75
NPS
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TMS International
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About TMS International's Brand
Tube City IMS is the leading provider of on-site, industrial steel mill services for steelmakers around the world. Among its major competitors, TMS International is ranked in 2nd place for NPS while Anglo American is 1st, and ArcelorMittal is 3rd.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
TMS International Ranking
- #2 / 4 of its competitors
TMS International NPS
TMS International's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether TMS International's customers would recommend using the product based on a scale of -100 to 100.
TMS International Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
TMS International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Mar 2024 75 | Mar 2024 | 75 |
How Other Brands Compare
TMS International is ranked second for NPS among its competitors. Anglo American and ArcelorMittal come in first and third, with United States Steel coming in at #4.
TMS International |  ArcelorMittal |  Anglo American |  United States Steel | |
| Global Ranking | #- | #792 | #- | #- |
| NPS | 75 | 28 | 100 | 0 |
| Valuation Updated every 24 hours for public companies | - | $32.37B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TMS International NPS vs. Competitors
Compared to its competitors, TMS International's NPS is rated right above ArcelorMittal, and is preceded by Anglo American.
| COMPANY | NPS Score | |
|---|---|---|
| Anglo American | 100 |
| TMS International | 75 |
| ArcelorMittal | 28 |
| United States Steel | 0 |
TMS International Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of TMS International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TMS International Customer Loyalty vs. Competitors
Compared to its competitors, TMS International's Customer Loyalty score is rated right above United States Steel, and is preceded by ArcelorMittal.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Anglo American | 100% |
| ArcelorMittal | 86% |
| TMS International | 83% |
| United States Steel | 83% |
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TMS International Product Quality
4.1/5
TMS International has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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TMS International Product Information
TMS International’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Manufacturing
TMS International Product Quality vs. Competitors
Compared to its competitors, TMS International's Product Quality score is rated right above ArcelorMittal, and is preceded by Anglo American.
| COMPANY | Product Quality Score | |
|---|---|---|
| Anglo American | 4.5/5 |
| TMS International | 4.1/5 |
| ArcelorMittal | 3.9/5 |
| United States Steel | 3.5/5 |
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TMS International Pricing
TMS International ROI & Value For Money
4.1/5
TMS International has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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TMS International Pricing vs. Competitors
Compared to its competitors, TMS International's ROI score is rated right above Anglo American.
| COMPANY | Pricing Score | |
|---|---|---|
| TMS International | 4.1/5 |
| Anglo American | 4/5 |
| ArcelorMittal | 3.9/5 |
| United States Steel | 3.2/5 |
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TMS International Customer Satisfaction (CSAT)
TMS International Customer Satisfaction (CSAT) Score
100 / 100
TMS International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TMS International Customer Satisfaction vs. Competitors
Compared to its competitors, TMS International's Customer Satisfaction score is rated right above ArcelorMittal, and is preceded by Anglo American.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Anglo American | 100% |
| TMS International | 100% |
| ArcelorMittal | 72% |
| United States Steel | 34% |
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TMS International Customer Service
4.1/5
TMS International has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About TMS International's Customer Service
Address
12 Monongahela Ave., Glassport, PA
Website
http://www.tmsinternationalcorp.com/
TMS International Customer Service vs. Competitors
Compared to its competitors, TMS International's Customer Service score is rated right above Anglo American, and is preceded by ArcelorMittal.
| COMPANY | Customer Service Score | |
|---|---|---|
| ArcelorMittal | 4.3/5 |
| TMS International | 4.1/5 |
| Anglo American | 4/5 |
| United States Steel | 3/5 |
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TMS International as an Employer
2.5/5
TMS International has a 2.5/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
TMS International scored a 75 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of TMS International would recommend the brand to a friend. ENPS measures how likely TMS International employees would recommend working at TMS International to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 28% | Promoters |
|---|---|
| 11% | Passive |
| 61% | Detractors |
