100
NPS
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Terumo
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About Terumo's Brand
Manufactures & supplies medical tools & equipment Among its major competitors, Terumo is ranked in 1st place for NPS while Medtronic is 2nd, and Boston Scientific is 3rd.
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Terumo Ranking
- #1 / 4 of its competitors
Terumo NPS
Terumo's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Terumo's customers would recommend using the product based on a scale of -100 to 100.
Terumo Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Terumo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Nov 2024 100 | Nov 2024 | 100 |
Dec 2025 100 | Dec 2025 | 100 |
How Other Brands Compare
Terumo is ranked first for NPS among its competitors. Medtronic and Boston Scientific come in second and third, with Omron Corporation coming in at #4.
Terumo |  Boston Scientific |  Medtronic |  Omron Corporation | |
| Global Ranking | #- | #323 | #546 | #- |
| NPS | 100 | 24 | 30 | - |
| Valuation Updated every 24 hours for public companies | - | $54.80B | $152.54B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Terumo NPS vs. Competitors
Compared to its competitors, Terumo's NPS is rated right above Medtronic.
| COMPANY | NPS Score | |
|---|---|---|
| Terumo | 100 |
| Medtronic | 30 |
| Boston Scientific | 24 |
| Omron Corporation | N/A |
Terumo Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Terumo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Terumo Customer Loyalty vs. Competitors
Compared to its competitors, Terumo's Customer Loyalty score is rated right above Omron Corporation, and is preceded by Medtronic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Boston Scientific | 80% |
| Medtronic | 77% |
| Terumo | 68% |
| Omron Corporation | N/A |
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Terumo Product Quality
4/5
Terumo has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Terumo Product Information
Terumo’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.terumo.com
- Company Size
- 10,000+ Employees
Terumo Product Quality vs. Competitors
Compared to its competitors, Terumo's Product Quality score is rated right above Medtronic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Terumo | 4/5 |
| Medtronic | 3.9/5 |
| Boston Scientific | 3.7/5 |
| Omron Corporation | N/A |
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Terumo Pricing
Terumo ROI & Value For Money
4.1/5
Terumo has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Terumo Pricing vs. Competitors
Compared to its competitors, Terumo's ROI score is rated right above Medtronic.
| COMPANY | Pricing Score | |
|---|---|---|
| Terumo | 4.1/5 |
| Medtronic | 3.9/5 |
| Boston Scientific | 3.8/5 |
| Omron Corporation | N/A |
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Terumo Customer Satisfaction (CSAT)
Terumo Customer Satisfaction (CSAT) Score
75 / 100
Terumo has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Terumo Customer Satisfaction vs. Competitors
Compared to its competitors, Terumo's Customer Satisfaction score is rated right above Medtronic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Terumo | 75% |
| Medtronic | 72% |
| Boston Scientific | 69% |
| Omron Corporation | 0% |
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Terumo Customer Service
4.1/5
Terumo has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Terumo's Customer Service
Address
2-44-1 Hatagaya, Shibuya-ku, Tokyo, 151-0072
Website
www.terumo.com
Phone Number
7
Terumo Customer Service vs. Competitors
Compared to its competitors, Terumo's Customer Service score is rated right above Medtronic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Terumo | 4.1/5 |
| Medtronic | 4/5 |
| Boston Scientific | 3.8/5 |
| Omron Corporation | N/A |
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Terumo as an Employer
Consumer vs. Employees
Terumo scored a 100 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Terumo would recommend the brand to a friend. ENPS measures how likely Terumo employees would recommend working at Terumo to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 70% | Promoters |
|---|---|
| 15% | Passive |
| 15% | Detractors |
