45
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Tervis Tumbler
Marketing or Exec? Claim Your Free Account
About Tervis Tumbler's Brand
Tervis Tumbler manufactures insulated tumblers that use double-wall technology to harness the natural insulating properties of air. Among its major competitors, Tervis Tumbler is ranked in 2nd place for NPS while YETI Coolers is 1st, and Hallmark is 3rd.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
Tervis Tumbler Ranking
- #2 / 4 of its competitors
Tervis Tumbler NPS
Tervis Tumbler's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether Tervis Tumbler's customers would recommend using the product based on a scale of -100 to 100.
Tervis Tumbler Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
Tervis Tumbler NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Oct 2022 33 | Oct 2022 | 33 |
Mar 2023 25 | Mar 2023 | 25 |
Jun 2023 40 | Jun 2023 | 40 |
Oct 2023 49 | Oct 2023 | 49 |
Jan 2024 57 | Jan 2024 | 57 |
May 2024 37 | May 2024 | 37 |
Jul 2024 44 | Jul 2024 | 44 |
How Other Brands Compare
Tervis Tumbler is ranked second for NPS among its competitors. YETI Coolers and Hallmark come in first and third, with Bed Bath & Beyond coming in at #4.
Tervis Tumbler |  Hallmark |  Bed Bath & Beyond |  YETI Coolers | |
| Global Ranking | #- | #378 | #- | #- |
| NPS | 45 | 32 | -52 | 80 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $71.48M | $3.51B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tervis Tumbler NPS by Gender
Tervis Tumbler's NPS was rated 100 by Male customers on Comparably.
Male
100
Tervis Tumbler's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Tervis Tumbler's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tervis Tumbler NPS by Ethnicity
Tervis Tumbler's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Tervis Tumbler NPS by Usage
Tervis Tumbler's NPS was rated 34 points by customers who have used Tervis Tumbler's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Tervis Tumbler NPS vs. Competitors
Compared to its competitors, Tervis Tumbler's NPS is rated right above Hallmark, and is preceded by YETI Coolers.
| COMPANY | NPS Score | |
|---|---|---|
| YETI Coolers | 80 |
| Tervis Tumbler | 45 |
| Hallmark | 32 |
| Bed Bath & Beyond | -52 |
 | Positive Promotions | -100 |
Tervis Tumbler Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Tervis Tumbler users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tervis Tumbler Customer Loyalty Score by Gender
Tervis Tumbler's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tervis Tumbler.
Male
100%
Yes
Female
N/A
Yes
Tervis Tumbler Customer Loyalty Score by Ethnicity
Tervis Tumbler's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tervis Tumbler.
78
out of 100
Caucasian
Tervis Tumbler Customer Loyalty Score by Usage
Tervis Tumbler's Customer Loyalty score was rated 70% by customers who have used Tervis Tumbler's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tervis Tumbler Customer Loyalty vs. Competitors
Compared to its competitors, Tervis Tumbler's Customer Loyalty score is rated right above Hallmark, and is preceded by YETI Coolers.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Positive Promotions | 100% |
| YETI Coolers | 84% |
| Tervis Tumbler | 83% |
| Hallmark | 79% |
| Bed Bath & Beyond | 67% |
Unlock Tervis Tumbler Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tervis Tumbler Customer Loyalty vs. Competitors data and gain insights into your customers today.
Tervis Tumbler Product Quality
4/5
Tervis Tumbler has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Tervis Tumbler's overall Product Quality score rated by its users and customers.
Tervis Tumbler Product Information
Tervis Tumbler’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.tervis.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Tervis Tumbler Product Quality
Tervis Tumbler's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Tervis Tumbler's Product Quality.
Ranked Tervis Tumbler Product Quality the Highest
Tervis Tumbler Product Quality Score by Gender
Tervis Tumbler's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tervis Tumbler.
Male
5/5
Female
N/A
Tervis Tumbler Product Quality Score by Ethnicity
Tervis Tumbler's Product Quality score was rated 4.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tervis Tumbler.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Tervis Tumbler Product Quality Score by Usage
Tervis Tumbler's Product Quality score was rated 4.6 stars by customers who have used Tervis Tumbler's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Tervis Tumbler Product Quality vs. Competitors
Compared to its competitors, Tervis Tumbler's Product Quality score is rated right above Hallmark, and is preceded by YETI Coolers.
| COMPANY | Product Quality Score | |
|---|---|---|
| YETI Coolers | 4.3/5 |
| Tervis Tumbler | 4/5 |
| Hallmark | 4/5 |
| Bed Bath & Beyond | 2.1/5 |
| Positive Promotions | 1.5/5 |
Unlock Tervis Tumbler Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tervis Tumbler Product Quality vs. Competitors data and gain insights into your customers today.
Tervis Tumbler Pricing
Tervis Tumbler ROI & Value For Money
3.8/5
Tervis Tumbler has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Tervis Tumbler's overall ROI score rated by its users and customers.
Quick Insights into Tervis Tumbler ROI
Tervis Tumbler's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Tervis Tumbler's ROI score.
Ranked Tervis Tumbler ROI the Highest
Tervis Tumbler ROI Score by Gender
Tervis Tumbler's ROI score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tervis Tumbler.
Male
4.8/5
Female
N/A
Tervis Tumbler ROI Score by Ethnicity
Tervis Tumbler's ROI score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tervis Tumbler.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Tervis Tumbler ROI Score by Usage
Tervis Tumbler's ROI score was rated 4.1 stars by customers who have used Tervis Tumbler's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Tervis Tumbler Pricing vs. Competitors
Compared to its competitors, Tervis Tumbler's ROI score is rated right above Hallmark.
| COMPANY | Pricing Score | |
|---|---|---|
| Tervis Tumbler | 3.8/5 |
| Hallmark | 3.7/5 |
| YETI Coolers | 3.6/5 |
| Bed Bath & Beyond | 2.2/5 |
| Positive Promotions | 1.5/5 |
Unlock Tervis Tumbler ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tervis Tumbler ROI vs. Competitors data and gain insights into your customers today.
Tervis Tumbler Customer Satisfaction (CSAT)
Tervis Tumbler Customer Satisfaction (CSAT) Score
62 / 100
Tervis Tumbler has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tervis Tumbler Customer Satisfaction
Tervis Tumbler's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Tervis Tumbler's Customer Satisfaction.
Ranked Tervis Tumbler Customer Satisfaction the Highest
Tervis Tumbler Customer Satisfaction Score by Gender
Tervis Tumbler's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tervis Tumbler.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Tervis Tumbler Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tervis Tumbler's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tervis Tumbler.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Tervis Tumbler Customer Satisfaction Score by Usage
Tervis Tumbler's Customer Satisfaction score was rated 67 points by customers who have used Tervis Tumbler's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Tervis Tumbler Customer Satisfaction vs. Competitors
Compared to its competitors, Tervis Tumbler's Customer Satisfaction score is rated right above Bed Bath & Beyond, and is preceded by Hallmark.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| YETI Coolers | 100% |
| Hallmark | 74% |
| Tervis Tumbler | 63% |
| Bed Bath & Beyond | 39% |
| Positive Promotions | 0% |
Unlock Tervis Tumbler Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tervis Tumbler Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Tervis Tumbler Customer Service
3.5/5
Tervis Tumbler has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tervis Tumbler's overall Customer Service score rated by its users and customers.
About Tervis Tumbler's Customer Service
Website
http://www.tervis.com/
Phone Number
(512) 372-1565
Quick Insights into Tervis Tumbler Customer Service
Tervis Tumbler's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Tervis Tumbler's Customer Service score.
Ranked Tervis Tumbler Customer Service the Highest
Tervis Tumbler Customer Service Score by Gender
Tervis Tumbler's Customer Service score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tervis Tumbler.
Male
4.8/5
Female
N/A
Tervis Tumbler Customer Service Score by Ethnicity
Tervis Tumbler's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tervis Tumbler.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Tervis Tumbler Customer Service Score by Usage
Tervis Tumbler's Customer Service score was rated 3.5 stars by customers who have used Tervis Tumbler's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Tervis Tumbler Customer Service vs. Competitors
Compared to its competitors, Tervis Tumbler's Customer Service score is rated right above Bed Bath & Beyond, and is preceded by YETI Coolers.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hallmark | 3.9/5 |
| YETI Coolers | 3.6/5 |
| Tervis Tumbler | 3.5/5 |
| Bed Bath & Beyond | 2/5 |
| Positive Promotions | 1.5/5 |
Unlock Tervis Tumbler Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tervis Tumbler Customer Service vs. Competitors data and gain insights into your customers today.
Tervis Tumbler as an Employer
3.3/5
Tervis Tumbler has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Tervis Tumbler scored a 45 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Tervis Tumbler would recommend the brand to a friend. ENPS measures how likely Tervis Tumbler employees would recommend working at Tervis Tumbler to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
