-36
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
TNT
Marketing or Exec? Claim Your Free Account
About TNT's Brand
TNT provides a wide range of transportation and express courier delivery services to businesses. Among its major competitors, TNT is ranked in 5th place for NPS while DHL is 1st, and FedEx is 2nd.
Brand at a Glance
70%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
TNT Ranking
- #4 / 4 of its competitors
TNT NPS
TNT's Net Promoter Score (NPS) is a -36 with 27% Promoters, 10% Passives, and 63% Detractors. Net Promoter Score tracks whether TNT's customers would recommend using the product based on a scale of -100 to 100.
TNT Overall NPS
| 27% | Promoters |
|---|---|
| 10% | Passives |
| 63% | Detractors |
TNT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -44 | Jun 2022 | -44 |
Sep 2022 -41 | Sep 2022 | -41 |
Oct 2022 -40 | Oct 2022 | -40 |
Nov 2022 -41 | Nov 2022 | -41 |
Dec 2022 -36 | Dec 2022 | -36 |
Jun 2023 -35 | Jun 2023 | -35 |
Sep 2023 -38 | Sep 2023 | -38 |
Oct 2023 -38 | Oct 2023 | -38 |
Feb 2024 -38 | Feb 2024 | -38 |
Mar 2024 -37 | Mar 2024 | -37 |
Feb 2025 -35 | Feb 2025 | -35 |
May 2025 -35 | May 2025 | -35 |
How Other Brands Compare
TNT is ranked #4 for NPS among its competitors. FedEx and Toll Holdings come in first and second, with Poste Italiane coming in at third.
TNT |  FedEx |  Toll Holdings |  Poste Italiane | |
| Global Ranking | #- | #95 | #- | #- |
| NPS | -36 | 19 | -26 | -34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $57.73B | $7.26B | $37.71M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TNT NPS by Gender
Male customers rated TNT's NPS 1 points higher than Female customers.
Male
-39
TNT's NPS was rated -39 by Male customers on Comparably.
24%
Promoters
13%
Passives
63%
Detractors
Female
-40
TNT's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
TNT NPS by Ethnicity
TNT's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other -25 | Other | -25 |
TNT NPS by Age
TNT's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
TNT NPS by Usage
TNT's NPS was rated the highest by customers who have used TNT's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
Over 10 Years -34 | Over 10 Years | -34 |
TNT NPS vs. Competitors
Compared to its competitors, TNT's NPS is rated right below Poste Italiane.
| COMPANY | NPS Score | |
|---|---|---|
 | DHL | 34 |
| FedEx | 19 |
| Toll Holdings | -26 |
| Poste Italiane | -34 |
| TNT | -36 |
TNT Customer Reviews
Out of the 3 TNT customer reviews 0 were positive and 3 were constructive. TNT customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
TNT Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of TNT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TNT Customer Loyalty Score by Gender
Female customers rated TNT's Customer Loyalty score 16% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TNT.
Male
66%
Yes
Female
82%
Yes
TNT Customer Loyalty Score by Ethnicity
TNT's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TNT.
44
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
78
out of 100
Other
TNT Customer Loyalty Score by Age
TNT's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TNT.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
41-45 78% | 41-45 | 78% |
46-50 78% | 46-50 | 78% |
TNT Customer Loyalty Score by Usage
TNT's Customer Loyalty score was rated the highest by customers who have used TNT's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TNT Customer Loyalty Score by Industry
TNT's Customer Loyalty score was rated 100% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TNT Customer Loyalty vs. Competitors
Compared to its competitors, TNT's Customer Loyalty score is rated right below FedEx.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Poste Italiane | 100% |
| Toll Holdings | 87% |
| DHL | 77% |
| FedEx | 74% |
| TNT | 70% |
Unlock TNT Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TNT Customer Loyalty vs. Competitors data and gain insights into your customers today.
TNT Product Quality
2.7/5
TNT has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock TNT's overall Product Quality score rated by its users and customers.
TNT Product Information
TNT’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated TNT's product the highest.
- Website
- http://tnt.com/
- Company Size
- 10,000+ Employees
Industry
Transportation and Warehousing
Quick Insights into TNT Product Quality
TNT's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used TNT's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked TNT's Product Quality.
Ranked TNT Product Quality the Highest
Ranked TNT Product Quality the Lowest
TNT Product Quality Score by Gender
Male customers rated TNT's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TNT.
Male
2.4/5
Female
2.3/5
TNT Product Quality Score by Ethnicity
TNT's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TNT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Other 1.6 | Other | 1.6 |
TNT Product Quality Score by Age
TNT's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TNT.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.6 | 46-50 | 1.6 |
TNT Product Quality Score by Usage
TNT's Product Quality score was rated the highest by customers who have used TNT's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TNT Product Quality Score by Industry
TNT's Product Quality score was rated 5 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
TNT Product Quality vs. Competitors
Compared to its competitors, TNT's Product Quality score is rated right below Toll Holdings.
| COMPANY | Product Quality Score | |
|---|---|---|
| DHL | 3.9/5 |
| Poste Italiane | 3.7/5 |
| FedEx | 3.6/5 |
| Toll Holdings | 2.8/5 |
| TNT | 2.7/5 |
Unlock TNT Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TNT Product Quality vs. Competitors data and gain insights into your customers today.
TNT Pricing
TNT ROI & Value For Money
2.5/5
TNT has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TNT's overall ROI score rated by its users and customers.
TNT Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into TNT ROI
TNT's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used TNT's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked TNT's ROI score.
Ranked TNT ROI the Highest
Ranked TNT ROI the Lowest
TNT ROI Score by Gender
Male customers rated TNT's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TNT.
Male
2.1/5
Female
1.7/5
TNT ROI Score by Ethnicity
TNT's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TNT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 1.5 | Other | 1.5 |
TNT ROI Score by Age
TNT's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TNT.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.7 | 46-50 | 1.7 |
TNT ROI Score by Usage
TNT's ROI score was rated the highest by customers who have used TNT's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TNT ROI Score by Industry
TNT's ROI score was rated 3.8 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
TNT Pricing vs. Competitors
Compared to its competitors, TNT's ROI score is rated right above Toll Holdings, and is preceded by Poste Italiane.
| COMPANY | Pricing Score | |
|---|---|---|
| DHL | 3.8/5 |
| FedEx | 3.4/5 |
| Poste Italiane | 3.2/5 |
| TNT | 2.5/5 |
| Toll Holdings | 2.2/5 |
Unlock TNT ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TNT ROI vs. Competitors data and gain insights into your customers today.
TNT Customer Satisfaction (CSAT)
TNT Customer Satisfaction (CSAT) Score
38 / 100
TNT has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
24%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
10%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TNT Customer Satisfaction
TNT's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked TNT's Customer Satisfaction.
Ranked TNT Customer Satisfaction the Highest
Ranked TNT Customer Satisfaction the Lowest
TNT Customer Satisfaction Score by Gender
Female customers rated TNT's Customer Satisfaction score 10 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TNT.
30 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
40 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
TNT Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TNT's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TNT.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
TNT's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TNT.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Asian or Pacific Islander
TNT's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TNT.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
TNT's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TNT.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
TNT Customer Satisfaction Score by Age
TNT's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of TNT.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 41-45 | 0% |
TNT Customer Satisfaction Score by Usage
TNT's Customer Satisfaction score was rated the highest by customers who have used TNT's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
TNT Customer Satisfaction Score by Industry
TNT's Customer Satisfaction score was rated 100 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "TNT Customer Satisfaction Score by Industry",
"text": "TNT's Customer Satisfaction score was rated 100 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "TNT's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}TNT Customer Satisfaction vs. Competitors
Compared to its competitors, TNT's Customer Satisfaction score is rated right above Toll Holdings, and is preceded by FedEx.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DHL | 79% |
| Poste Italiane | 67% |
| FedEx | 65% |
| TNT | 38% |
| Toll Holdings | 29% |
Unlock TNT Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TNT Customer Satisfaction vs. Competitors data and gain insights into your customers today.
TNT Customer Service
2.6/5
TNT has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock TNT's overall Customer Service score rated by its users and customers.
About TNT's Customer Service
Address
Amsterdam, MO
Website
http://tnt.com/
Quick Insights into TNT Customer Service
TNT's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used TNT's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked TNT's Customer Service score.
Ranked TNT Customer Service the Highest
Ranked TNT Customer Service the Lowest
TNT Customer Service Score by Gender
Female customers rated TNT's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TNT.
Male
2.1/5
Female
2.4/5
TNT Customer Service Score by Ethnicity
TNT's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TNT.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 1.5 | Other | 1.5 |
TNT Customer Service Score by Age
TNT's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TNT.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.6 | 46-50 | 1.6 |
TNT Customer Service Score by Usage
TNT's Customer Service score was rated the highest by customers who have used TNT's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
TNT Customer Service Score by Industry
TNT's Customer Service score was rated 4 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
TNT Customer Service vs. Competitors
Compared to its competitors, TNT's Customer Service score is rated right above Toll Holdings, and is preceded by Poste Italiane.
| COMPANY | Customer Service Score | |
|---|---|---|
| DHL | 3.9/5 |
| FedEx | 3.5/5 |
| Poste Italiane | 3.5/5 |
| TNT | 2.6/5 |
| Toll Holdings | 2.5/5 |
Unlock TNT Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TNT Customer Service vs. Competitors data and gain insights into your customers today.
TNT as an Employer
4.1/5
TNT has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
TNT scored a -36 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of TNT would recommend the brand to a friend. ENPS measures how likely TNT employees would recommend working at TNT to a friend.
Net Promoter Score
-36
NPS Score
| 27% | Promoters |
|---|---|
| 10% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 42% | Promoters |
|---|---|
| 21% | Passive |
| 37% | Detractors |
