Toys ""R"" Us NPS & Customer Reviews

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Toys ""R"" Us

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Toys ""R"" Us

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About Toys ""R"" Us' Brand

Toys "R" Us Inc. is a leading toy and baby products retailer, offering a wide range of products globally. Among its major competitors, Toys ""R"" Us is ranked in 4th place for NPS while Vente-Privee.om is 1st, and Amazon is 2nd.

Brand at a Glance

71%

Customer Loyalty

3.7/5

Product Quality

3.5/5

Pricing

3.6/5

Customer Service

Toys ""R"" Us Ranking

^#3 / 4 of its competitors

Toys ""R"" Us NPS

Toys ""R"" Us's Net Promoter Score (NPS) is a 14 with 46% Promoters, 22% Passives, and 32% Detractors. Net Promoter Score tracks whether Toys ""R"" Us's customers would recommend using the product based on a scale of -100 to 100.

Toys ""R"" Us Overall NPS

NPS

46%	Promoters
22%	Passives
32%	Detractors

Toys ""R"" Us NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2024 16	Nov 2024	16
Dec 2024 15	Dec 2024	15
Jan 2025 15	Jan 2025	15
Feb 2025 15	Feb 2025	15
Mar 2025 15	Mar 2025	15
Apr 2025 15	Apr 2025	15
May 2025 17	May 2025	17
Jul 2025 17	Jul 2025	17
Aug 2025 17	Aug 2025	17
Sep 2025 14	Sep 2025	14
Nov 2025 14	Nov 2025	14
Jan 2026 14	Jan 2026	14

How Other Brands Compare

Toys ""R"" Us is ranked third for NPS among its competitors. Amazon and Target come in first and second, with Walmart coming in at #4.

	Toys ""R"" Us	Target	Amazon	Walmart
Global Ranking	#-	#7	#9	#104
NPS	14	36	49	7
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$94.56B	$1.64T	$382.64B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Toys ""R"" Us NPS by Gender

Male customers rated Toys ""R"" Us's NPS 38 points higher than Female customers.

Male

Toys ""R"" Us's NPS was rated 31 by Male customers on Comparably.

55%

Promoters

21%

Passives

24%

Detractors

Female

-7

Toys ""R"" Us's NPS was rated -7 by Female customers on Comparably.

31%

Promoters

31%

Passives

38%

Detractors

Toys ""R"" Us NPS by Ethnicity

Toys ""R"" Us's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -6	Caucasian	-6
Hispanic or Latino 40	Hispanic or Latino	40
African American/Black 40	African American/Black	40
Asian or Pacific Islander 36	Asian or Pacific Islander	36
Native American -25	Native American	-25
Other 8	Other	8

Toys ""R"" Us NPS by Age

Toys ""R"" Us's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

52%

18%

30%

26-30

50%

31-35

40%

60%

36-40

33%

34%

33%

41-45

66%

17%

51-55

33%

34%

33%

Toys ""R"" Us NPS by Usage

Toys ""R"" Us's NPS was rated the highest by customers who have used Toys ""R"" Us's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years 15	1 to 2 Years	15
2 to 5 Years 36	2 to 5 Years	36
5 to 10 Years 22	5 to 10 Years	22
Over 10 Years -1	Over 10 Years	-1

Toys ""R"" Us NPS vs. Competitors

Compared to its competitors, Toys ""R"" Us's NPS is rated right above Walmart, and is preceded by Target.

COMPANY		NPS Score
	Vente-Privee.om	100
	Amazon	49
	Target	36
	Toys ""R"" Us	14
	Walmart	7
	Smyths Toys	3
	Seedling USA, Inc.	N/A
	GoldieBlox	-100

Toys ""R"" Us Customer Reviews

Out of the 12 Toys ""R"" Us customer reviews 8 were positive and 4 were constructive. Toys ""R"" Us customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Toys ""R"" Us Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of Toys ""R"" Us users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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71%

29%

Toys ""R"" Us Customer Loyalty Score by Gender

Male customers rated Toys ""R"" Us's Customer Loyalty score 1% higher than Female customers.

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Male

66%

Yes

Female

65%

Yes

Toys ""R"" Us Customer Loyalty Score by Ethnicity

Toys ""R"" Us's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Toys ""R"" Us Customer Loyalty Score by Age

Toys ""R"" Us's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 53%	18-25	53%
26-30 100%	26-30	100%
31-35 46%	31-35	46%
36-40 70%	36-40	70%
41-45 70%	41-45	70%
51-55 40%	51-55	40%

Toys ""R"" Us Customer Loyalty Score by Usage

Toys ""R"" Us's Customer Loyalty score was rated the highest by customers who have used Toys ""R"" Us's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	59%
1 to 2 Years	74%
2 to 5 Years	33%
5 to 10 Years	70%
Over 10 Years	68%

Toys ""R"" Us Customer Loyalty Score by Industry

Toys ""R"" Us's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech	67%
Accounting	51%
Architecture and Planning	78%
Arts and Entertainment	74%
Business and Consumer Services	28%
Business Supplies and Equipment	70%
Education	70%
Healthcare, Hospitals and Medicine	100%

Toys ""R"" Us Customer Loyalty vs. Competitors

Compared to its competitors, Toys ""R"" Us's Customer Loyalty score is rated right above GoldieBlox, and is preceded by Walmart.

COMPANY		Customer Loyalty Score
	Vente-Privee.om	100%
	Amazon	89%
	Target	82%
	Smyths Toys	77%
	Walmart	76%
	Toys ""R"" Us	71%
	GoldieBlox	N/A
	Seedling USA, Inc.	N/A

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Toys ""R"" Us Product Quality

3.7/5

Toys ""R"" Us has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Toys ""R"" Us Product Information

Toys ""R"" Us’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Toys ""R"" Us's product the highest. Reviewers from the Education industry rated Toys ""R"" Us the lowest at 2.3.

Website: http://www.toysrusinc.com/

Company Size: 10,000+ Employees

Industry

Tech

Ecommerce and Marketplaces

Marketplaces

Quick Insights into Toys ""R"" Us Product Quality

Toys ""R"" Us's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Education industry.

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Ranked Toys ""R"" Us Product Quality the Highest

Healthcare, Hospitals and Medicine	5
1 to 2 Years	4.3
26-30	4.2

Ranked Toys ""R"" Us Product Quality the Lowest

36-40	3.1
Native American	3
Education	2.3

Toys ""R"" Us Product Quality Score by Gender

Male customers rated Toys ""R"" Us's Product Quality score 0.2 stars higher than Female customers.

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Male

3.6/5

Female

3.4/5

Toys ""R"" Us Product Quality Score by Ethnicity

Toys ""R"" Us's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Native American 3	Native American	3
Other 3.4	Other	3.4

Toys ""R"" Us Product Quality Score by Age

Toys ""R"" Us's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 4.2	26-30	4.2
31-35 3.1	31-35	3.1
36-40 3.1	36-40	3.1
41-45 3.3	41-45	3.3
51-55 3.8	51-55	3.8

Toys ""R"" Us Product Quality Score by Usage

Toys ""R"" Us's Product Quality score was rated the highest by customers who have used Toys ""R"" Us's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	4.3
2 to 5 Years	3.7
5 to 10 Years	3.7
Over 10 Years	3.2

Toys ""R"" Us Product Quality Score by Industry

Toys ""R"" Us's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.

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Tech	3.5
Accounting	3
Architecture and Planning	4.7
Arts and Entertainment	4.5
Business and Consumer Services	3.2
Business Supplies and Equipment	3.8
Education	2.3
Healthcare, Hospitals and Medicine	5

Toys ""R"" Us Product Quality vs. Competitors

Compared to its competitors, Toys ""R"" Us's Product Quality score is rated right above Walmart, and is preceded by Smyths Toys.

COMPANY		Product Quality Score
	Vente-Privee.om	5/5
	Amazon	4.2/5
	Target	4.1/5
	Smyths Toys	3.9/5
	Toys ""R"" Us	3.7/5
	Walmart	3.5/5
	GoldieBlox	N/A
	Seedling USA, Inc.	N/A

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Toys ""R"" Us Pricing

Toys ""R"" Us ROI & Value For Money

3.5/5

Toys ""R"" Us has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Toys ""R"" Us Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Accounting industry think that they had the lowest ROI from Toys ""R"" Us.

Quick Insights into Toys ""R"" Us ROI

Toys ""R"" Us's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by Native American customers.

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Ranked Toys ""R"" Us ROI the Highest

Architecture and Planning	4.4
Asian or Pacific Islander	4.1
26-30	4

Ranked Toys ""R"" Us ROI the Lowest

31-35	2.9
Accounting	2.6
Native American	2.6

Toys ""R"" Us ROI Score by Gender

Toys ""R"" Us's ROI score was rated 3.4 by both Female and Male customers on Comparably.

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Male

3.4/5

Female

3.4/5

Toys ""R"" Us ROI Score by Ethnicity

Toys ""R"" Us's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 3.4	Caucasian	3.4
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Native American 2.6	Native American	2.6
Other 3.6	Other	3.6

Toys ""R"" Us ROI Score by Age

Toys ""R"" Us's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 3.7	18-25	3.7
26-30 4	26-30	4
31-35 2.9	31-35	2.9
36-40 3	36-40	3
41-45 3.4	41-45	3.4
51-55 3.8	51-55	3.8

Toys ""R"" Us ROI Score by Usage

Toys ""R"" Us's ROI score was rated the highest by customers who have used Toys ""R"" Us's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.6
2 to 5 Years	3.5
5 to 10 Years	3.7
Over 10 Years	3.3

Toys ""R"" Us ROI Score by Industry

Toys ""R"" Us's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.

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Tech	3.5
Accounting	2.6
Architecture and Planning	4.4
Arts and Entertainment	4.1
Business and Consumer Services	3.8
Business Supplies and Equipment	3.8
Education	2.8
Healthcare, Hospitals and Medicine	4.3

Toys ""R"" Us Pricing vs. Competitors

Compared to its competitors, Toys ""R"" Us's ROI score is rated right above Vente-Privee.om, and is preceded by Smyths Toys.

COMPANY		Pricing Score
	Amazon	4.1/5
	Target	3.9/5
	Smyths Toys	3.6/5
	Toys ""R"" Us	3.5/5
	Vente-Privee.om	3.5/5
	Walmart	3.5/5
	GoldieBlox	N/A
	Seedling USA, Inc.	N/A

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Toys ""R"" Us Customer Satisfaction (CSAT)

Toys ""R"" Us Customer Satisfaction (CSAT) Score

72 / 100

Toys ""R"" Us has an overall Customer Satisfaction score of 72 rated by its users and customers.

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Very Satisfied	42%
Satisfied	30%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	4%
Very Dissatisfied	8%

Very Satisfied

42%

Satisfied

30%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Toys ""R"" Us Customer Satisfaction

Toys ""R"" Us's Customer Satisfaction score was rated highest by customers from the Architecture and Planning industry, and rated lowest by Native American customers.

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Ranked Toys ""R"" Us Customer Satisfaction the Highest

Architecture and Planning	100%
African American/Black	80%
1 to 2 Years	75%

Ranked Toys ""R"" Us Customer Satisfaction the Lowest

Accounting	50%
31-35	40%
Native American	33%

Toys ""R"" Us Customer Satisfaction Score by Gender

Male customers rated Toys ""R"" Us's Customer Satisfaction score 14 points higher than Female customers.

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68 / 100

Male

	Very Satisfied	41%
	Satisfied	27%
	Neither Satisfied nor Dissatisfied	18%
	Dissatisfied	5%
	Very Dissatisfied	9%

54 / 100

Female

	Very Satisfied	38%
	Satisfied	16%
	Neither Satisfied nor Dissatisfied	33%
	Dissatisfied	0%
	Very Dissatisfied	13%

Toys ""R"" Us Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Toys ""R"" Us' Customer Satisfaction (CSAT) score was rated 59% according to Caucasian users and customers.

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59 / 100

Very Satisfied	41%
Satisfied	18%
Neither Satisfied nor Dissatisfied	24%
Dissatisfied	5%
Very Dissatisfied	12%

Very Satisfied

41%

Satisfied

18%

Neither Satisfied nor Dissatisfied

24%

Dissatisfied

Very Dissatisfied

12%

CSAT according to Hispanic or Latino

Toys ""R"" Us' Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.

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60 / 100

Very Satisfied	20%
Satisfied	40%
Neither Satisfied nor Dissatisfied	40%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

20%

Satisfied

40%

Neither Satisfied nor Dissatisfied

40%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Toys ""R"" Us' Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

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80 / 100

Very Satisfied	40%
Satisfied	40%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

40%

Satisfied

40%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Toys ""R"" Us' Customer Satisfaction (CSAT) score was rated 72% according to Asian or Pacific Islander users and customers.

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72 / 100

Very Satisfied	43%
Satisfied	29%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

43%

Satisfied

29%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

14%

CSAT according to Native American

Toys ""R"" Us' Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	67%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

67%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Toys ""R"" Us' Customer Satisfaction (CSAT) score was rated 58% according to Other users and customers.

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58 / 100

Very Satisfied	50%
Satisfied	8%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

17%

Toys ""R"" Us Customer Satisfaction Score by Age

Toys ""R"" Us's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

18-25

63%

26-30

75%

31-35

40%

36-40

56%

41-45

75%

51-55

67%

Toys ""R"" Us Customer Satisfaction Score by Usage

Toys ""R"" Us's Customer Satisfaction score was rated the highest by customers who have used Toys ""R"" Us's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	55
1 to 2 Years	75
2 to 5 Years	60
5 to 10 Years	57
Over 10 Years	64

Toys ""R"" Us Customer Satisfaction Score by Industry

Toys ""R"" Us's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.

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{
	"title": "Toys \"\"R\"\" Us Customer Satisfaction Score by Industry",
	"text": "Toys \"\"R\"\" Us's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.",
	"bars": [
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			"groupId": 104,
			"score": 67,
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			"label": "Business and Consumer Services",
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			"score": 75,
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}

Tech	67
Accounting	50
Architecture and Planning	100
Arts and Entertainment	67
Business and Consumer Services	75
Business Supplies and Equipment	67

Toys ""R"" Us Customer Satisfaction vs. Competitors

Compared to its competitors, Toys ""R"" Us's Customer Satisfaction score is rated right above Walmart, and is preceded by Smyths Toys.

COMPANY		Customer Satisfaction (CSAT) Score
	Vente-Privee.om	100%
	Amazon	84%
	Target	79%
	Smyths Toys	75%
	Toys ""R"" Us	72%
	Walmart	66%
	GoldieBlox	0%
	Seedling USA, Inc.	0%

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Toys ""R"" Us Customer Service

3.6/5

Toys ""R"" Us has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Toys ""R"" Us's Customer Service

Address

Wayne, NJ

Website

http://www.toysrusinc.com/

Phone Number

(973)617-3500

Quick Insights into Toys ""R"" Us Customer Service

Toys ""R"" Us's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Education industry.

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Ranked Toys ""R"" Us Customer Service the Highest

Healthcare, Hospitals and Medicine	4.6
Asian or Pacific Islander	4.2
18-25	3.9

Ranked Toys ""R"" Us Customer Service the Lowest

31-35	3
Native American	2.5
Education	2.1

Toys ""R"" Us Customer Service Score by Gender

Male customers rated Toys ""R"" Us's Customer Service score 0.5 stars higher than Female customers.

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Male

3.7/5

Female

3.2/5

Toys ""R"" Us Customer Service Score by Ethnicity

Toys ""R"" Us's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Native American 2.5	Native American	2.5
Other 3.4	Other	3.4

Toys ""R"" Us Customer Service Score by Age

Toys ""R"" Us's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
26-30 3.5	26-30	3.5
31-35 3	31-35	3
36-40 3.1	36-40	3.1
41-45 3.3	41-45	3.3
51-55 3.8	51-55	3.8

Toys ""R"" Us Customer Service Score by Usage

Toys ""R"" Us's Customer Service score was rated the highest by customers who have used Toys ""R"" Us's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.8
2 to 5 Years	3.5
5 to 10 Years	3.5
Over 10 Years	3.4

Toys ""R"" Us Customer Service Score by Industry

Toys ""R"" Us's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.

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Tech	3.9
Accounting	2.7
Architecture and Planning	4.1
Arts and Entertainment	4.1
Business and Consumer Services	3.7
Business Supplies and Equipment	3.8
Education	2.1
Healthcare, Hospitals and Medicine	4.6

Toys ""R"" Us Customer Service vs. Competitors

Compared to its competitors, Toys ""R"" Us's Customer Service score is rated right above Walmart, and is preceded by Smyths Toys.

COMPANY		Customer Service Score
	Amazon	4.2/5
	Vente-Privee.om	4/5
	Target	4/5
	Smyths Toys	3.7/5
	Toys ""R"" Us	3.6/5
	Walmart	3.3/5
	GoldieBlox	N/A
	Seedling USA, Inc.	N/A

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Toys ""R"" Us as an Employer

3.2/5

Toys ""R"" Us has a 3.2/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of Toys ""R"" Us

Dave Brandon

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Toys ""R"" Us scored a 14 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Toys ""R"" Us would recommend the brand to a friend. ENPS measures how likely Toys ""R"" Us employees would recommend working at Toys ""R"" Us to a friend.

Net Promoter Score

NPS Score

46%	Promoters
22%	Passive
32%	Detractors

Employee Net Promoter Score

-13

eNPS Score

37%	Promoters
13%	Passive
50%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail