0
NPS
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ELB Learning
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About ELB Learning's Brand
eLearning Brothers offers a one-stop-shop ranging from strategic consulting and custom learning development to content libraries and various tools for creating rockstar learning experiences. Its globally-used products include Lectora® for eLearning authoring, CenarioVR® for VR authoring, The Training Arcade® for gamification, a video coaching platform, three experiential learning management platforms, and the world's most extensive library of interactive eLearning assets and multimedia. eLearning Brothers helps everyone create learning that ROCKS! Among its major competitors, ELB Learning is ranked in 5th place for NPS while Articulate is 1st, and Docebo is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
2/5
Customer Service
ELB Learning Ranking
- #4 / 4 of its competitors
ELB Learning NPS
ELB Learning's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether ELB Learning's customers would recommend using the product based on a scale of -100 to 100.
ELB Learning Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
ELB Learning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
How Other Brands Compare
ELB Learning is ranked #4 for NPS among its competitors. Articulate and Docebo come in first and second, with Adobe coming in at third.
ELB Learning |  Adobe |  Articulate |  Docebo | |
| Global Ranking | #- | #66 | #- | #- |
| NPS | 0 | 24 | 80 | 32 |
| Valuation Updated every 24 hours for public companies | - | $228.04B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ELB Learning NPS vs. Competitors
Compared to its competitors, ELB Learning's NPS is rated right above SoloLearn, and is preceded by Modern Teacher.
| COMPANY | NPS Score | |
|---|---|---|
| Articulate | 80 |
| Docebo | 32 |
| Adobe | 24 |
 | Modern Teacher | 0 |
| ELB Learning | 0 |
 | SoloLearn | N/A |
 | Edunav | N/A |
 | eLearning Industry LLC | N/A |
| onkea | N/A |
ELB Learning Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ELB Learning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ELB Learning Customer Loyalty vs. Competitors
Compared to its competitors, ELB Learning's Customer Loyalty score is rated right above SoloLearn, and is preceded by Modern Teacher.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Articulate | 89% |
| Docebo | 84% |
| Adobe | 75% |
| Modern Teacher | 55% |
| ELB Learning | 10% |
| SoloLearn | N/A |
| Edunav | N/A |
| eLearning Industry LLC | N/A |
| onkea | N/A |
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ELB Learning Product Quality
2.5/5
ELB Learning has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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ELB Learning Product Information
ELB Learning’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Education
ELB Learning Product Quality vs. Competitors
Compared to its competitors, ELB Learning's Product Quality score is rated right above Modern Teacher, and is preceded by Docebo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Articulate | 4.5/5 |
| Adobe | 3.9/5 |
| Docebo | 3.9/5 |
| ELB Learning | 2.5/5 |
| Modern Teacher | 1.5/5 |
| SoloLearn | N/A |
| Edunav | N/A |
| eLearning Industry LLC | N/A |
| onkea | N/A |
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VS
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ELB Learning Pricing
ELB Learning ROI & Value For Money
3.5/5
ELB Learning has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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ELB Learning Pricing vs. Competitors
Compared to its competitors, ELB Learning's ROI score is rated right above Modern Teacher, and is preceded by Adobe.
| COMPANY | Pricing Score | |
|---|---|---|
| Articulate | 4.4/5 |
| Docebo | 4.1/5 |
| Adobe | 3.6/5 |
| ELB Learning | 3.5/5 |
| Modern Teacher | 2.2/5 |
| SoloLearn | N/A |
| Edunav | N/A |
| eLearning Industry LLC | N/A |
| onkea | N/A |
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ELB Learning Customer Satisfaction (CSAT)
ELB Learning Customer Satisfaction (CSAT) Score
100 / 100
ELB Learning has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ELB Learning Customer Satisfaction vs. Competitors
Compared to its competitors, ELB Learning's Customer Satisfaction score is rated right above Docebo, and is preceded by Articulate.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Articulate | 100% |
| ELB Learning | 100% |
| Docebo | 81% |
| Adobe | 57% |
| Modern Teacher | 0% |
| SoloLearn | 0% |
| Edunav | 0% |
| eLearning Industry LLC | 0% |
| onkea | 0% |
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ELB Learning Customer Service
2/5
ELB Learning has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About ELB Learning's Customer Service
Address
732 E. Utah Valley Drive, Suite 100, American Fork, UT 84003
Website
http://www.elearningbrothers.com
Phone Number
8017962767
ELB Learning's Social Links
ELB Learning Customer Service vs. Competitors
Compared to its competitors, ELB Learning's Customer Service score is rated right above SoloLearn, and is preceded by Modern Teacher.
| COMPANY | Customer Service Score | |
|---|---|---|
| Articulate | 4.4/5 |
| Docebo | 4.1/5 |
| Adobe | 3.6/5 |
| Modern Teacher | 2.2/5 |
| ELB Learning | 2/5 |
| SoloLearn | N/A |
| Edunav | N/A |
| eLearning Industry LLC | N/A |
| onkea | N/A |
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ELB Learning as an Employer
4.1/5
ELB Learning has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
ELB Learning scored a 0 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of ELB Learning would recommend the brand to a friend. ENPS measures how likely ELB Learning employees would recommend working at ELB Learning to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
