-9
NPS
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ThinkCERCA
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About ThinkCERCA's Brand
To ensure equitable access to 21st opportunities for all learners. Among its major competitors, ThinkCERCA is ranked in 3rd place for NPS while Newsela is 1st, and ELB Learning is 2nd. Overall, ThinkCERCA has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
59%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
ThinkCERCA Ranking
- #3 / 4 of its competitors
ThinkCERCA NPS
ThinkCERCA's Net Promoter Score (NPS) is a -9 with 37% Promoters, 17% Passives, and 46% Detractors. Net Promoter Score tracks whether ThinkCERCA's customers would recommend using the product based on a scale of -100 to 100.
ThinkCERCA Overall NPS
| 37% | Promoters |
|---|---|
| 17% | Passives |
| 46% | Detractors |
ThinkCERCA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -30 | Sep 2022 | -30 |
Oct 2022 -36 | Oct 2022 | -36 |
Dec 2022 -25 | Dec 2022 | -25 |
Jan 2023 -8 | Jan 2023 | -8 |
Apr 2023 -7 | Apr 2023 | -7 |
May 2023 0 | May 2023 | 0 |
Aug 2023 -6 | Aug 2023 | -6 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 -6 | Nov 2023 | -6 |
Mar 2024 -10 | Mar 2024 | -10 |
Apr 2024 -8 | Apr 2024 | -8 |
Sep 2024 -9 | Sep 2024 | -9 |
How Other Brands Compare
ThinkCERCA is ranked third for NPS among its competitors. Newsela and ELB Learning come in first and second, with Curriculet coming in at #4.
ThinkCERCA |  Newsela |  ELB Learning |  Curriculet | |
| Global Ranking | #- | #777 | #- | #- |
| NPS | -9 | 55 | 0 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $200.00M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ThinkCERCA NPS by Gender
ThinkCERCA's NPS was rated -51 by Female customers on Comparably.
Female
-51
ThinkCERCA's NPS was rated -51 by Female customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Male
N/A
ThinkCERCA's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
ThinkCERCA NPS by Age
ThinkCERCA's NPS was rated -80 points by customers ages 18-25 on Comparably.
ThinkCERCA NPS vs. Competitors
Compared to its competitors, ThinkCERCA's NPS is rated right below digitalundivided.
| COMPANY | NPS Score | |
|---|---|---|
| Newsela | 55 |
| ELB Learning | 0 |
 | MasteryConnect | N/A |
 | digitalundivided | N/A |
| ThinkCERCA | -9 |
ThinkCERCA Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of ThinkCERCA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ThinkCERCA Customer Loyalty Score by Gender
ThinkCERCA's Customer Loyalty score was rated 55 by Female customers on Comparably.
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Female
55%
Yes
Male
N/A
Yes
ThinkCERCA Customer Loyalty Score by Age
ThinkCERCA's Customer Loyalty score was rated 82% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
ThinkCERCA Customer Loyalty vs. Competitors
Compared to its competitors, ThinkCERCA's Customer Loyalty score is rated right above ELB Learning, and is preceded by Newsela.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Newsela | 88% |
| ThinkCERCA | 59% |
| ELB Learning | 10% |
| MasteryConnect | N/A |
| digitalundivided | N/A |
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ThinkCERCA Product Quality
2.8/5
ThinkCERCA has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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ThinkCERCA Product Information
ThinkCERCA’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.thinkcerca.com
- Company Size
- 11-50 Employees
Industry
Tech
Education
SaaS
Quick Insights into ThinkCERCA Product Quality
ThinkCERCA's Product Quality score was rated highest by Female customers.
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Ranked ThinkCERCA Product Quality the Highest
ThinkCERCA Product Quality Score by Gender
ThinkCERCA's Product Quality score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ThinkCERCA.
Female
2.5/5
Male
N/A
ThinkCERCA Product Quality Score by Age
ThinkCERCA's Product Quality score was rated 2.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ThinkCERCA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
ThinkCERCA Product Quality vs. Competitors
Compared to its competitors, ThinkCERCA's Product Quality score is rated right above ELB Learning, and is preceded by Newsela.
| COMPANY | Product Quality Score | |
|---|---|---|
| Newsela | 4.4/5 |
| ThinkCERCA | 2.8/5 |
| ELB Learning | 2.5/5 |
| MasteryConnect | N/A |
| digitalundivided | N/A |
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ThinkCERCA Pricing
ThinkCERCA ROI & Value For Money
2.8/5
ThinkCERCA has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into ThinkCERCA ROI
ThinkCERCA's ROI score was rated highest by customers ages 18-25.
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Ranked ThinkCERCA ROI the Highest
ThinkCERCA ROI Score by Gender
ThinkCERCA's ROI score was rated 2 by Female customers on Comparably.
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Female
2/5
Male
N/A
ThinkCERCA ROI Score by Age
ThinkCERCA's ROI score was rated 2.1 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
ThinkCERCA Pricing vs. Competitors
Compared to its competitors, ThinkCERCA's ROI score is rated right above MasteryConnect, and is preceded by ELB Learning.
| COMPANY | Pricing Score | |
|---|---|---|
| Newsela | 3.9/5 |
| ELB Learning | 3.5/5 |
| ThinkCERCA | 2.8/5 |
| MasteryConnect | N/A |
| digitalundivided | N/A |
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ThinkCERCA Customer Satisfaction (CSAT)
ThinkCERCA Customer Satisfaction (CSAT) Score
44 / 100
ThinkCERCA has an overall Customer Satisfaction score of 44 rated by its users and customers.
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Very Satisfied
16%
Satisfied
28%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
22%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ThinkCERCA Customer Satisfaction
ThinkCERCA's Customer Satisfaction score was rated highest by Female customers.
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Ranked ThinkCERCA Customer Satisfaction the Highest
ThinkCERCA Customer Satisfaction Score by Gender
ThinkCERCA's Customer Satisfaction score was rated 50 by Female customers on Comparably.
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50 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
ThinkCERCA Customer Satisfaction vs. Competitors
Compared to its competitors, ThinkCERCA's Customer Satisfaction score is rated right above Newsela, and is preceded by ELB Learning.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ELB Learning | 100% |
| ThinkCERCA | 44% |
| Newsela | 0% |
| MasteryConnect | 0% |
| digitalundivided | 0% |
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ThinkCERCA Customer Service
2.9/5
ThinkCERCA has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About ThinkCERCA's Customer Service
Address
222 W. Merchandise Mart, 1212, Chicago, IL
Website
http://www.thinkcerca.com
Phone Number
(224)412-3722
Quick Insights into ThinkCERCA Customer Service
ThinkCERCA's Customer Service score was rated highest by Female customers.
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Ranked ThinkCERCA Customer Service the Highest
ThinkCERCA Customer Service Score by Gender
ThinkCERCA's Customer Service score was rated 2.6 by Female customers on Comparably.
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Female
2.6/5
Male
N/A
ThinkCERCA Customer Service Score by Age
ThinkCERCA's Customer Service score was rated 2.4 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
ThinkCERCA Customer Service vs. Competitors
Compared to its competitors, ThinkCERCA's Customer Service score is rated right above ELB Learning, and is preceded by Newsela.
| COMPANY | Customer Service Score | |
|---|---|---|
| Newsela | 4.1/5 |
| ThinkCERCA | 2.9/5 |
| ELB Learning | 2/5 |
| MasteryConnect | N/A |
| digitalundivided | N/A |
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ThinkCERCA as an Employer
3.0/5
ThinkCERCA has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ThinkCERCA scored a -9 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of ThinkCERCA would recommend the brand to a friend. ENPS measures how likely ThinkCERCA employees would recommend working at ThinkCERCA to a friend.
Net Promoter Score
-9
NPS Score
| 37% | Promoters |
|---|---|
| 17% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 38% | Promoters |
|---|---|
| 0% | Passive |
| 62% | Detractors |
