52
NPS
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Tate & Lyle
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About Tate & Lyle's Brand
Tate & Lyle is a global provider of solutions and ingredients for food, beverage and industrial markets. Among its major competitors, Tate & Lyle is ranked in 1st place for NPS while Ingredion is 2nd, and Cargill is 3rd.
Brand at a Glance
80%
Customer Loyalty
4.4/5
Product Quality
4.4/5
Pricing
4.2/5
Customer Service
Tate & Lyle CMO
Tate & Lyle Ranking
- #1 / 4 of its competitors
Tate & Lyle NPS
Tate & Lyle's Net Promoter Score (NPS) is a 52 with 65% Promoters, 22% Passives, and 13% Detractors. Net Promoter Score tracks whether Tate & Lyle's customers would recommend using the product based on a scale of -100 to 100.
Tate & Lyle Overall NPS
| 65% | Promoters |
|---|---|
| 22% | Passives |
| 13% | Detractors |
Tate & Lyle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 80 | Jun 2022 | 80 |
Oct 2022 76 | Oct 2022 | 76 |
Nov 2022 64 | Nov 2022 | 64 |
Feb 2023 53 | Feb 2023 | 53 |
Apr 2023 55 | Apr 2023 | 55 |
May 2023 52 | May 2023 | 52 |
Nov 2023 45 | Nov 2023 | 45 |
Apr 2024 48 | Apr 2024 | 48 |
Sep 2024 50 | Sep 2024 | 50 |
Nov 2024 52 | Nov 2024 | 52 |
Jan 2025 49 | Jan 2025 | 49 |
Oct 2025 52 | Oct 2025 | 52 |
How Other Brands Compare
Tate & Lyle is ranked first for NPS among its competitors. Ingredion and Cargill come in second and third, with Cranswick coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tate & Lyle NPS by Gender
Tate & Lyle's NPS was rated 100 by Female customers on Comparably.
Female
100
Tate & Lyle's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Tate & Lyle's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Tate & Lyle NPS by Ethnicity
Tate & Lyle's NPS was rated 100 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
Tate & Lyle NPS vs. Competitors
Compared to its competitors, Tate & Lyle's NPS is rated right above Ingredion.
| COMPANY | NPS Score | |
|---|---|---|
| Tate & Lyle | 52 |
 | Ingredion | 46 |
 | Cargill | 26 |
 | Cranswick | 0 |
Tate & Lyle Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Tate & Lyle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tate & Lyle Customer Loyalty Score by Gender
Tate & Lyle's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Tate & Lyle Customer Loyalty Score by Ethnicity
Tate & Lyle's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tate & Lyle.
100
out of 100
African American/Black
Tate & Lyle Customer Loyalty vs. Competitors
Compared to its competitors, Tate & Lyle's Customer Loyalty score is rated right above Ingredion, and is preceded by Cargill.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cargill | 81% |
| Tate & Lyle | 80% |
| Ingredion | 71% |
| Cranswick | N/A |
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Tate & Lyle Product Quality
4.4/5
Tate & Lyle has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Tate & Lyle Product Information
Tate & Lyle’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.tateandlyle.com/
- Company Size
- 1,001-5,000 Employees
Industry
Manufacturing
Quick Insights into Tate & Lyle Product Quality
Tate & Lyle's Product Quality score was rated highest by African American/Black customers.
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Ranked Tate & Lyle Product Quality the Highest
Tate & Lyle Product Quality Score by Gender
Tate & Lyle's Product Quality score was rated 5 by Female customers on Comparably.
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Female
5/5
Male
N/A
Tate & Lyle Product Quality Score by Ethnicity
Tate & Lyle's Product Quality score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tate & Lyle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Tate & Lyle Product Quality vs. Competitors
Compared to its competitors, Tate & Lyle's Product Quality score is rated right above Cargill, and is preceded by Ingredion.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ingredion | 4.5/5 |
| Tate & Lyle | 4.4/5 |
| Cargill | 4/5 |
| Cranswick | N/A |
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Tate & Lyle Pricing
Tate & Lyle ROI & Value For Money
4.4/5
Tate & Lyle has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Quick Insights into Tate & Lyle ROI
Tate & Lyle's ROI score was rated highest by Female customers.
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Ranked Tate & Lyle ROI the Highest
Tate & Lyle ROI Score by Gender
Tate & Lyle's ROI score was rated 4.8 by Female customers on Comparably.
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Female
4.8/5
Male
N/A
Tate & Lyle ROI Score by Ethnicity
Tate & Lyle's ROI score was rated 4.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tate & Lyle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Tate & Lyle Pricing vs. Competitors
Compared to its competitors, Tate & Lyle's ROI score is rated right above Ingredion.
| COMPANY | Pricing Score | |
|---|---|---|
| Tate & Lyle | 4.4/5 |
| Ingredion | 4.2/5 |
| Cargill | 3.8/5 |
| Cranswick | N/A |
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Tate & Lyle Customer Satisfaction (CSAT)
Tate & Lyle Customer Satisfaction (CSAT) Score
84 / 100
Tate & Lyle has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tate & Lyle Customer Satisfaction
Tate & Lyle's Customer Satisfaction score was rated highest by African American/Black customers.
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Ranked Tate & Lyle Customer Satisfaction the Highest
Tate & Lyle Customer Satisfaction Score by Gender
Tate & Lyle's Customer Satisfaction score was rated 67 by Female customers on Comparably.
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67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Tate & Lyle Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Tate & Lyle's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tate & Lyle.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Tate & Lyle Customer Satisfaction vs. Competitors
Compared to its competitors, Tate & Lyle's Customer Satisfaction score is rated right above Cargill, and is preceded by Ingredion.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ingredion | 95% |
| Tate & Lyle | 84% |
| Cargill | 77% |
| Cranswick | 0% |
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Tate & Lyle Customer Service
4.2/5
Tate & Lyle has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Tate & Lyle's Customer Service
Address
1 Kingsway, London, MN WC2B6AT United Kingdom
Website
http://www.tateandlyle.com/
Phone Number
+44 (0)20 7257 2100
Quick Insights into Tate & Lyle Customer Service
Tate & Lyle's Customer Service score was rated highest by African American/Black customers.
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Ranked Tate & Lyle Customer Service the Highest
Tate & Lyle Customer Service Score by Gender
Tate & Lyle's Customer Service score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
Tate & Lyle Customer Service Score by Ethnicity
Tate & Lyle's Customer Service score was rated 4.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tate & Lyle.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Tate & Lyle Customer Service vs. Competitors
Compared to its competitors, Tate & Lyle's Customer Service score is rated right above Ingredion.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tate & Lyle | 4.2/5 |
| Ingredion | 4.1/5 |
| Cargill | 3.9/5 |
| Cranswick | N/A |
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Tate & Lyle as an Employer
4.1/5
Tate & Lyle has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Tate & Lyle scored a 52 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Tate & Lyle would recommend the brand to a friend. ENPS measures how likely Tate & Lyle employees would recommend working at Tate & Lyle to a friend.
Net Promoter Score
52
NPS Score
| 65% | Promoters |
|---|---|
| 22% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 38% | Promoters |
|---|---|
| 24% | Passive |
| 38% | Detractors |
