0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Teleplan International
Marketing or Exec? Claim Your Free Account
About Teleplan International's Brand
Teleplan International N.V. is an industry leader in lifecycle care for after-market service, operating in the areas of Computers Among its major competitors, Teleplan International is ranked in 3rd place for NPS while Pegatron is 1st, and iQor is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Teleplan International Ranking
- #3 / 4 of its competitors
Teleplan International NPS
Teleplan International's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Teleplan International's customers would recommend using the product based on a scale of -100 to 100.
Teleplan International Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Teleplan International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
How Other Brands Compare
Teleplan International is ranked third for NPS among its competitors. Pegatron and iQor come in first and second, with Flex IT, Inc. coming in at #4.
Teleplan International |  iQor |  Pegatron |  Flex IT, Inc. | |
| Global Ranking | #- | #974 | #- | #- |
| NPS | 0 | 33 | 50 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Teleplan International NPS vs. Competitors
Compared to its competitors, Teleplan International's NPS is rated right above Flex IT, Inc., and is preceded by iQor.
| COMPANY | NPS Score | |
|---|---|---|
| Pegatron | 50 |
| iQor | 33 |
| Teleplan International | 0 |
| Flex IT, Inc. | N/A |
Teleplan International Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Teleplan International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Teleplan International Customer Loyalty vs. Competitors
Compared to its competitors, Teleplan International's Customer Loyalty score is rated right above Flex IT, Inc., and is preceded by Pegatron.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| iQor | 86% |
| Pegatron | 83% |
| Teleplan International | 10% |
| Flex IT, Inc. | N/A |
Unlock Teleplan International Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Teleplan International Customer Loyalty vs. Competitors data and gain insights into your customers today.
Teleplan International Product Quality
2.5/5
Teleplan International has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Teleplan International's overall Product Quality score rated by its users and customers.
Teleplan International Product Information
Teleplan International’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.teleplan.com/
- Company Size
- 5,001-10,000 Employees
Teleplan International Product Quality vs. Competitors
Compared to its competitors, Teleplan International's Product Quality score is rated right above Flex IT, Inc., and is preceded by iQor.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pegatron | 4.1/5 |
| iQor | 3.8/5 |
| Teleplan International | 2.5/5 |
| Flex IT, Inc. | N/A |
Unlock Teleplan International Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Teleplan International Product Quality vs. Competitors data and gain insights into your customers today.
Teleplan International Pricing
Teleplan International ROI & Value For Money
3.5/5
Teleplan International has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Teleplan International's overall ROI score rated by its users and customers.
Teleplan International Pricing vs. Competitors
Compared to its competitors, Teleplan International's ROI score is rated right above Flex IT, Inc., and is preceded by iQor.
| COMPANY | Pricing Score | |
|---|---|---|
| Pegatron | 3.9/5 |
| iQor | 3.8/5 |
| Teleplan International | 3.5/5 |
| Flex IT, Inc. | N/A |
Unlock Teleplan International ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Teleplan International ROI vs. Competitors data and gain insights into your customers today.
Teleplan International Customer Satisfaction (CSAT)
Teleplan International Customer Satisfaction (CSAT) Score
100 / 100
Teleplan International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Teleplan International Customer Satisfaction vs. Competitors
Compared to its competitors, Teleplan International's Customer Satisfaction score is rated right above iQor, and is preceded by Pegatron.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pegatron | 100% |
| Teleplan International | 100% |
| iQor | 76% |
| Flex IT, Inc. | 0% |
Unlock Teleplan International Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Teleplan International Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Teleplan International Customer Service
3.5/5
Teleplan International has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Teleplan International's overall Customer Service score rated by its users and customers.
About Teleplan International's Customer Service
Website
https://www.teleplan.com/
Phone Number
31 85 273 3676
Teleplan International Customer Service vs. Competitors
Compared to its competitors, Teleplan International's Customer Service score is rated right above Flex IT, Inc., and is preceded by iQor.
| COMPANY | Customer Service Score | |
|---|---|---|
| Pegatron | 3.9/5 |
| iQor | 3.8/5 |
| Teleplan International | 3.5/5 |
| Flex IT, Inc. | N/A |
Unlock Teleplan International Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Teleplan International Customer Service vs. Competitors data and gain insights into your customers today.
Teleplan International as an Employer
2.5/5
Teleplan International has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Teleplan International
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Teleplan International scored a 0 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Teleplan International would recommend the brand to a friend. ENPS measures how likely Teleplan International employees would recommend working at Teleplan International to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
