-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
The PM Group
Marketing or Exec? Claim Your Free Account
About The PM Group's Brand
We are the largest advertising agency and business solutions firm in San Antonio. The PM Group has three decades of client success. Among its major competitors, The PM Group is ranked in 3rd place for NPS while Diageo is 1st, and Vector is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
The PM Group Ranking
- #3 / 4 of its competitors
The PM Group NPS
The PM Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The PM Group's customers would recommend using the product based on a scale of -100 to 100.
The PM Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The PM Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2025 -100 | Dec 2025 | -100 |
How Other Brands Compare
The PM Group is ranked third for NPS among its competitors. Diageo and Vector come in first and second, with Texas Creative coming in at #4.
The PM Group |  Diageo |  Vector |  Texas Creative | |
| Global Ranking | #- | #344 | #- | #- |
| NPS | -100 | 43 | -60 | - |
| Valuation Updated every 24 hours for public companies | - | $96.06B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The PM Group NPS vs. Competitors
Compared to its competitors, The PM Group's NPS is rated right below Vector.
| COMPANY | NPS Score | |
|---|---|---|
| Diageo | 43 |
| Texas Creative | N/A |
 | Stirista | N/A |
| Vector | -60 |
| The PM Group | -100 |
The PM Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of The PM Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The PM Group Customer Loyalty vs. Competitors
Compared to its competitors, The PM Group's Customer Loyalty score is rated right above Texas Creative, and is preceded by Vector.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Diageo | 87% |
| Vector | 65% |
| The PM Group | 10% |
| Texas Creative | N/A |
| Stirista | N/A |
Unlock The PM Group Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The PM Group Customer Loyalty vs. Competitors data and gain insights into your customers today.
The PM Group Product Quality
1.5/5
The PM Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The PM Group's overall Product Quality score rated by its users and customers.
The PM Group Product Information
The PM Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://thepmgrp.com/
- Company Size
- 11-50 Employees
Industry
Marketing, Advertising and Research
The PM Group Product Quality vs. Competitors
Compared to its competitors, The PM Group's Product Quality score is rated right above Texas Creative, and is preceded by Vector.
| COMPANY | Product Quality Score | |
|---|---|---|
| Diageo | 4.2/5 |
| Vector | 3/5 |
| The PM Group | 1.5/5 |
| Texas Creative | N/A |
| Stirista | N/A |
Unlock The PM Group Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The PM Group Product Quality vs. Competitors data and gain insights into your customers today.
The PM Group Pricing
The PM Group ROI & Value For Money
1.5/5
The PM Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The PM Group's overall ROI score rated by its users and customers.
The PM Group Pricing vs. Competitors
Compared to its competitors, The PM Group's ROI score is rated right above Texas Creative, and is preceded by Vector.
| COMPANY | Pricing Score | |
|---|---|---|
| Diageo | 4.1/5 |
| Vector | 3/5 |
| The PM Group | 1.5/5 |
| Texas Creative | N/A |
| Stirista | N/A |
Unlock The PM Group ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The PM Group ROI vs. Competitors data and gain insights into your customers today.
The PM Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The PM Group Customer Satisfaction vs. Competitors
Compared to its competitors, The PM Group's Customer Satisfaction score is rated right above Texas Creative, and is preceded by Vector.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Diageo | 83% |
| Vector | 20% |
| The PM Group | 0% |
| Texas Creative | 0% |
| Stirista | 0% |
Unlock The PM Group Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The PM Group Customer Satisfaction vs. Competitors data and gain insights into your customers today.
The PM Group Customer Service
1.5/5
The PM Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The PM Group's overall Customer Service score rated by its users and customers.
About The PM Group's Customer Service
Address
7550 W Interstate 10, San Antonio, TX 78229
Website
http://thepmgrp.com/
Phone Number
(210) 490-2554
The PM Group's Social Links
The PM Group Customer Service vs. Competitors
Compared to its competitors, The PM Group's Customer Service score is rated right above Texas Creative, and is preceded by Vector.
| COMPANY | Customer Service Score | |
|---|---|---|
| Diageo | 4.1/5 |
| Vector | 2.8/5 |
| The PM Group | 1.5/5 |
| Texas Creative | N/A |
| Stirista | N/A |
Unlock The PM Group Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The PM Group Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
The PM Group scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of The PM Group would recommend the brand to a friend. ENPS measures how likely The PM Group employees would recommend working at The PM Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
