45
NPS
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Swarovski Crystal
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About Swarovski Crystal's Brand
Crystal Jewelry & Home Decor Among its major competitors, Swarovski Crystal is ranked in 1st place for NPS while Tiffany & Co is 2nd, and David Yurman is 3rd.
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Swarovski Crystal Ranking
- #1 / 4 of its competitors
Swarovski Crystal NPS
Swarovski Crystal's Net Promoter Score (NPS) is a 45 with 62% Promoters, 21% Passives, and 17% Detractors. Net Promoter Score tracks whether Swarovski Crystal's customers would recommend using the product based on a scale of -100 to 100.
Swarovski Crystal Overall NPS
| 62% | Promoters |
|---|---|
| 21% | Passives |
| 17% | Detractors |
Swarovski Crystal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 54 | Jan 2023 | 54 |
May 2023 58 | May 2023 | 58 |
Jun 2023 46 | Jun 2023 | 46 |
Jul 2023 50 | Jul 2023 | 50 |
Sep 2023 53 | Sep 2023 | 53 |
May 2024 40 | May 2024 | 40 |
Jun 2024 33 | Jun 2024 | 33 |
Aug 2024 36 | Aug 2024 | 36 |
Nov 2024 38 | Nov 2024 | 38 |
Jan 2025 41 | Jan 2025 | 41 |
Sep 2025 42 | Sep 2025 | 42 |
Jan 2026 45 | Jan 2026 | 45 |
How Other Brands Compare
Swarovski Crystal is ranked first for NPS among its competitors. Tiffany & Co and David Yurman come in second and third, with SwissJewel Company coming in at #4.
Swarovski Crystal |  Tiffany & Co |  David Yurman |  SwissJewel Company | |
| Global Ranking | #- | #54 | #- | #- |
| NPS | 45 | 31 | 26 | - |
| Valuation Updated every 24 hours for public companies | - | $15.96B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swarovski Crystal NPS by Gender
Swarovski Crystal's NPS was rated 67 by Female customers on Comparably.
Female
67
Swarovski Crystal's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
Swarovski Crystal's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Swarovski Crystal NPS vs. Competitors
Compared to its competitors, Swarovski Crystal's NPS is rated right above Tiffany & Co.
| COMPANY | NPS Score | |
|---|---|---|
| Swarovski Crystal | 45 |
| Tiffany & Co | 31 |
| David Yurman | 26 |
Swarovski Crystal Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Swarovski Crystal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Swarovski Crystal Customer Loyalty Score by Gender
Swarovski Crystal's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Swarovski Crystal Customer Loyalty vs. Competitors
Compared to its competitors, Swarovski Crystal's Customer Loyalty score is rated right above Tiffany & Co, and is preceded by David Yurman.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| David Yurman | 82% |
| Swarovski Crystal | 81% |
| Tiffany & Co | 73% |
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Swarovski Crystal Product Quality
3.7/5
Swarovski Crystal has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Swarovski Crystal Product Information
Swarovski Crystal’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.swarovski.com
- Company Size
- 10,000+ Employees
Industry
Tech
Content
Quick Insights into Swarovski Crystal Product Quality
Swarovski Crystal's Product Quality score was rated highest by Female customers.
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Ranked Swarovski Crystal Product Quality the Highest
Swarovski Crystal Product Quality Score by Gender
Swarovski Crystal's Product Quality score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
Swarovski Crystal Product Quality vs. Competitors
Compared to its competitors, Swarovski Crystal's Product Quality score is rated right below David Yurman.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tiffany & Co | 4/5 |
| David Yurman | 4/5 |
| Swarovski Crystal | 3.7/5 |
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Swarovski Crystal Pricing
Swarovski Crystal ROI & Value For Money
3.7/5
Swarovski Crystal has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Swarovski Crystal ROI
Swarovski Crystal's ROI score was rated highest by Female customers.
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Ranked Swarovski Crystal ROI the Highest
Swarovski Crystal ROI Score by Gender
Swarovski Crystal's ROI score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Swarovski Crystal Pricing vs. Competitors
Compared to its competitors, Swarovski Crystal's ROI score is rated right above Tiffany & Co.
| COMPANY | Pricing Score | |
|---|---|---|
| Swarovski Crystal | 3.7/5 |
| Tiffany & Co | 3.7/5 |
| David Yurman | 3.7/5 |
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Swarovski Crystal Customer Satisfaction (CSAT)
Swarovski Crystal Customer Satisfaction (CSAT) Score
88 / 100
Swarovski Crystal has an overall Customer Satisfaction score of 88 rated by its users and customers.
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Very Satisfied
44%
Satisfied
44%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Swarovski Crystal Customer Satisfaction vs. Competitors
Compared to its competitors, Swarovski Crystal's Customer Satisfaction score is rated right above David Yurman.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Swarovski Crystal | 88% |
| David Yurman | 73% |
| Tiffany & Co | 72% |
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Swarovski Crystal Customer Service
3.8/5
Swarovski Crystal has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Swarovski Crystal's Customer Service
Address
Switzerland
Website
http://www.swarovski.com
Phone Number
41 44 921 40 00
Quick Insights into Swarovski Crystal Customer Service
Swarovski Crystal's Customer Service score was rated highest by Female customers.
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Ranked Swarovski Crystal Customer Service the Highest
Swarovski Crystal Customer Service Score by Gender
Swarovski Crystal's Customer Service score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
Swarovski Crystal Customer Service vs. Competitors
Compared to its competitors, Swarovski Crystal's Customer Service score is rated right below David Yurman.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tiffany & Co | 3.8/5 |
| David Yurman | 3.8/5 |
| Swarovski Crystal | 3.8/5 |
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Swarovski Crystal as an Employer
3.9/5
Swarovski Crystal has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Swarovski Crystal scored a 45 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Swarovski Crystal would recommend the brand to a friend. ENPS measures how likely Swarovski Crystal employees would recommend working at Swarovski Crystal to a friend.
Net Promoter Score
45
NPS Score
| 62% | Promoters |
|---|---|
| 21% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
