32
NPS
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Docebo
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About Docebo's Brand
Docebo is redefining the way enterprises leverage technology to create and manage content, deliver training, and understand the business impact of their learning experiences. With Docebo’s multi-product learning suite, enterprises around the world are equipped to tackle any learning challenge and create a true learning culture within their organization. Among its major competitors, Docebo is ranked in 2nd place for NPS while Management Concepts is 1st, and Workday is 3rd.
Brand at a Glance
84%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Docebo Ranking
- #2 / 4 of its competitors
Docebo NPS
Docebo's Net Promoter Score (NPS) is a 32 with 56% Promoters, 20% Passives, and 24% Detractors. Net Promoter Score tracks whether Docebo's customers would recommend using the product based on a scale of -100 to 100.
Docebo Overall NPS
| 56% | Promoters |
|---|---|
| 20% | Passives |
| 24% | Detractors |
Docebo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 26 | Sep 2022 | 26 |
Apr 2023 28 | Apr 2023 | 28 |
May 2023 30 | May 2023 | 30 |
Aug 2023 32 | Aug 2023 | 32 |
Nov 2023 31 | Nov 2023 | 31 |
Dec 2023 31 | Dec 2023 | 31 |
Mar 2024 29 | Mar 2024 | 29 |
May 2024 31 | May 2024 | 31 |
Jul 2024 30 | Jul 2024 | 30 |
Dec 2024 32 | Dec 2024 | 32 |
May 2025 32 | May 2025 | 32 |
Sep 2025 32 | Sep 2025 | 32 |
How Other Brands Compare
Docebo is ranked second for NPS among its competitors. Management Concepts and Workday come in first and third, with Cornerstone OnDemand coming in at #4.
Docebo |  Workday |  Cornerstone OnDemand |  Management Concepts | |
| Global Ranking | #- | #298 | #- | #- |
| NPS | 32 | 31 | 17 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $49.74B | $2.91B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Docebo NPS by Gender
Docebo's NPS was rated 40 by Male customers on Comparably.
Male
40
Docebo's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
Docebo's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Docebo NPS by Ethnicity
Docebo's NPS was rated 40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Docebo NPS by Usage
Docebo's NPS was rated the highest by customers who have used Docebo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 16 | Less than 1 Year | 16 |
1 to 2 Years 60 | 1 to 2 Years | 60 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Docebo NPS vs. Competitors
Compared to its competitors, Docebo's NPS is rated right above Workday, and is preceded by Management Concepts.
| COMPANY | NPS Score | |
|---|---|---|
| Management Concepts | 100 |
| Docebo | 32 |
| Workday | 31 |
| Cornerstone OnDemand | 17 |
 | SumTotal Systems | -65 |
Docebo Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Docebo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Docebo Customer Loyalty Score by Gender
Docebo's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Docebo Customer Loyalty Score by Ethnicity
Docebo's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Docebo.
100
out of 100
Caucasian
Docebo Customer Loyalty Score by Usage
Docebo's Customer Loyalty score was rated 100% by customers who have used Docebo's products/services for 2 to 5 Years.
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Docebo Customer Loyalty Score by Industry
Docebo's Customer Loyalty score was rated 100% by Tech industry customers.
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Docebo Customer Loyalty vs. Competitors
Compared to its competitors, Docebo's Customer Loyalty score is rated right above Workday, and is preceded by SumTotal Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Management Concepts | 100% |
| SumTotal Systems | 100% |
| Docebo | 84% |
| Workday | 80% |
| Cornerstone OnDemand | 74% |
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Docebo Product Quality
3.9/5
Docebo has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Docebo Product Information
Docebo serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. Docebo supports Web devices and offers products for small, medium, and large sized businesses.
Docebo’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Docebo's product the highest. Reviewers from the Consumer Services industry rated Docebo the lowest at 3.
- Website
- https://www.docebo.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Education
Enterprise
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Italian
Korean
Russian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Norwegian
Quick Insights into Docebo Product Quality
Docebo's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked Docebo Product Quality the Highest
Ranked Docebo Product Quality the Lowest
Docebo Product Quality Score by Gender
Docebo's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Docebo Product Quality Score by Ethnicity
Docebo's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Docebo Product Quality Score by Usage
Docebo's Product Quality score was rated the highest by customers who have used Docebo's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Docebo Product Quality Score by Industry
Docebo's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Docebo Product Quality vs. Competitors
Compared to its competitors, Docebo's Product Quality score is rated right above SumTotal Systems, and is preceded by Workday.
| COMPANY | Product Quality Score | |
|---|---|---|
| Management Concepts | 5/5 |
| Cornerstone OnDemand | 4/5 |
| Workday | 3.9/5 |
| Docebo | 3.9/5 |
| SumTotal Systems | 2.7/5 |
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Docebo Pricing
Docebo ROI & Value For Money
4.1/5
Docebo has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Docebo Pricing Plans
Docebo has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Tech industry think that they had the lowest ROI from Docebo.
Who Uses Docebo?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Docebo ROI
Docebo's ROI score was rated highest by Caucasian customers, and rated lowest by customers from the Tech industry.
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Ranked Docebo ROI the Highest
Ranked Docebo ROI the Lowest
Docebo ROI Score by Gender
Docebo's ROI score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Docebo ROI Score by Ethnicity
Docebo's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Docebo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Docebo ROI Score by Usage
Docebo's ROI score was rated 4.1 stars by customers who have used Docebo's products/services for 2 to 5 Years.
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Docebo ROI Score by Industry
Docebo's ROI score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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Docebo Pricing vs. Competitors
Compared to its competitors, Docebo's ROI score is rated right above Workday, and is preceded by Management Concepts.
| COMPANY | Pricing Score | |
|---|---|---|
| Management Concepts | 5/5 |
| Docebo | 4.1/5 |
| Workday | 3.8/5 |
| Cornerstone OnDemand | 3.6/5 |
| SumTotal Systems | 3/5 |
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Docebo Customer Satisfaction (CSAT)
Docebo Customer Satisfaction (CSAT) Score
82 / 100
Docebo has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Docebo Customer Satisfaction
Docebo's Customer Satisfaction score was rated highest by customers who have used Docebo's products/services for 2 to 5 Years.
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Ranked Docebo Customer Satisfaction the Highest
Docebo Customer Satisfaction Score by Gender
Docebo's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Docebo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Docebo's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Docebo.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Docebo Customer Satisfaction Score by Usage
Docebo's Customer Satisfaction score was rated 100 points by customers who have used Docebo's products/services for 2 to 5 Years.
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Docebo Customer Satisfaction Score by Industry
Docebo's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Docebo Customer Satisfaction vs. Competitors
Compared to its competitors, Docebo's Customer Satisfaction score is rated right above Workday, and is preceded by Management Concepts.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Management Concepts | 100% |
| Docebo | 81% |
| Workday | 72% |
| SumTotal Systems | 50% |
| Cornerstone OnDemand | 0% |
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Docebo Customer Service
4.1/5
Docebo has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Docebo's Customer Service
Address
366 Adelaide St W, Toronto M5V 1R7 Canada
Website
https://www.docebo.com
Docebo's Social Links
Quick Insights into Docebo Customer Service
Docebo's Customer Service score was rated highest by Caucasian customers.
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Ranked Docebo Customer Service the Highest
Docebo Customer Service Score by Gender
Docebo's Customer Service score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Docebo Customer Service Score by Ethnicity
Docebo's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Docebo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Docebo Customer Service Score by Usage
Docebo's Customer Service score was rated 4.1 stars by customers who have used Docebo's products/services for 2 to 5 Years.
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Docebo Customer Service Score by Industry
Docebo's Customer Service score was rated 4.3 stars by Tech industry customers.
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Docebo Customer Service vs. Competitors
Compared to its competitors, Docebo's Customer Service score is rated right above Workday, and is preceded by Management Concepts.
| COMPANY | Customer Service Score | |
|---|---|---|
| Management Concepts | 5/5 |
| Docebo | 4.1/5 |
| Workday | 3.9/5 |
| SumTotal Systems | 3.5/5 |
| Cornerstone OnDemand | 2.8/5 |
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Docebo as an Employer
4.6/5
Docebo has a 4.6/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Docebo scored a 32 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Docebo would recommend the brand to a friend. ENPS measures how likely Docebo employees would recommend working at Docebo to a friend.
Net Promoter Score
32
NPS Score
| 56% | Promoters |
|---|---|
| 20% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 51% | Promoters |
|---|---|
| 23% | Passive |
| 26% | Detractors |
