0
NPS
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Terreno Realty Corporation
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About Terreno Realty Corporation's Brand
"Terreno Realty engages in acquiring, owning and operating real estate properties." Among its major competitors, Terreno Realty Corporation is ranked in 2nd place for NPS while Colliers International is 1st, and Cushman & Wakefield is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Terreno Realty Corporation Ranking
- #2 / 4 of its competitors
Terreno Realty Corporation NPS
Terreno Realty Corporation's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Terreno Realty Corporation's customers would recommend using the product based on a scale of -100 to 100.
Terreno Realty Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Terreno Realty Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 0 | Sep 2023 | 0 |
How Other Brands Compare
Terreno Realty Corporation is ranked second for NPS among its competitors. Colliers International and Cushman & Wakefield come in first and third, with Waypoint Homes coming in at #4.
Terreno Realty Corporation |  Cushman & Wakefield |  Colliers International |  Waypoint Homes | |
| Global Ranking | #- | #514 | #- | #- |
| NPS | 0 | -11 | 20 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $3.67B | $4.22B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Terreno Realty Corporation NPS vs. Competitors
Compared to its competitors, Terreno Realty Corporation's NPS is rated right above Cushman & Wakefield, and is preceded by Colliers International.
| COMPANY | NPS Score | |
|---|---|---|
| Colliers International | 20 |
| Terreno Realty Corporation | 0 |
| Cushman & Wakefield | -11 |
Terreno Realty Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Terreno Realty Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Terreno Realty Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Terreno Realty Corporation's Customer Loyalty score is rated right above Cushman & Wakefield.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Terreno Realty Corporation | 100% |
| Cushman & Wakefield | 78% |
| Colliers International | 65% |
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Terreno Realty Corporation Product Quality
4/5
Terreno Realty Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Terreno Realty Corporation Product Information
Terreno Realty Corporation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.terreno.com/
- Company Size
- 11-50 Employees
Industry
Real Estate
Tech
Terreno Realty Corporation Product Quality vs. Competitors
Compared to its competitors, Terreno Realty Corporation's Product Quality score is rated right above Colliers International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Terreno Realty Corporation | 4/5 |
| Colliers International | 3.9/5 |
| Cushman & Wakefield | 3.1/5 |
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Terreno Realty Corporation Pricing
Terreno Realty Corporation ROI & Value For Money
3.5/5
Terreno Realty Corporation has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Terreno Realty Corporation Pricing vs. Competitors
Compared to its competitors, Terreno Realty Corporation's ROI score is rated right above Cushman & Wakefield, and is preceded by Colliers International.
| COMPANY | Pricing Score | |
|---|---|---|
| Colliers International | 3.9/5 |
| Terreno Realty Corporation | 3.5/5 |
| Cushman & Wakefield | 3.1/5 |
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Terreno Realty Corporation Customer Satisfaction (CSAT)
Terreno Realty Corporation Customer Satisfaction (CSAT) Score
100 / 100
Terreno Realty Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Terreno Realty Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Terreno Realty Corporation's Customer Satisfaction score is rated right above Colliers International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Terreno Realty Corporation | 100% |
| Colliers International | 78% |
| Cushman & Wakefield | 52% |
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Terreno Realty Corporation Customer Service
3.5/5
Terreno Realty Corporation has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Terreno Realty Corporation's Customer Service
Address
San Francisco, CA
Website
http://www.terreno.com/
Terreno Realty Corporation Customer Service vs. Competitors
Compared to its competitors, Terreno Realty Corporation's Customer Service score is rated right above Cushman & Wakefield, and is preceded by Colliers International.
| COMPANY | Customer Service Score | |
|---|---|---|
| Colliers International | 4/5 |
| Terreno Realty Corporation | 3.5/5 |
| Cushman & Wakefield | 3.2/5 |
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Consumer vs. Employees
Terreno Realty Corporation scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Terreno Realty Corporation would recommend the brand to a friend. ENPS measures how likely Terreno Realty Corporation employees would recommend working at Terreno Realty Corporation to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
