-34
NPS
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Tele2
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About Tele2 Brand
Provider of telecommunication services intended to offer a range of affordable communication services. The company's telecommunication services include a range of facilities including fixed-line and mobile phone, cable TV, data transactions and internet access enabling customers avail best price-quality telephone and mobile phone services. Among its major competitors, Tele2 is ranked in 3rd place for NPS while Swedbank is 1st, and T-Mobile is 2nd.
Brand at a Glance
5/5
Product Quality
5/5
Pricing
Tele2 Ranking
- #2 / 4 of its competitors
Tele2 NPS
Tele2's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Tele2's customers would recommend using the product based on a scale of -100 to 100.
Tele2 Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Tele2 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2024 -33 | Jan 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tele2 Product Quality
5/5
Tele2 has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Tele2 Product Information
Tele2’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.tele2.com
- Company Size
- 5,001-10,000 Employees
Tele2 Product Quality vs. Competitors
Compared to its competitors, Tele2's Product Quality score is rated right above Swedbank.
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VS
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Tele2 Pricing
Tele2 ROI & Value For Money
5/5
Tele2 has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Tele2 Pricing vs. Competitors
Compared to its competitors, Tele2's ROI score is rated right above Swedbank.
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Tele2 Customer Satisfaction (CSAT)
Tele2 Customer Satisfaction (CSAT) Score
50 / 100
Tele2 has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tele2 Customer Satisfaction vs. Competitors
Compared to its competitors, Tele2's Customer Satisfaction score is rated right above Consolidated Comunications Holdings, and is preceded by T-Mobile.
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Consumer vs. Employees
Tele2 scored a -34 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Tele2 would recommend the brand to a friend. ENPS measures how likely Tele2 employees would recommend working at Tele2 to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
