0
NPS
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Technolutions
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About Technolutions' Brand
Technolutions is an enterprise software development firm that serves organizations serving the greater good. Among its major competitors, Technolutions is ranked in 3rd place for NPS while Salesforce is 1st, and Grammarly is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.2/5
Pricing
2.2/5
Customer Service
Technolutions Ranking
- #3 / 4 of its competitors
Technolutions NPS
Technolutions's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Technolutions's customers would recommend using the product based on a scale of -100 to 100.
Technolutions Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Technolutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 0 | Jun 2021 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
How Other Brands Compare
Technolutions is ranked third for NPS among its competitors. Salesforce and Grammarly come in first and second, with Unifyed coming in at #4.
Technolutions |  Grammarly |  Salesforce |  Unifyed | |
| Global Ranking | #- | #219 | #- | #- |
| NPS | 0 | 28 | 36 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $600.00M | $201.44B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Technolutions NPS vs. Competitors
Compared to its competitors, Technolutions's NPS is rated right below Grammarly.
| COMPANY | NPS Score | |
|---|---|---|
| Salesforce | 36 |
| Grammarly | 28 |
| Technolutions | 0 |
Technolutions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Technolutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Technolutions Customer Loyalty vs. Competitors
Compared to its competitors, Technolutions's Customer Loyalty score is rated right above Grammarly.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Technolutions | 100% |
| Grammarly | 80% |
| Salesforce | 75% |
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Technolutions Product Quality
4/5
Technolutions has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Technolutions' overall Product Quality score rated by its users and customers.
Technolutions Product Information
Technolutions’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://technolutions.com/
- Company Size
- 51-200 Employees
Industry
Tech
Education
SaaS
Technolutions Product Quality vs. Competitors
Compared to its competitors, Technolutions's Product Quality score is rated right below Grammarly.
| COMPANY | Product Quality Score | |
|---|---|---|
| Salesforce | 4/5 |
| Grammarly | 4/5 |
| Technolutions | 4/5 |
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Technolutions Pricing
Technolutions ROI & Value For Money
3.2/5
Technolutions has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Technolutions Pricing vs. Competitors
Compared to its competitors, Technolutions's ROI score is rated right below Grammarly.
| COMPANY | Pricing Score | |
|---|---|---|
| Salesforce | 4/5 |
| Grammarly | 3.7/5 |
| Technolutions | 3.2/5 |
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Technolutions Customer Satisfaction (CSAT)
Technolutions Customer Satisfaction (CSAT) Score
100 / 100
Technolutions has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Technolutions Customer Satisfaction vs. Competitors
Compared to its competitors, Technolutions's Customer Satisfaction score is rated right above Salesforce.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Technolutions | 100% |
| Salesforce | 79% |
| Grammarly | 72% |
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Technolutions Customer Service
2.2/5
Technolutions has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Technolutions's Customer Service
Address
234 Church St 15th Fl, New Haven, CT
Website
http://technolutions.com/
Technolutions Customer Service vs. Competitors
Compared to its competitors, Technolutions's Customer Service score is rated right below Grammarly.
| COMPANY | Customer Service Score | |
|---|---|---|
| Salesforce | 4/5 |
| Grammarly | 3.6/5 |
| Technolutions | 2.2/5 |
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Technolutions as an Employer
3.0/5
Technolutions has a 3.0/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Technolutions scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Technolutions would recommend the brand to a friend. ENPS measures how likely Technolutions employees would recommend working at Technolutions to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
