-20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
theITSupportCenter, LLC
Marketing or Exec? Claim Your Free Account
About theITSupportCenter, LLC's Brand
theITSupportCenter provides immediate, expert IT technical support to end-users 24x7 by Certified Technical Advisors. Among its major competitors, theITSupportCenter, LLC is ranked in 3rd place for NPS while IBM is 1st, and NTT DATA is 2nd.
Brand at a Glance
69%
Customer Loyalty
2.8/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
theITSupportCenter, LLC Ranking
- #3 / 3 of its competitors
theITSupportCenter, LLC NPS
theITSupportCenter, LLC's Net Promoter Score (NPS) is a -20 with 30% Promoters, 20% Passives, and 50% Detractors. Net Promoter Score tracks whether theITSupportCenter, LLC's customers would recommend using the product based on a scale of -100 to 100.
theITSupportCenter, LLC Overall NPS
| 30% | Promoters |
|---|---|
| 20% | Passives |
| 50% | Detractors |
theITSupportCenter, LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Mar 2022 -75 | Mar 2022 | -75 |
Jun 2023 -40 | Jun 2023 | -40 |
Aug 2023 -1 | Aug 2023 | -1 |
Jan 2024 -13 | Jan 2024 | -13 |
Feb 2024 -22 | Feb 2024 | -22 |
Aug 2024 -20 | Aug 2024 | -20 |
How Other Brands Compare
theITSupportCenter, LLC is ranked third for NPS among its competitors. IBM and NTT DATA come in first and second.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
theITSupportCenter, LLC NPS by Gender
theITSupportCenter, LLC's NPS was rated -67 by Male customers on Comparably.
Male
-67
theITSupportCenter, LLC's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
theITSupportCenter, LLC's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
theITSupportCenter, LLC NPS by Ethnicity
theITSupportCenter, LLC's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
theITSupportCenter, LLC NPS by Usage
theITSupportCenter, LLC's NPS was rated -75 points by customers who have used theITSupportCenter, LLC's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
theITSupportCenter, LLC NPS vs. Competitors
Compared to its competitors, theITSupportCenter, LLC's NPS is rated right below NTT DATA.
| COMPANY | NPS Score | |
|---|---|---|
 | IBM | 26 |
 | NTT DATA | 17 |
| theITSupportCenter, LLC | -20 |
theITSupportCenter, LLC Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of theITSupportCenter, LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
theITSupportCenter, LLC Customer Loyalty Score by Gender
theITSupportCenter, LLC's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of theITSupportCenter, LLC.
Male
70%
Yes
Female
N/A
Yes
theITSupportCenter, LLC Customer Loyalty Score by Ethnicity
theITSupportCenter, LLC's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of theITSupportCenter, LLC.
70
out of 100
Caucasian
theITSupportCenter, LLC Customer Loyalty Score by Usage
theITSupportCenter, LLC's Customer Loyalty score was rated 55% by customers who have used theITSupportCenter, LLC's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
theITSupportCenter, LLC Customer Loyalty Score by Industry
theITSupportCenter, LLC's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
theITSupportCenter, LLC Customer Loyalty vs. Competitors
Compared to its competitors, theITSupportCenter, LLC's Customer Loyalty score is rated right below NTT DATA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IBM | 79% |
| NTT DATA | 77% |
| theITSupportCenter, LLC | 69% |
Unlock theITSupportCenter, LLC Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full theITSupportCenter, LLC Customer Loyalty vs. Competitors data and gain insights into your customers today.
theITSupportCenter, LLC Product Quality
2.8/5
theITSupportCenter, LLC has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock theITSupportCenter, LLC's overall Product Quality score rated by its users and customers.
theITSupportCenter, LLC Product Information
theITSupportCenter, LLC’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated theITSupportCenter, LLC's product the highest.
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Quick Insights into theITSupportCenter, LLC Product Quality
theITSupportCenter, LLC's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked theITSupportCenter, LLC's Product Quality.
Ranked theITSupportCenter, LLC Product Quality the Highest
theITSupportCenter, LLC Product Quality Score by Gender
theITSupportCenter, LLC's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of theITSupportCenter, LLC.
Male
2/5
Female
N/A
theITSupportCenter, LLC Product Quality Score by Ethnicity
theITSupportCenter, LLC's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of theITSupportCenter, LLC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
theITSupportCenter, LLC Product Quality Score by Usage
theITSupportCenter, LLC's Product Quality score was rated 2.1 stars by customers who have used theITSupportCenter, LLC's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
theITSupportCenter, LLC Product Quality Score by Industry
theITSupportCenter, LLC's Product Quality score was rated 2.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
theITSupportCenter, LLC Product Quality vs. Competitors
Compared to its competitors, theITSupportCenter, LLC's Product Quality score is rated right below NTT DATA.
| COMPANY | Product Quality Score | |
|---|---|---|
| IBM | 3.8/5 |
| NTT DATA | 3.8/5 |
| theITSupportCenter, LLC | 2.8/5 |
Unlock theITSupportCenter, LLC Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full theITSupportCenter, LLC Product Quality vs. Competitors data and gain insights into your customers today.
theITSupportCenter, LLC Pricing
theITSupportCenter, LLC ROI & Value For Money
3/5
theITSupportCenter, LLC has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock theITSupportCenter, LLC's overall ROI score rated by its users and customers.
theITSupportCenter, LLC Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into theITSupportCenter, LLC ROI
theITSupportCenter, LLC's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked theITSupportCenter, LLC's ROI score.
Ranked theITSupportCenter, LLC ROI the Highest
theITSupportCenter, LLC ROI Score by Gender
theITSupportCenter, LLC's ROI score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of theITSupportCenter, LLC.
Male
1.6/5
Female
N/A
theITSupportCenter, LLC ROI Score by Ethnicity
theITSupportCenter, LLC's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of theITSupportCenter, LLC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
theITSupportCenter, LLC ROI Score by Usage
theITSupportCenter, LLC's ROI score was rated 2.1 stars by customers who have used theITSupportCenter, LLC's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
theITSupportCenter, LLC ROI Score by Industry
theITSupportCenter, LLC's ROI score was rated 2.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
theITSupportCenter, LLC Pricing vs. Competitors
Compared to its competitors, theITSupportCenter, LLC's ROI score is rated right below NTT DATA.
| COMPANY | Pricing Score | |
|---|---|---|
| IBM | 3.8/5 |
| NTT DATA | 3.5/5 |
| theITSupportCenter, LLC | 3/5 |
Unlock theITSupportCenter, LLC ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full theITSupportCenter, LLC ROI vs. Competitors data and gain insights into your customers today.
theITSupportCenter, LLC Customer Satisfaction (CSAT)
theITSupportCenter, LLC Customer Satisfaction (CSAT) Score
38 / 100
theITSupportCenter, LLC has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
25%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into theITSupportCenter, LLC Customer Satisfaction
theITSupportCenter, LLC's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked theITSupportCenter, LLC's Customer Satisfaction.
Ranked theITSupportCenter, LLC Customer Satisfaction the Highest
theITSupportCenter, LLC Customer Satisfaction Score by Gender
theITSupportCenter, LLC's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of theITSupportCenter, LLC.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
theITSupportCenter, LLC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
theITSupportCenter, LLC's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of theITSupportCenter, LLC.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
theITSupportCenter, LLC Customer Satisfaction Score by Usage
theITSupportCenter, LLC's Customer Satisfaction score was rated 33 points by customers who have used theITSupportCenter, LLC's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
theITSupportCenter, LLC Customer Satisfaction vs. Competitors
Compared to its competitors, theITSupportCenter, LLC's Customer Satisfaction score is rated right below NTT DATA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IBM | 76% |
| NTT DATA | 68% |
| theITSupportCenter, LLC | 38% |
Unlock theITSupportCenter, LLC Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full theITSupportCenter, LLC Customer Satisfaction vs. Competitors data and gain insights into your customers today.
theITSupportCenter, LLC Customer Service
3.3/5
theITSupportCenter, LLC has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock theITSupportCenter, LLC's overall Customer Service score rated by its users and customers.
About theITSupportCenter, LLC's Customer Service
Address
One Tower Bridge, Conshohocken, PA 19428 United States of America
Website
http://www.theITSupportCenter.com
Phone Number
215-375-7280
theITSupportCenter, LLC's Social Links
Quick Insights into theITSupportCenter, LLC Customer Service
theITSupportCenter, LLC's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked theITSupportCenter, LLC's Customer Service score.
Ranked theITSupportCenter, LLC Customer Service the Highest
theITSupportCenter, LLC Customer Service Score by Gender
theITSupportCenter, LLC's Customer Service score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of theITSupportCenter, LLC.
Male
2/5
Female
N/A
theITSupportCenter, LLC Customer Service Score by Ethnicity
theITSupportCenter, LLC's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of theITSupportCenter, LLC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
theITSupportCenter, LLC Customer Service Score by Usage
theITSupportCenter, LLC's Customer Service score was rated 2.4 stars by customers who have used theITSupportCenter, LLC's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
theITSupportCenter, LLC Customer Service Score by Industry
theITSupportCenter, LLC's Customer Service score was rated 3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
theITSupportCenter, LLC Customer Service vs. Competitors
Compared to its competitors, theITSupportCenter, LLC's Customer Service score is rated right below NTT DATA.
| COMPANY | Customer Service Score | |
|---|---|---|
| IBM | 3.9/5 |
| NTT DATA | 3.6/5 |
| theITSupportCenter, LLC | 3.3/5 |
Unlock theITSupportCenter, LLC Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full theITSupportCenter, LLC Customer Service vs. Competitors data and gain insights into your customers today.
theITSupportCenter, LLC as an Employer
Consumer vs. Employees
theITSupportCenter, LLC scored a -20 for Net Promoter Score and a 82 for Employee Net Promoter Score. NPS gauges how likely a customer of theITSupportCenter, LLC would recommend the brand to a friend. ENPS measures how likely theITSupportCenter, LLC employees would recommend working at theITSupportCenter, LLC to a friend.
Net Promoter Score
-20
NPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
82
eNPS Score
| 88% | Promoters |
|---|---|
| 6% | Passive |
| 6% | Detractors |
