34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Talking Rain Beverage Co.
Marketing or Exec? Claim Your Free Account
About Talking Rain Beverage Co. Brand
We are so much more than beverages. We are creating connections with every sip! Among its major competitors, Talking Rain Beverage Co. is ranked in 4th place for NPS while Continental Mills is 1st, and Amazon is 2nd.
Brand at a Glance
90%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Talking Rain Beverage Co. Ranking
- #2 / 4 of its competitors
Talking Rain Beverage Co. NPS
Talking Rain Beverage Co.'s Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Talking Rain Beverage Co.'s customers would recommend using the product based on a scale of -100 to 100.
Talking Rain Beverage Co. Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Talking Rain Beverage Co. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Sep 2023 50 | Sep 2023 | 50 |
Jan 2024 20 | Jan 2024 | 20 |
Mar 2024 43 | Mar 2024 | 43 |
Oct 2024 50 | Oct 2024 | 50 |
Jan 2025 33 | Jan 2025 | 33 |
How Other Brands Compare
Talking Rain Beverage Co. is ranked second for NPS among its competitors. Amazon and Unilever come in first and third, with Mars coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Talking Rain Beverage Co. NPS by Gender
Talking Rain Beverage Co.'s NPS was rated 100 by Male customers on Comparably.
Male
100
Talking Rain Beverage Co.'s NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Talking Rain Beverage Co.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Talking Rain Beverage Co. NPS by Ethnicity
Talking Rain Beverage Co.'s NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Talking Rain Beverage Co. NPS vs. Competitors
Compared to its competitors, Talking Rain Beverage Co.'s NPS is rated right above Unilever, and is preceded by Diageo.
| COMPANY | NPS Score | |
|---|---|---|
 | Continental Mills | 100 |
 | Amazon | 49 |
 | Diageo | 43 |
| Talking Rain Beverage Co. | 34 |
 | Unilever | 31 |
 | Mars | 27 |
Talking Rain Beverage Co. Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Talking Rain Beverage Co. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Talking Rain Beverage Co. Customer Loyalty Score by Gender
Talking Rain Beverage Co.'s Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Talking Rain Beverage Co..
Male
100%
Yes
Female
N/A
Yes
Talking Rain Beverage Co. Customer Loyalty Score by Ethnicity
Talking Rain Beverage Co.'s Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Talking Rain Beverage Co..
100
out of 100
Caucasian
Talking Rain Beverage Co. Customer Loyalty vs. Competitors
Compared to its competitors, Talking Rain Beverage Co.'s Customer Loyalty score is rated right above Amazon, and is preceded by Continental Mills.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Continental Mills | 100% |
| Talking Rain Beverage Co. | 90% |
| Amazon | 89% |
| Diageo | 87% |
| Unilever | 84% |
| Mars | 78% |
Unlock Talking Rain Beverage Co. Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Talking Rain Beverage Co. Customer Loyalty vs. Competitors data and gain insights into your customers today.
Talking Rain Beverage Co. Product Quality
4/5
Talking Rain Beverage Co. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Talking Rain Beverage Co. overall Product Quality score rated by its users and customers.
Talking Rain Beverage Co. Product Information
Talking Rain Beverage Co.’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.talkingrain.com/
- Company Size
- 201-500 Employees
Industry
Consumer Goods
Quick Insights into Talking Rain Beverage Co. Product Quality
Talking Rain Beverage Co.'s Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Talking Rain Beverage Co. Product Quality.
Ranked Talking Rain Beverage Co. Product Quality the Highest
Talking Rain Beverage Co. Product Quality Score by Gender
Talking Rain Beverage Co.'s Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Talking Rain Beverage Co..
Male
5/5
Female
N/A
Talking Rain Beverage Co. Product Quality Score by Ethnicity
Talking Rain Beverage Co.'s Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Talking Rain Beverage Co..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Talking Rain Beverage Co. Product Quality vs. Competitors
Compared to its competitors, Talking Rain Beverage Co.'s Product Quality score is rated right above Mars, and is preceded by Unilever.
| COMPANY | Product Quality Score | |
|---|---|---|
| Continental Mills | 4.5/5 |
| Amazon | 4.2/5 |
| Diageo | 4.2/5 |
| Unilever | 4.2/5 |
| Talking Rain Beverage Co. | 4/5 |
| Mars | 4/5 |
Unlock Talking Rain Beverage Co. Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Talking Rain Beverage Co. Product Quality vs. Competitors data and gain insights into your customers today.
Talking Rain Beverage Co. Pricing
Talking Rain Beverage Co. ROI & Value For Money
3.7/5
Talking Rain Beverage Co. has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Talking Rain Beverage Co. overall ROI score rated by its users and customers.
Quick Insights into Talking Rain Beverage Co. ROI
Talking Rain Beverage Co.'s ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Talking Rain Beverage Co. ROI score.
Ranked Talking Rain Beverage Co. ROI the Highest
Talking Rain Beverage Co. ROI Score by Gender
Talking Rain Beverage Co.'s ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Talking Rain Beverage Co..
Male
4.5/5
Female
N/A
Talking Rain Beverage Co. ROI Score by Ethnicity
Talking Rain Beverage Co.'s ROI score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Talking Rain Beverage Co..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Talking Rain Beverage Co. Pricing vs. Competitors
Compared to its competitors, Talking Rain Beverage Co.'s ROI score is rated right below Mars.
| COMPANY | Pricing Score | |
|---|---|---|
| Continental Mills | 5/5 |
| Amazon | 4.1/5 |
| Diageo | 4.1/5 |
| Unilever | 3.9/5 |
| Mars | 3.8/5 |
| Talking Rain Beverage Co. | 3.7/5 |
Unlock Talking Rain Beverage Co. ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Talking Rain Beverage Co. ROI vs. Competitors data and gain insights into your customers today.
Talking Rain Beverage Co. Customer Satisfaction (CSAT)
Talking Rain Beverage Co. Customer Satisfaction (CSAT) Score
76 / 100
Talking Rain Beverage Co. has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Talking Rain Beverage Co. Customer Satisfaction
Talking Rain Beverage Co.'s Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Talking Rain Beverage Co. Customer Satisfaction.
Ranked Talking Rain Beverage Co. Customer Satisfaction the Highest
Talking Rain Beverage Co. Customer Satisfaction Score by Gender
Talking Rain Beverage Co.'s Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Talking Rain Beverage Co..
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Talking Rain Beverage Co. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Talking Rain Beverage Co. Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Talking Rain Beverage Co..
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Talking Rain Beverage Co. Customer Satisfaction vs. Competitors
Compared to its competitors, Talking Rain Beverage Co.'s Customer Satisfaction score is rated right above Mars, and is preceded by Diageo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Continental Mills | 100% |
| Unilever | 85% |
| Amazon | 84% |
| Diageo | 83% |
| Talking Rain Beverage Co. | 76% |
| Mars | 74% |
Unlock Talking Rain Beverage Co. Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Talking Rain Beverage Co. Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Talking Rain Beverage Co. Customer Service
3.7/5
Talking Rain Beverage Co. has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Talking Rain Beverage Co. overall Customer Service score rated by its users and customers.
About Talking Rain Beverage Co.'s Customer Service
Address
30520 SE 84th St, Issaquah, WA 98050
Website
https://www.talkingrain.com/
Phone Number
4252224900
Talking Rain Beverage Co.'s Social Links
Quick Insights into Talking Rain Beverage Co. Customer Service
Talking Rain Beverage Co.'s Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Talking Rain Beverage Co. Customer Service score.
Ranked Talking Rain Beverage Co. Customer Service the Highest
Talking Rain Beverage Co. Customer Service Score by Gender
Talking Rain Beverage Co.'s Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Talking Rain Beverage Co..
Male
3.3/5
Female
N/A
Talking Rain Beverage Co. Customer Service Score by Ethnicity
Talking Rain Beverage Co.'s Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Talking Rain Beverage Co..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Talking Rain Beverage Co. Customer Service vs. Competitors
Compared to its competitors, Talking Rain Beverage Co.'s Customer Service score is rated right below Mars.
| COMPANY | Customer Service Score | |
|---|---|---|
| Continental Mills | 5/5 |
| Amazon | 4.2/5 |
| Diageo | 4.1/5 |
| Unilever | 4/5 |
| Mars | 3.9/5 |
| Talking Rain Beverage Co. | 3.7/5 |
Unlock Talking Rain Beverage Co. Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Talking Rain Beverage Co. Customer Service vs. Competitors data and gain insights into your customers today.
Talking Rain Beverage Co. as an Employer
4.1/5
Talking Rain Beverage Co. has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Talking Rain Beverage Co. scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Talking Rain Beverage Co. would recommend the brand to a friend. ENPS measures how likely Talking Rain Beverage Co. employees would recommend working at Talking Rain Beverage Co. to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
