Sustainalytics Customer Satisfaction Score by Usage
Sustainalytics's Customer Satisfaction score was rated the highest by customers who have used Sustainalytics's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Sustainalytics Customer Satisfaction Score by Industry
Sustainalytics's Customer Satisfaction score was rated 67 points by Tech industry customers.
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}Sustainalytics Customer Satisfaction vs. Competitors
Compared to its competitors, Sustainalytics's Customer Satisfaction score is rated right above MSCI.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sustainalytics | 81% |
| MSCI | 78% |
| Bloomberg | 76% |
| INSTITUTIONAL SHAREHOLDER SERVICES, INC. | 0% |
| SS&C | 0% |
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Sustainalytics Customer Service
3.9/5
Sustainalytics has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Sustainalytics's Customer Service
Address
Amsterdam, MO United States of America
Website
http://www.sustainalytics.com/
Phone Number
31 202 05 00 00
Quick Insights into Sustainalytics Customer Service
Sustainalytics's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Accounting industry.
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Ranked Sustainalytics Customer Service the Highest
Ranked Sustainalytics Customer Service the Lowest
Sustainalytics Customer Service Score by Gender
Male customers rated Sustainalytics's Customer Service score 0.4 stars higher than Female customers.
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Male
4.3/5
Female
3.9/5
Sustainalytics Customer Service Score by Ethnicity
Sustainalytics's Customer Service score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Sustainalytics Customer Service Score by Age
Sustainalytics's Customer Service score was rated 3.6 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
Sustainalytics Customer Service Score by Usage
Sustainalytics's Customer Service score was rated the highest by customers who have used Sustainalytics's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Sustainalytics Customer Service Score by Industry
Sustainalytics's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Sustainalytics Customer Service vs. Competitors
Compared to its competitors, Sustainalytics's Customer Service score is rated right above MSCI, and is preceded by Bloomberg.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bloomberg | 4/5 |
| Sustainalytics | 3.9/5 |
| MSCI | 3.9/5 |
| INSTITUTIONAL SHAREHOLDER SERVICES, INC. | N/A |
| SS&C | N/A |
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Sustainalytics as an Employer
4.3/5
Sustainalytics has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sustainalytics scored a 39 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Sustainalytics would recommend the brand to a friend. ENPS measures how likely Sustainalytics employees would recommend working at Sustainalytics to a friend.
Net Promoter Score
39
NPS Score
| 57% | Promoters |
|---|---|
| 25% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 56% | Promoters |
|---|---|
| 9% | Passive |
| 35% | Detractors |
