7
NPS
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talech
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About talech's Brand
Talech provides iPad POS system for small and medium sized businesses including restaurants and service industries. Among its major competitors, talech is ranked in 3rd place for NPS while ShopKeep is 1st, and Block is 2nd.
Brand at a Glance
63%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
talech Ranking
- #3 / 4 of its competitors
talech NPS
talech's Net Promoter Score (NPS) is a 7 with 46% Promoters, 15% Passives, and 39% Detractors. Net Promoter Score tracks whether talech's customers would recommend using the product based on a scale of -100 to 100.
talech Overall NPS
| 46% | Promoters |
|---|---|
| 15% | Passives |
| 39% | Detractors |
talech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 16 | Jan 2023 | 16 |
Jun 2023 15 | Jun 2023 | 15 |
Jul 2023 15 | Jul 2023 | 15 |
Sep 2023 12 | Sep 2023 | 12 |
Oct 2023 14 | Oct 2023 | 14 |
Dec 2023 13 | Dec 2023 | 13 |
Mar 2024 11 | Mar 2024 | 11 |
Apr 2024 9 | Apr 2024 | 9 |
Jun 2024 9 | Jun 2024 | 9 |
Jul 2024 7 | Jul 2024 | 7 |
Feb 2025 4 | Feb 2025 | 4 |
Oct 2025 5 | Oct 2025 | 5 |
How Other Brands Compare
talech is ranked third for NPS among its competitors. ShopKeep and Block come in first and second, with Breadcrumb coming in at #4.
talech |  Block |  ShopKeep |  Breadcrumb | |
| Global Ranking | #- | #67 | #- | #- |
| NPS | 7 | 25 | 27 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $97.54B | $400.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
talech NPS by Usage
talech's NPS was rated the highest by customers who have used talech's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 16 | 2 to 5 Years | 16 |
5 to 10 Years 28 | 5 to 10 Years | 28 |
talech Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of talech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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talech Customer Loyalty vs. Competitors
Compared to its competitors, talech's Customer Loyalty score is rated right below Block.
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talech Product Quality
3.7/5
talech has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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talech Product Information
talech serves markets in the United States, Canada, and United Kingdom. talech supports iOS and Web devices and offers products for small and medium sized businesses.
talech’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Restaurants industry rated talech's product the highest.
- Website
- www.talech.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Point of Sale (POS) Software
Salon Software
iPad POS Software
Restaurant POS Software
Bar POS Software
Quick Insights into talech Product Quality
talech's Product Quality score was rated highest by customers who have used talech's products/services for 1 to 2 Years, and rated lowest by customers who have used talech's products/services for Less than 1 Year.
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Ranked talech Product Quality the Highest
Ranked talech Product Quality the Lowest
talech Product Quality Score by Usage
talech's Product Quality score was rated the highest by customers who have used talech's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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talech Product Quality Score by Industry
talech's Product Quality score was rated 2.7 stars by Restaurants industry customers.
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talech Product Quality vs. Competitors
Compared to its competitors, talech's Product Quality score is rated right above Block.
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talech Pricing
talech ROI & Value For Money
3.7/5
talech has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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talech Pricing Plans
talech has a pricing structure that accommodates small and medium businesses. Starting from $62/month, talech uses a subscription model and offers the following: Standard: $69/month for the first device + $39/month for each additional device., Premium: $99/month for the first device + $49/month for each additional device., and Annual Plans:. For the users that are not ready to commit yet, talech also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Restaurants industry.
Who Uses talech?
Small Businesses
Medium Businesses
Quick Insights into talech ROI
talech's ROI score was rated highest by customers from the Restaurants industry.
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Ranked talech ROI the Highest
talech ROI Score by Industry
talech's ROI score was rated 3.2 stars by Restaurants industry customers.
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talech Pricing vs. Competitors
Compared to its competitors, talech's ROI score is rated right above Block.
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talech Customer Satisfaction (CSAT)
talech Customer Satisfaction (CSAT) Score
38 / 100
talech has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
23%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
8%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
talech Customer Satisfaction vs. Competitors
Compared to its competitors, talech's Customer Satisfaction score is rated right above ShopKeep, and is preceded by Block.
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talech Customer Service
3.5/5
talech has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About talech's Customer Service
Address
410 Cambridge Ave, 2nd Floor, Palo Alto, CA 94306
Website
www.talech.com
talech Customer Service vs. Competitors
Compared to its competitors, talech's Customer Service score is rated right above Block.
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talech as an Employer
2.8/5
talech has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
talech scored a 7 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of talech would recommend the brand to a friend. ENPS measures how likely talech employees would recommend working at talech to a friend.
Net Promoter Score
7
NPS Score
| 46% | Promoters |
|---|---|
| 15% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
