37
NPS
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TouchBistro
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About TouchBistro's Brand
TouchBistro is an iPad POS that helps thousands of restaurateurs across the world run better businesses and makes managing a restaurant easier. Among its major competitors, TouchBistro is ranked in 2nd place for NPS while Springboard Retail is 1st, and ShopKeep is 3rd.
Brand at a Glance
71%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.4/5
Customer Service
TouchBistro Ranking
- #2 / 4 of its competitors
TouchBistro NPS
TouchBistro's Net Promoter Score (NPS) is a 37 with 63% Promoters, 11% Passives, and 26% Detractors. Net Promoter Score tracks whether TouchBistro's customers would recommend using the product based on a scale of -100 to 100.
TouchBistro Overall NPS
| 63% | Promoters |
|---|---|
| 11% | Passives |
| 26% | Detractors |
TouchBistro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 47 | Jan 2023 | 47 |
Feb 2023 46 | Feb 2023 | 46 |
Mar 2023 44 | Mar 2023 | 44 |
Apr 2023 40 | Apr 2023 | 40 |
May 2023 37 | May 2023 | 37 |
Aug 2023 39 | Aug 2023 | 39 |
Sep 2023 39 | Sep 2023 | 39 |
Oct 2023 37 | Oct 2023 | 37 |
Jan 2024 39 | Jan 2024 | 39 |
Feb 2024 39 | Feb 2024 | 39 |
May 2024 38 | May 2024 | 38 |
Jan 2025 36 | Jan 2025 | 36 |
How Other Brands Compare
TouchBistro is ranked second for NPS among its competitors. Springboard Retail and ShopKeep come in first and third, with Toast coming in at #4.
TouchBistro |  Toast |  ShopKeep |  Springboard Retail | |
| Global Ranking | #- | #425 | #- | #- |
| NPS | 37 | 24 | 27 | 60 |
| Valuation Updated every 24 hours for public companies | - | $4.90B | $400.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TouchBistro NPS by Gender
Male customers rated TouchBistro's NPS 40 points higher than Female customers.
Male
0
TouchBistro's NPS was rated by Male customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors
Female
-40
TouchBistro's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
TouchBistro NPS by Ethnicity
TouchBistro's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
African American/Black 0 | African American/Black | 0 |
TouchBistro NPS by Age
TouchBistro's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
TouchBistro NPS by Usage
TouchBistro's NPS was rated the highest by customers who have used TouchBistro's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -13 | Less than 1 Year | -13 |
1 to 2 Years 54 | 1 to 2 Years | 54 |
2 to 5 Years 35 | 2 to 5 Years | 35 |
5 to 10 Years 39 | 5 to 10 Years | 39 |
TouchBistro NPS vs. Competitors
Compared to its competitors, TouchBistro's NPS is rated right above ShopKeep, and is preceded by Springboard Retail.
| COMPANY | NPS Score | |
|---|---|---|
| Springboard Retail | 60 |
| TouchBistro | 37 |
| ShopKeep | 27 |
| Toast | 24 |
 | Tally | N/A |
TouchBistro Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of TouchBistro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TouchBistro Customer Loyalty Score by Gender
Male customers rated TouchBistro's Customer Loyalty score 6% higher than Female customers.
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Male
70%
Yes
Female
64%
Yes
TouchBistro Customer Loyalty Score by Ethnicity
TouchBistro's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TouchBistro.
61
out of 100
Caucasian
100
out of 100
African American/Black
TouchBistro Customer Loyalty Score by Age
TouchBistro's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TouchBistro.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
41-45 78% | 41-45 | 78% |
TouchBistro Customer Loyalty Score by Usage
TouchBistro's Customer Loyalty score was rated the highest by customers who have used TouchBistro's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TouchBistro Customer Loyalty Score by Industry
TouchBistro's Customer Loyalty score was rated the highest by Restaurants industry customers, and the lowest by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TouchBistro Customer Loyalty vs. Competitors
Compared to its competitors, TouchBistro's Customer Loyalty score is rated right above Springboard Retail, and is preceded by Toast.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ShopKeep | 85% |
| Toast | 78% |
| TouchBistro | 71% |
| Springboard Retail | N/A |
| Tally | N/A |
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TouchBistro Product Quality
3.7/5
TouchBistro has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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TouchBistro Product Information
TouchBistro serves markets in the United States and Canada. TouchBistro supports iOS devices and offers products for small, medium, and large sized businesses.
TouchBistro’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated TouchBistro's product the highest. Reviewers from the Aerospace and Aviation industry rated TouchBistro the lowest at 3.
- Website
- http://www.touchbistro.com/
- Company Size
- 201-500 Employees
Industry
Food and Beverages
SaaS
Languages Supported
English
Product Type
Point of Sale (POS) Software
Restaurant Management Software
iPad POS Software
Restaurant POS Software
Bar POS Software
Quick Insights into TouchBistro Product Quality
TouchBistro's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 41-45.
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Ranked TouchBistro Product Quality the Highest
Ranked TouchBistro Product Quality the Lowest
TouchBistro Product Quality Score by Gender
Male customers rated TouchBistro's Product Quality score 1 stars higher than Female customers.
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Male
3.1/5
Female
2.1/5
TouchBistro Product Quality Score by Ethnicity
TouchBistro's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TouchBistro.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 4.3 | African American/Black | 4.3 |
TouchBistro Product Quality Score by Age
TouchBistro's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TouchBistro.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
41-45 1.5 | 41-45 | 1.5 |
TouchBistro Product Quality Score by Usage
TouchBistro's Product Quality score was rated the highest by customers who have used TouchBistro's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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TouchBistro Product Quality Score by Industry
TouchBistro's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Restaurants industry customers.
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TouchBistro Product Quality vs. Competitors
Compared to its competitors, TouchBistro's Product Quality score is rated right above ShopKeep, and is preceded by Toast.
| COMPANY | Product Quality Score | |
|---|---|---|
| Springboard Retail | 4.2/5 |
| Toast | 3.7/5 |
| TouchBistro | 3.7/5 |
| ShopKeep | 3.2/5 |
| Tally | N/A |
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TouchBistro Pricing
TouchBistro ROI & Value For Money
3.7/5
TouchBistro has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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TouchBistro Pricing Plans
TouchBistro has a pricing structure that accommodates small, medium, and large businesses. Starting from $69/month, TouchBistro uses a subscription model and offers the following: • Dual (2 User Licenses) - $129 per month, • Team (Upto 5 User Licenses) - $249 per month, and • Unlimited (Unlimited User Licenses) - $399 per month.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Sports & Entertainment industry. The users from the Hospitality industry think that they had the lowest ROI from TouchBistro.
Who Uses TouchBistro?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into TouchBistro ROI
TouchBistro's ROI score was rated highest by customers from the Sports & Entertainment industry, and rated lowest by customers who have used TouchBistro's products/services for 5 to 10 Years.
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Ranked TouchBistro ROI the Highest
Ranked TouchBistro ROI the Lowest
TouchBistro ROI Score by Gender
Male customers rated TouchBistro's ROI score 1.2 stars higher than Female customers.
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Male
3.1/5
Female
1.9/5
TouchBistro ROI Score by Ethnicity
TouchBistro's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TouchBistro.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 3 | African American/Black | 3 |
TouchBistro ROI Score by Age
TouchBistro's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TouchBistro.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
41-45 1.5 | 41-45 | 1.5 |
TouchBistro ROI Score by Usage
TouchBistro's ROI score was rated the highest by customers who have used TouchBistro's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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TouchBistro ROI Score by Industry
TouchBistro's ROI score was rated the highest by Sports & Entertainment industry customers, and the lowest by Hospitality industry customers.
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TouchBistro Pricing vs. Competitors
Compared to its competitors, TouchBistro's ROI score is rated right above Toast, and is preceded by Springboard Retail.
| COMPANY | Pricing Score | |
|---|---|---|
| Springboard Retail | 3.8/5 |
| TouchBistro | 3.7/5 |
| Toast | 3.7/5 |
| ShopKeep | 3.2/5 |
| Tally | N/A |
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TouchBistro Customer Satisfaction (CSAT)
TouchBistro Customer Satisfaction (CSAT) Score
53 / 100
TouchBistro has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
23%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
7%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TouchBistro Customer Satisfaction
TouchBistro's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers who have used TouchBistro's products/services for Less than 1 Year.
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Ranked TouchBistro Customer Satisfaction the Highest
Ranked TouchBistro Customer Satisfaction the Lowest
TouchBistro Customer Satisfaction Score by Gender
Male customers rated TouchBistro's Customer Satisfaction score 10 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
TouchBistro Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TouchBistro's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
CSAT according to African American/Black
TouchBistro's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
TouchBistro Customer Satisfaction Score by Age
TouchBistro's Customer Satisfaction score was rated 25 points by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 25% |
TouchBistro Customer Satisfaction Score by Usage
TouchBistro's Customer Satisfaction score was rated the highest by customers who have used TouchBistro's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
TouchBistro Customer Satisfaction Score by Industry
TouchBistro's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Restaurants industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "TouchBistro Customer Satisfaction Score by Industry",
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"label": "Aerospace and Aviation",
"groupId": 496,
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"scoreClassName": "max",
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},
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"label": "Hospitality",
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"scoreClassName": "",
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}TouchBistro Customer Satisfaction vs. Competitors
Compared to its competitors, TouchBistro's Customer Satisfaction score is rated right above Springboard Retail, and is preceded by Toast.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Toast | 68% |
| TouchBistro | 53% |
| Springboard Retail | 0% |
| ShopKeep | 0% |
| Tally | 0% |
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TouchBistro Customer Service
3.4/5
TouchBistro has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About TouchBistro's Customer Service
Address
477 Richmond St. W, 10th Floor, New York City, NY M5V 3E7 Canada
Website
http://www.touchbistro.com/
Phone Number
855.363.5252
TouchBistro's Social Links
Quick Insights into TouchBistro Customer Service
TouchBistro's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Hospitality industry.
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Ranked TouchBistro Customer Service the Highest
Ranked TouchBistro Customer Service the Lowest
TouchBistro Customer Service Score by Gender
Male customers rated TouchBistro's Customer Service score 1.6 stars higher than Female customers.
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Male
3.5/5
Female
1.9/5
TouchBistro Customer Service Score by Ethnicity
TouchBistro's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TouchBistro.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 4 | African American/Black | 4 |
TouchBistro Customer Service Score by Age
TouchBistro's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TouchBistro.
0
20
40
60
80
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
41-45 1.5 | 41-45 | 1.5 |
TouchBistro Customer Service Score by Usage
TouchBistro's Customer Service score was rated the highest by customers who have used TouchBistro's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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TouchBistro Customer Service Score by Industry
TouchBistro's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Hospitality industry customers.
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TouchBistro Customer Service vs. Competitors
Compared to its competitors, TouchBistro's Customer Service score is rated right above ShopKeep, and is preceded by Toast.
| COMPANY | Customer Service Score | |
|---|---|---|
| Springboard Retail | 5/5 |
| Toast | 3.6/5 |
| TouchBistro | 3.4/5 |
| ShopKeep | 1.6/5 |
| Tally | N/A |
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TouchBistro as an Employer
3.4/5
TouchBistro has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
TouchBistro scored a 37 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of TouchBistro would recommend the brand to a friend. ENPS measures how likely TouchBistro employees would recommend working at TouchBistro to a friend.
Net Promoter Score
37
NPS Score
| 63% | Promoters |
|---|---|
| 11% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 47% | Promoters |
|---|---|
| 28% | Passive |
| 25% | Detractors |
