-16
NPS
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TELUS International Philippines
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About TELUS International Philippines' Brand
Among its major competitors, TELUS International Philippines is ranked in 3rd place for NPS while TaskUs is 1st, and Alorica is 2nd.
Brand at a Glance
53%
Customer Loyalty
3.1/5
Product Quality
2.7/5
Pricing
3.2/5
Customer Service
TELUS International Philippines Ranking
- #3 / 4 of its competitors
TELUS International Philippines NPS
TELUS International Philippines's Net Promoter Score (NPS) is a -16 with 17% Promoters, 50% Passives, and 33% Detractors. Net Promoter Score tracks whether TELUS International Philippines's customers would recommend using the product based on a scale of -100 to 100.
TELUS International Philippines Overall NPS
| 17% | Promoters |
|---|---|
| 50% | Passives |
| 33% | Detractors |
TELUS International Philippines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
Jun 2022 -50 | Jun 2022 | -50 |
Sep 2022 0 | Sep 2022 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
May 2024 0 | May 2024 | 0 |
Jan 2025 -17 | Jan 2025 | -17 |
How Other Brands Compare
TELUS International Philippines is ranked third for NPS among its competitors. TaskUs and Alorica come in first and second, with Convergys coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TELUS International Philippines NPS vs. Competitors
Compared to its competitors, TELUS International Philippines's NPS is rated right above Convergys, and is preceded by Alorica.
| COMPANY | NPS Score | |
|---|---|---|
 | TaskUs | 34 |
 | Alorica | 25 |
| TELUS International Philippines | -16 |
 | Convergys | -34 |
TELUS International Philippines Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of TELUS International Philippines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TELUS International Philippines Customer Loyalty vs. Competitors
Compared to its competitors, TELUS International Philippines's Customer Loyalty score is rated right below Convergys.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TaskUs | 85% |
| Alorica | 83% |
| Convergys | 79% |
| TELUS International Philippines | 53% |
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TELUS International Philippines Product Quality
3.1/5
TELUS International Philippines has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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TELUS International Philippines Product Information
TELUS International Philippines’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Outsourcing or Offshoring
TELUS International Philippines Product Quality vs. Competitors
Compared to its competitors, TELUS International Philippines's Product Quality score is rated right below Convergys.
| COMPANY | Product Quality Score | |
|---|---|---|
| TaskUs | 4.1/5 |
| Alorica | 4/5 |
| Convergys | 3.2/5 |
| TELUS International Philippines | 3.1/5 |
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TELUS International Philippines Pricing
TELUS International Philippines ROI & Value For Money
2.7/5
TELUS International Philippines has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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TELUS International Philippines Pricing vs. Competitors
Compared to its competitors, TELUS International Philippines's ROI score is rated right below Convergys.
| COMPANY | Pricing Score | |
|---|---|---|
| TaskUs | 4.2/5 |
| Alorica | 3.9/5 |
| Convergys | 3.1/5 |
| TELUS International Philippines | 2.7/5 |
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TELUS International Philippines Customer Satisfaction (CSAT)
TELUS International Philippines Customer Satisfaction (CSAT) Score
25 / 100
TELUS International Philippines has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
75%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TELUS International Philippines Customer Satisfaction vs. Competitors
Compared to its competitors, TELUS International Philippines's Customer Satisfaction score is rated right below TaskUs.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alorica | 80% |
| Convergys | 73% |
| TaskUs | 62% |
| TELUS International Philippines | 25% |
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TELUS International Philippines Customer Service
3.2/5
TELUS International Philippines has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About TELUS International Philippines's Customer Service
Address
31/F Discovery Centre, ADB Avenue, Ortigas Center, Pasig, Metro Manila, 1605 Philippines
Website
http://www.telusinternational.com.ph/
TELUS International Philippines's Social Links
TELUS International Philippines Customer Service vs. Competitors
Compared to its competitors, TELUS International Philippines's Customer Service score is rated right above Convergys, and is preceded by Alorica.
| COMPANY | Customer Service Score | |
|---|---|---|
| TaskUs | 4/5 |
| Alorica | 4/5 |
| TELUS International Philippines | 3.2/5 |
| Convergys | 3.2/5 |
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TELUS International Philippines as an Employer
4.7/5
TELUS International Philippines has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of TELUS International Philippines
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
TELUS International Philippines scored a -16 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of TELUS International Philippines would recommend the brand to a friend. ENPS measures how likely TELUS International Philippines employees would recommend working at TELUS International Philippines to a friend.
Net Promoter Score
-16
NPS Score
| 17% | Promoters |
|---|---|
| 50% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 68% | Promoters |
|---|---|
| 16% | Passive |
| 16% | Detractors |
