-4
NPS
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The Mom Project
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About The Mom Project's Brand
The Mom Project is the most comprehensive community of highly-skilled, gender and ethnically diverse professionals in the U.S. We partner with leading family-friendly companies to drive diversity at scale by hiring, engaging, and retaining top talent. The Mom Project is the leading solution for hiring women and mothers in the workforce. We’ve built a double-sided marketplace for talent and companies. Our intuitive platform is built to make it easy to post a role, identify top candidates, interview, and hire them quickly and seamlessly. Among its major competitors, The Mom Project is ranked in 4th place for NPS while LinkedIn is 1st, and Upwork is 2nd.
Brand at a Glance
72%
Customer Loyalty
2.9/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
The Mom Project Ranking
- #4 / 4 of its competitors
The Mom Project NPS
The Mom Project's Net Promoter Score (NPS) is a -4 with 39% Promoters, 18% Passives, and 43% Detractors. Net Promoter Score tracks whether The Mom Project's customers would recommend using the product based on a scale of -100 to 100.
The Mom Project Overall NPS
| 39% | Promoters |
|---|---|
| 18% | Passives |
| 43% | Detractors |
The Mom Project NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 3 | Jul 2022 | 3 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 3 | Oct 2022 | 3 |
Dec 2022 3 | Dec 2022 | 3 |
Mar 2023 -6 | Mar 2023 | -6 |
Jul 2023 0 | Jul 2023 | 0 |
Nov 2023 2 | Nov 2023 | 2 |
Jan 2024 -1 | Jan 2024 | -1 |
Feb 2024 -3 | Feb 2024 | -3 |
Mar 2024 0 | Mar 2024 | 0 |
Sep 2024 -2 | Sep 2024 | -2 |
How Other Brands Compare
The Mom Project is ranked #4 for NPS among its competitors. LinkedIn and Upwork come in first and second, with Indeed.com coming in at third.
The Mom Project |  LinkedIn |  Indeed.com |  Upwork | |
| Global Ranking | #- | #29 | #253 | #508 |
| NPS | -4 | 33 | 3 | 9 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $86.63B | $5.59B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Mom Project NPS by Gender
The Mom Project's NPS was rated -25 by Female customers on Comparably.
Female
-25
The Mom Project's NPS was rated -25 by Female customers on Comparably.
33%
Promoters
9%
Passives
58%
Detractors
Male
N/A
The Mom Project's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
The Mom Project NPS by Ethnicity
The Mom Project's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
The Mom Project NPS by Age
The Mom Project's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
The Mom Project NPS by Usage
The Mom Project's NPS was rated the highest by customers who have used The Mom Project's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
The Mom Project NPS vs. Competitors
Compared to its competitors, The Mom Project's NPS is rated right below Indeed.com.
| COMPANY | NPS Score | |
|---|---|---|
| 33 | |
| Upwork | 9 |
| Indeed.com | 3 |
| The Mom Project | -4 |
The Mom Project Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of The Mom Project users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Mom Project Customer Loyalty Score by Gender
The Mom Project's Customer Loyalty score was rated 63 by Female customers on Comparably.
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Female
63%
Yes
Male
N/A
Yes
The Mom Project Customer Loyalty Score by Ethnicity
The Mom Project's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Mom Project.
64
out of 100
Caucasian
40
out of 100
Asian or Pacific Islander
The Mom Project Customer Loyalty Score by Age
The Mom Project's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Mom Project.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 55% | 36-40 | 55% |
41-45 100% | 41-45 | 100% |
The Mom Project Customer Loyalty Score by Usage
The Mom Project's Customer Loyalty score was rated the highest by customers who have used The Mom Project's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Mom Project Customer Loyalty Score by Industry
The Mom Project's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
The Mom Project Customer Loyalty vs. Competitors
Compared to its competitors, The Mom Project's Customer Loyalty score is rated right below Indeed.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 85% | |
| Upwork | 78% |
| Indeed.com | 78% |
| The Mom Project | 72% |
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The Mom Project Product Quality
2.9/5
The Mom Project has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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The Mom Project Product Information
The Mom Project’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated The Mom Project's product the highest. Reviewers from the Tech industry rated The Mom Project the lowest at 1.6.
- Company Size
- 201-500 Employees
Industry
Staffing and Recruiting
Quick Insights into The Mom Project Product Quality
The Mom Project's Product Quality score was rated highest by customers who have used The Mom Project's products/services for Less than 1 Year, and rated lowest by customers who have used The Mom Project's products/services for 1 to 2 Years.
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Ranked The Mom Project Product Quality the Highest
Ranked The Mom Project Product Quality the Lowest
The Mom Project Product Quality Score by Gender
The Mom Project's Product Quality score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Mom Project.
Female
2.5/5
Male
N/A
The Mom Project Product Quality Score by Ethnicity
The Mom Project's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Mom Project.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
The Mom Project Product Quality Score by Age
The Mom Project's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Mom Project.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.9 | 36-40 | 1.9 |
41-45 3.1 | 41-45 | 3.1 |
The Mom Project Product Quality Score by Usage
The Mom Project's Product Quality score was rated the highest by customers who have used The Mom Project's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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The Mom Project Product Quality Score by Industry
The Mom Project's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.
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The Mom Project Product Quality vs. Competitors
Compared to its competitors, The Mom Project's Product Quality score is rated right below Indeed.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| 4/5 | |
| Upwork | 3.5/5 |
| Indeed.com | 3.3/5 |
| The Mom Project | 2.9/5 |
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The Mom Project Pricing
The Mom Project ROI & Value For Money
3.2/5
The Mom Project has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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The Mom Project Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Tech industry think that they had the lowest ROI from The Mom Project.
Quick Insights into The Mom Project ROI
The Mom Project's ROI score was rated highest by customers who have used The Mom Project's products/services for Less than 1 Year, and rated lowest by customers from the Tech industry.
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Ranked The Mom Project ROI the Highest
Ranked The Mom Project ROI the Lowest
The Mom Project ROI Score by Gender
The Mom Project's ROI score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Mom Project.
Female
2.6/5
Male
N/A
The Mom Project ROI Score by Ethnicity
The Mom Project's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Mom Project.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
The Mom Project ROI Score by Age
The Mom Project's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Mom Project.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
41-45 3.5 | 41-45 | 3.5 |
The Mom Project ROI Score by Usage
The Mom Project's ROI score was rated the highest by customers who have used The Mom Project's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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The Mom Project ROI Score by Industry
The Mom Project's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.
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The Mom Project Pricing vs. Competitors
Compared to its competitors, The Mom Project's ROI score is rated right below Indeed.com.
| COMPANY | Pricing Score | |
|---|---|---|
| 3.7/5 | |
| Upwork | 3.4/5 |
| Indeed.com | 3.2/5 |
| The Mom Project | 3.2/5 |
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The Mom Project Customer Satisfaction (CSAT)
The Mom Project Customer Satisfaction (CSAT) Score
43 / 100
The Mom Project has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
9%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Mom Project Customer Satisfaction
The Mom Project's Customer Satisfaction score was rated highest by customers who have used The Mom Project's products/services for Less than 1 Year.
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Ranked The Mom Project Customer Satisfaction the Highest
The Mom Project Customer Satisfaction Score by Gender
The Mom Project's Customer Satisfaction score was rated 38 by Female customers on Comparably.
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38 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 11% | |
Very Dissatisfied | 38% |
The Mom Project Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Mom Project's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
60%
The Mom Project Customer Satisfaction Score by Age
The Mom Project's Customer Satisfaction score was rated 25 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The Mom Project.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 25% |
The Mom Project Customer Satisfaction Score by Usage
The Mom Project's Customer Satisfaction score was rated 72 points by customers who have used The Mom Project's products/services for Less than 1 Year.
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The Mom Project Customer Satisfaction vs. Competitors
Compared to its competitors, The Mom Project's Customer Satisfaction score is rated right below Indeed.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 76% | |
| Upwork | 66% |
| Indeed.com | 58% |
| The Mom Project | 43% |
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The Mom Project Customer Service
3.3/5
The Mom Project has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About The Mom Project's Customer Service
Address
440 N Wells St, Chicago, IL 60654
Website
https://www.themomproject.com
The Mom Project's Social Links
Quick Insights into The Mom Project Customer Service
The Mom Project's Customer Service score was rated highest by customers who have used The Mom Project's products/services for Less than 1 Year, and rated lowest by customers from the Tech industry.
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Ranked The Mom Project Customer Service the Highest
Ranked The Mom Project Customer Service the Lowest
The Mom Project Customer Service Score by Gender
The Mom Project's Customer Service score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
The Mom Project Customer Service Score by Ethnicity
The Mom Project's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Mom Project.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
The Mom Project Customer Service Score by Age
The Mom Project's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.2 | 36-40 | 2.2 |
41-45 3.5 | 41-45 | 3.5 |
The Mom Project Customer Service Score by Usage
The Mom Project's Customer Service score was rated the highest by customers who have used The Mom Project's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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The Mom Project Customer Service Score by Industry
The Mom Project's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.
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The Mom Project Customer Service vs. Competitors
Compared to its competitors, The Mom Project's Customer Service score is rated right above Indeed.com, and is preceded by Upwork.
| COMPANY | Customer Service Score | |
|---|---|---|
| 3.7/5 | |
| Upwork | 3.5/5 |
| The Mom Project | 3.3/5 |
| Indeed.com | 3.1/5 |
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The Mom Project as an Employer
4.5/5
The Mom Project has a 4.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
The Mom Project scored a -4 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of The Mom Project would recommend the brand to a friend. ENPS measures how likely The Mom Project employees would recommend working at The Mom Project to a friend.
Net Promoter Score
-4
NPS Score
| 39% | Promoters |
|---|---|
| 18% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 30% | Promoters |
|---|---|
| 8% | Passive |
| 62% | Detractors |
