-60
NPS
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Vector
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About Vector's Brand
VECTOR is an European provider of solutions for a rapidly developing telecommunications industry. Among its major competitors, Vector is ranked in 3rd place for NPS while Lorillard is 1st, and Altria is 2nd.
Brand at a Glance
65%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
Vector Ranking
- #3 / 4 of its competitors
Vector NPS
Vector's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Vector's customers would recommend using the product based on a scale of -100 to 100.
Vector Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Vector NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2022 -33 | Jun 2022 | -33 |
Jan 2023 -50 | Jan 2023 | -50 |
Sep 2023 -60 | Sep 2023 | -60 |
How Other Brands Compare
Vector is ranked third for NPS among its competitors. Lorillard and Altria come in first and second, with The PM Group coming in at #4.
Vector |  Altria |  Lorillard |  The PM Group | |
| Global Ranking | #- | #616 | #- | #- |
| NPS | -60 | 26 | 100 | -100 |
| Valuation Updated every 24 hours for public companies | - | $94.79B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vector NPS by Usage
Vector's NPS was rated -100 points by customers who have used Vector's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Vector NPS vs. Competitors
Compared to its competitors, Vector's NPS is rated right above The PM Group, and is preceded by Answers.
| COMPANY | NPS Score | |
|---|---|---|
| Lorillard | 100 |
| Altria | 26 |
 | Answers | N/A |
| Vector | -60 |
| The PM Group | -100 |
Vector Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Vector users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Vector Customer Loyalty Score by Usage
Vector's Customer Loyalty score was rated 70% by customers who have used Vector's products/services for 2 to 5 Years.
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Vector Customer Loyalty vs. Competitors
Compared to its competitors, Vector's Customer Loyalty score is rated right above The PM Group, and is preceded by Altria.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lorillard | 100% |
| Altria | 73% |
| Vector | 65% |
| The PM Group | 10% |
| Answers | N/A |
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Vector Product Quality
3/5
Vector has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Vector Product Information
Vector’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Content
Enterprise
Hardware and Devices
Media
Mobile App
On Demand
SaaS
Sports & Entertainment
Quick Insights into Vector Product Quality
Vector's Product Quality score was rated highest by customers who have used Vector's products/services for 2 to 5 Years.
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Ranked Vector Product Quality the Highest
Vector Product Quality Score by Usage
Vector's Product Quality score was rated 2.3 stars by customers who have used Vector's products/services for 2 to 5 Years.
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Vector Product Quality vs. Competitors
Compared to its competitors, Vector's Product Quality score is rated right above The PM Group, and is preceded by Altria.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lorillard | 5/5 |
| Altria | 3.8/5 |
| Vector | 3/5 |
| The PM Group | 1.5/5 |
| Answers | N/A |
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Vector Pricing
Vector ROI & Value For Money
3/5
Vector has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Vector ROI
Vector's ROI score was rated highest by customers who have used Vector's products/services for 2 to 5 Years.
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Ranked Vector ROI the Highest
Vector ROI Score by Usage
Vector's ROI score was rated 2.1 stars by customers who have used Vector's products/services for 2 to 5 Years.
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Vector Pricing vs. Competitors
Compared to its competitors, Vector's ROI score is rated right above The PM Group, and is preceded by Altria.
| COMPANY | Pricing Score | |
|---|---|---|
| Lorillard | 5/5 |
| Altria | 3.6/5 |
| Vector | 3/5 |
| The PM Group | 1.5/5 |
| Answers | N/A |
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Vector Customer Satisfaction (CSAT)
Vector Customer Satisfaction (CSAT) Score
20 / 100
Vector has an overall Customer Satisfaction score of 20 rated by its users and customers.
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Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vector Customer Satisfaction
Vector's Customer Satisfaction score was rated highest by customers who have used Vector's products/services for 2 to 5 Years.
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Ranked Vector Customer Satisfaction the Highest
Vector Customer Satisfaction Score by Usage
Vector's Customer Satisfaction score was rated 0 points by customers who have used Vector's products/services for 2 to 5 Years.
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Vector Customer Satisfaction vs. Competitors
Compared to its competitors, Vector's Customer Satisfaction score is rated right above The PM Group, and is preceded by Altria.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lorillard | 100% |
| Altria | 66% |
| Vector | 20% |
| The PM Group | 0% |
| Answers | 0% |
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Vector Customer Service
2.8/5
Vector has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Vector's Customer Service
Address
Krzemowa 6, Atlanta, GA
Website
http://www.vector-networks.com/
Quick Insights into Vector Customer Service
Vector's Customer Service score was rated highest by customers who have used Vector's products/services for 2 to 5 Years.
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Ranked Vector Customer Service the Highest
Vector Customer Service Score by Usage
Vector's Customer Service score was rated 1.8 stars by customers who have used Vector's products/services for 2 to 5 Years.
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Vector Customer Service vs. Competitors
Compared to its competitors, Vector's Customer Service score is rated right above The PM Group, and is preceded by Altria.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lorillard | 5/5 |
| Altria | 3.8/5 |
| Vector | 2.8/5 |
| The PM Group | 1.5/5 |
| Answers | N/A |
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Vector as an Employer
3.2/5
Vector has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Vector scored a -60 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Vector would recommend the brand to a friend. ENPS measures how likely Vector employees would recommend working at Vector to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 40% | Promoters |
|---|---|
| 13% | Passive |
| 47% | Detractors |
