-13
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Tophatter
Marketing or Exec? Claim Your Free Account
About Tophatter's Brand
The world's fastest, most entertaining marketplace for mobile shoppers Among its major competitors, Tophatter is ranked in 3rd place for NPS while Amazon is 1st, and eBay is 2nd. Overall, Tophatter has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $95.00M
Brand at a Glance
88%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
Tophatter Ranking
- #3 / 4 of its competitors
Tophatter NPS
Tophatter's Net Promoter Score (NPS) is a -13 with 40% Promoters, 7% Passives, and 53% Detractors. Net Promoter Score tracks whether Tophatter's customers would recommend using the product based on a scale of -100 to 100.
Tophatter Overall NPS
| 40% | Promoters |
|---|---|
| 7% | Passives |
| 53% | Detractors |
Tophatter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Sep 2020 -50 | Sep 2020 | -50 |
Oct 2020 -75 | Oct 2020 | -75 |
Jan 2021 -40 | Jan 2021 | -40 |
Feb 2021 -1 | Feb 2021 | -1 |
Mar 2021 13 | Mar 2021 | 13 |
May 2021 -10 | May 2021 | -10 |
Nov 2021 -18 | Nov 2021 | -18 |
Jun 2022 -25 | Jun 2022 | -25 |
Aug 2022 -32 | Aug 2022 | -32 |
Nov 2023 -13 | Nov 2023 | -13 |
How Other Brands Compare
Tophatter is ranked third for NPS among its competitors. Amazon and eBay come in first and second, with Groupon coming in at #4. Among those competitors, it is the lowest valued company behind Amazon.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tophatter NPS by Gender
Tophatter's NPS was rated -20 by Female customers on Comparably.
Female
-20
Tophatter's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Male
N/A
Tophatter's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Tophatter NPS by Usage
Tophatter's NPS was rated 40 points by customers who have used Tophatter's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 40 | 5 to 10 Years | 40 |
Tophatter Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Tophatter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tophatter Customer Loyalty Score by Gender
Tophatter's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tophatter.
Female
100%
Yes
Male
N/A
Yes
Tophatter Customer Loyalty Score by Usage
Tophatter's Customer Loyalty score was rated 100% by customers who have used Tophatter's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tophatter Customer Loyalty vs. Competitors
Compared to its competitors, Tophatter's Customer Loyalty score is rated right above eBay, and is preceded by Amazon.
Unlock Tophatter Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tophatter Customer Loyalty vs. Competitors data and gain insights into your customers today.
Tophatter Product Quality
3/5
Tophatter has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Tophatter's overall Product Quality score rated by its users and customers.
Tophatter Product Information
Tophatter’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://tophatter.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Tophatter Product Quality
Tophatter's Product Quality score was rated highest by customers who have used Tophatter's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Tophatter's Product Quality.
Ranked Tophatter Product Quality the Highest
Tophatter Product Quality Score by Gender
Tophatter's Product Quality score was rated 2.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tophatter.
Female
2.9/5
Male
N/A
Tophatter Product Quality Score by Usage
Tophatter's Product Quality score was rated 3.6 stars by customers who have used Tophatter's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Tophatter Product Quality vs. Competitors
Compared to its competitors, Tophatter's Product Quality score is rated right above Groupon, and is preceded by eBay.
Unlock Tophatter Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tophatter Product Quality vs. Competitors data and gain insights into your customers today.
Tophatter Pricing
Tophatter ROI & Value For Money
3/5
Tophatter has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Tophatter's overall ROI score rated by its users and customers.
Quick Insights into Tophatter ROI
Tophatter's ROI score was rated highest by customers who have used Tophatter's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Tophatter's ROI score.
Ranked Tophatter ROI the Highest
Tophatter ROI Score by Gender
Tophatter's ROI score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tophatter.
Female
2.7/5
Male
N/A
Tophatter ROI Score by Usage
Tophatter's ROI score was rated 4 stars by customers who have used Tophatter's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Tophatter Pricing vs. Competitors
Compared to its competitors, Tophatter's ROI score is rated right above Groupon, and is preceded by eBay.
Unlock Tophatter ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tophatter ROI vs. Competitors data and gain insights into your customers today.
Tophatter Customer Satisfaction (CSAT)
Tophatter Customer Satisfaction (CSAT) Score
33 / 100
Tophatter has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tophatter Customer Satisfaction vs. Competitors
Compared to its competitors, Tophatter's Customer Satisfaction score is rated right below Groupon.
Unlock Tophatter Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tophatter Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Tophatter Customer Service
2.8/5
Tophatter has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Tophatter's overall Customer Service score rated by its users and customers.
About Tophatter's Customer Service
Address
185 Berry Street, Suite 2400, San Francisco, CA 94107
Website
http://tophatter.com
Tophatter's Social Links
Quick Insights into Tophatter Customer Service
Tophatter's Customer Service score was rated highest by customers who have used Tophatter's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Tophatter's Customer Service score.
Ranked Tophatter Customer Service the Highest
Tophatter Customer Service Score by Gender
Tophatter's Customer Service score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tophatter.
Female
2.5/5
Male
N/A
Tophatter Customer Service Score by Usage
Tophatter's Customer Service score was rated 4.1 stars by customers who have used Tophatter's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Tophatter Customer Service vs. Competitors
Compared to its competitors, Tophatter's Customer Service score is rated right above Groupon, and is preceded by eBay.
Unlock Tophatter Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tophatter Customer Service vs. Competitors data and gain insights into your customers today.
Tophatter as an Employer
4.3/5
Tophatter has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tophatter scored a -13 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Tophatter would recommend the brand to a friend. ENPS measures how likely Tophatter employees would recommend working at Tophatter to a friend.
Net Promoter Score
-13
NPS Score
| 40% | Promoters |
|---|---|
| 7% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 54% | Promoters |
|---|---|
| 35% | Passive |
| 11% | Detractors |
