34
NPS
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The Receptionist
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About The Receptionist's Brand
The Receptionist for iPad helps our customers ease visitor chaos. Our app works for businesses of all sizes—from 1 employee to over 3000! Our system handles tasks like guest check-in and notifications, visitor information storage and badge printing so that our customers can focus on making more meaningful connections with their visitors. Among its major competitors, The Receptionist is ranked in 2nd place for NPS while Envoy is 1st, and Honeywell is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
4/5
Pricing
4/5
Customer Service
The Receptionist Ranking
- #2 / 4 of its competitors
The Receptionist NPS
The Receptionist's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether The Receptionist's customers would recommend using the product based on a scale of -100 to 100.
The Receptionist Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
The Receptionist NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
May 2022 0 | May 2022 | 0 |
Jun 2024 33 | Jun 2024 | 33 |
How Other Brands Compare
The Receptionist is ranked second for NPS among its competitors. Envoy and Honeywell come in first and third, with Greetly coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Receptionist NPS vs. Competitors
Compared to its competitors, The Receptionist's NPS is rated right above Honeywell, and is preceded by Envoy.
| COMPANY | NPS Score | |
|---|---|---|
 | Envoy | 78 |
| The Receptionist | 34 |
 | Honeywell | 9 |
The Receptionist Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of The Receptionist users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Receptionist Customer Loyalty vs. Competitors
Compared to its competitors, The Receptionist's Customer Loyalty score is rated right above Honeywell.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Receptionist | 83% |
| Honeywell | 73% |
| Envoy | 55% |
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The Receptionist Product Quality
3.4/5
The Receptionist has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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The Receptionist Product Information
The Receptionist’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://TheReceptionist.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Productivity
SaaS
The Receptionist Product Quality vs. Competitors
Compared to its competitors, The Receptionist's Product Quality score is rated right below Honeywell.
| COMPANY | Product Quality Score | |
|---|---|---|
| Envoy | 4.5/5 |
| Honeywell | 3.6/5 |
| The Receptionist | 3.4/5 |
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The Receptionist Pricing
The Receptionist ROI & Value For Money
4/5
The Receptionist has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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The Receptionist Pricing vs. Competitors
Compared to its competitors, The Receptionist's ROI score is rated right above Honeywell, and is preceded by Envoy.
| COMPANY | Pricing Score | |
|---|---|---|
| Envoy | 4.4/5 |
| The Receptionist | 4/5 |
| Honeywell | 3.5/5 |
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The Receptionist Customer Satisfaction (CSAT)
The Receptionist Customer Satisfaction (CSAT) Score
50 / 100
The Receptionist has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Receptionist Customer Satisfaction vs. Competitors
Compared to its competitors, The Receptionist's Customer Satisfaction score is rated right above Envoy, and is preceded by Honeywell.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Honeywell | 65% |
| The Receptionist | 50% |
| Envoy | 0% |
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The Receptionist Customer Service
4/5
The Receptionist has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About The Receptionist's Customer Service
Address
3827 Lafayette St, Denver, CO 80205
Website
https://TheReceptionist.com
Phone Number
(303) 9548282
The Receptionist's Social Links
The Receptionist Customer Service vs. Competitors
Compared to its competitors, The Receptionist's Customer Service score is rated right above Honeywell.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Receptionist | 4/5 |
| Honeywell | 3.5/5 |
| Envoy | 3/5 |
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The Receptionist as an Employer
4.5/5
The Receptionist has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The Receptionist scored a 34 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of The Receptionist would recommend the brand to a friend. ENPS measures how likely The Receptionist employees would recommend working at The Receptionist to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 71% | Promoters |
|---|---|
| 11% | Passive |
| 18% | Detractors |
