55
NPS
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Top Echelon
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About Top Echelon's Brand
Top Echelon products and services include: recruitment and staffing websites; recruitment software, and Split Placement Network. Among its major competitors, Top Echelon is ranked in 1st place for NPS while iCIMS is 2nd, and Bullhorn is 3rd.
Brand at a Glance
4.3/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Top Echelon Ranking
- #1 / 3 of its competitors
Top Echelon NPS
Top Echelon's Net Promoter Score (NPS) is a 55 with 71% Promoters, 13% Passives, and 16% Detractors. Net Promoter Score tracks whether Top Echelon's customers would recommend using the product based on a scale of -100 to 100.
Top Echelon Overall NPS
| 71% | Promoters |
|---|---|
| 13% | Passives |
| 16% | Detractors |
Top Echelon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 53 | Aug 2020 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Top Echelon NPS by Usage
Top Echelon's NPS was rated the highest by customers who have used Top Echelon's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
Top Echelon NPS vs. Competitors
Compared to its competitors, Top Echelon's NPS is rated right above iCIMS.
| COMPANY | NPS Score | |
|---|---|---|
| Top Echelon | 55 |
 | iCIMS | 26 |
 | Bullhorn | 16 |
Top Echelon Product Quality
4.3/5
Top Echelon has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Top Echelon Product Information
Top Echelon serves markets in the United States and Canada. Top Echelon supports Web devices and offers products for small and medium sized businesses.
Top Echelon’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.topechelon.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
SaaS
Social
Languages Supported
English
Product Type
Recruitment Software
Recruiting Agency Software
Top Echelon Product Quality vs. Competitors
Compared to its competitors, Top Echelon's Product Quality score is rated right above iCIMS.
| COMPANY | Product Quality Score | |
|---|---|---|
| Top Echelon | 4.3/5 |
| iCIMS | 3.8/5 |
| Bullhorn | 3.7/5 |
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Top Echelon Pricing
Top Echelon ROI & Value For Money
4.4/5
Top Echelon has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Top Echelon Pricing Plans
Top Echelon has a pricing structure that accommodates small and medium businesses. Starting from $59.50/month, Top Echelon uses a subscription model and offers the following: $59.50/user per month for annual billing, or $70/month per user for monthly billing. and Free training and free support..
Who Uses Top Echelon?
Small Businesses
Medium Businesses
Top Echelon Pricing vs. Competitors
Compared to its competitors, Top Echelon's ROI score is rated right above iCIMS.
| COMPANY | Pricing Score | |
|---|---|---|
| Top Echelon | 4.4/5 |
| iCIMS | 3.7/5 |
| Bullhorn | 3.5/5 |
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Top Echelon Customer Service
5/5
Top Echelon has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Top Echelon's Customer Service
Address
4883 Dressler Rd., Canton, OH
Website
https://www.topechelon.com
Top Echelon Customer Service vs. Competitors
Compared to its competitors, Top Echelon's Customer Service score is rated right above iCIMS.
| COMPANY | Customer Service Score | |
|---|---|---|
| Top Echelon | 5/5 |
| iCIMS | 3.4/5 |
| Bullhorn | 3.4/5 |
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