34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
TERUMO MEDICAL CORPORATION
Marketing or Exec? Claim Your Free Account
About TERUMO MEDICAL CORPORATION's Brand
Terumo(R) develops technology and medical devices for hollow fiber technology, blood management systems, and endovascular therapy. Among its major competitors, TERUMO MEDICAL CORPORATION is ranked in 2nd place for NPS while ABIOMED is 1st, and Boston Scientific is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
TERUMO MEDICAL CORPORATION Ranking
- #2 / 4 of its competitors
TERUMO MEDICAL CORPORATION NPS
TERUMO MEDICAL CORPORATION's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether TERUMO MEDICAL CORPORATION's customers would recommend using the product based on a scale of -100 to 100.
TERUMO MEDICAL CORPORATION Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
TERUMO MEDICAL CORPORATION NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
May 2024 33 | May 2024 | 33 |
How Other Brands Compare
TERUMO MEDICAL CORPORATION is ranked second for NPS among its competitors. ABIOMED and Boston Scientific come in first and third, with Amaranth Medical coming in at #4.
TERUMO MEDICAL CORPORATION |  Boston Scientific |  ABIOMED |  Amaranth Medical | |
| Global Ranking | #- | #323 | #- | #- |
| NPS | 34 | 24 | 39 | - |
| Valuation Updated every 24 hours for public companies | - | $54.80B | $14.42B | $60.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TERUMO MEDICAL CORPORATION NPS vs. Competitors
Compared to its competitors, TERUMO MEDICAL CORPORATION's NPS is rated right above Boston Scientific, and is preceded by ABIOMED.
| COMPANY | NPS Score | |
|---|---|---|
| ABIOMED | 39 |
| TERUMO MEDICAL CORPORATION | 34 |
| Boston Scientific | 24 |
TERUMO MEDICAL CORPORATION Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TERUMO MEDICAL CORPORATION users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TERUMO MEDICAL CORPORATION Customer Loyalty vs. Competitors
Compared to its competitors, TERUMO MEDICAL CORPORATION's Customer Loyalty score is rated right above Boston Scientific.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TERUMO MEDICAL CORPORATION | 100% |
| Boston Scientific | 80% |
| ABIOMED | 73% |
Unlock TERUMO MEDICAL CORPORATION Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TERUMO MEDICAL CORPORATION Customer Loyalty vs. Competitors data and gain insights into your customers today.
TERUMO MEDICAL CORPORATION Product Quality
5/5
TERUMO MEDICAL CORPORATION has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TERUMO MEDICAL CORPORATION's overall Product Quality score rated by its users and customers.
TERUMO MEDICAL CORPORATION Product Information
TERUMO MEDICAL CORPORATION’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.terumo.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Consumer Services
Education
Healthcare
TERUMO MEDICAL CORPORATION Product Quality vs. Competitors
Compared to its competitors, TERUMO MEDICAL CORPORATION's Product Quality score is rated right above ABIOMED.
| COMPANY | Product Quality Score | |
|---|---|---|
| TERUMO MEDICAL CORPORATION | 5/5 |
| ABIOMED | 3.9/5 |
| Boston Scientific | 3.7/5 |
Unlock TERUMO MEDICAL CORPORATION Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TERUMO MEDICAL CORPORATION Product Quality vs. Competitors data and gain insights into your customers today.
TERUMO MEDICAL CORPORATION Pricing
TERUMO MEDICAL CORPORATION ROI & Value For Money
5/5
TERUMO MEDICAL CORPORATION has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TERUMO MEDICAL CORPORATION's overall ROI score rated by its users and customers.
TERUMO MEDICAL CORPORATION Pricing vs. Competitors
Compared to its competitors, TERUMO MEDICAL CORPORATION's ROI score is rated right above Boston Scientific.
| COMPANY | Pricing Score | |
|---|---|---|
| TERUMO MEDICAL CORPORATION | 5/5 |
| Boston Scientific | 3.8/5 |
| ABIOMED | 3.7/5 |
Unlock TERUMO MEDICAL CORPORATION ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TERUMO MEDICAL CORPORATION ROI vs. Competitors data and gain insights into your customers today.
TERUMO MEDICAL CORPORATION Customer Satisfaction (CSAT)
TERUMO MEDICAL CORPORATION Customer Satisfaction (CSAT) Score
50 / 100
TERUMO MEDICAL CORPORATION has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TERUMO MEDICAL CORPORATION Customer Satisfaction vs. Competitors
Compared to its competitors, TERUMO MEDICAL CORPORATION's Customer Satisfaction score is rated right below Boston Scientific.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ABIOMED | 74% |
| Boston Scientific | 69% |
| TERUMO MEDICAL CORPORATION | 50% |
Unlock TERUMO MEDICAL CORPORATION Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TERUMO MEDICAL CORPORATION Customer Satisfaction vs. Competitors data and gain insights into your customers today.
TERUMO MEDICAL CORPORATION Customer Service
5/5
TERUMO MEDICAL CORPORATION has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TERUMO MEDICAL CORPORATION's overall Customer Service score rated by its users and customers.
About TERUMO MEDICAL CORPORATION's Customer Service
Address
2101 Cottontail Lane, Somerset, NJ
Website
http://www.terumo.com/
Phone Number
7323023083
TERUMO MEDICAL CORPORATION Customer Service vs. Competitors
Compared to its competitors, TERUMO MEDICAL CORPORATION's Customer Service score is rated right above ABIOMED.
| COMPANY | Customer Service Score | |
|---|---|---|
| TERUMO MEDICAL CORPORATION | 5/5 |
| ABIOMED | 4/5 |
| Boston Scientific | 3.8/5 |
Unlock TERUMO MEDICAL CORPORATION Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TERUMO MEDICAL CORPORATION Customer Service vs. Competitors data and gain insights into your customers today.
TERUMO MEDICAL CORPORATION as an Employer
3.9/5
TERUMO MEDICAL CORPORATION has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
TERUMO MEDICAL CORPORATION scored a 34 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of TERUMO MEDICAL CORPORATION would recommend the brand to a friend. ENPS measures how likely TERUMO MEDICAL CORPORATION employees would recommend working at TERUMO MEDICAL CORPORATION to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 50% | Promoters |
|---|---|
| 40% | Passive |
| 10% | Detractors |
