-100
NPS
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TPG Capital
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About TPG Capital's Brand
"TPG Capital is a private investment firm focuses on leveraged buyout, growth capital and leveraged recapitalization." Among its major competitors, TPG Capital is ranked in 4th place for NPS while Deloitte (US) is 1st, and Bain Capital is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
TPG Capital Ranking
- #4 / 4 of its competitors
TPG Capital NPS
TPG Capital's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether TPG Capital's customers would recommend using the product based on a scale of -100 to 100.
TPG Capital Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
TPG Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
How Other Brands Compare
TPG Capital is ranked #4 for NPS among its competitors. Deloitte (US) and Bain Capital come in first and second, with Centerbridge Partners coming in at third.
TPG Capital |  Deloitte (US) |  Bain Capital |  Centerbridge Partners | |
| Global Ranking | #- | #154 | #- | #- |
| NPS | -100 | 27 | 18 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.87B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TPG Capital NPS vs. Competitors
Compared to its competitors, TPG Capital's NPS is rated right below Centerbridge Partners.
| COMPANY | NPS Score | |
|---|---|---|
| Deloitte (US) | 27 |
| Bain Capital | 18 |
 | Silver Lake Partners | N/A |
| Centerbridge Partners | -100 |
| TPG Capital | -100 |
TPG Capital Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TPG Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TPG Capital Customer Loyalty vs. Competitors
Compared to its competitors, TPG Capital's Customer Loyalty score is rated right above Deloitte (US).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TPG Capital | 100% |
| Deloitte (US) | 72% |
| Bain Capital | 68% |
| Centerbridge Partners | 10% |
| Silver Lake Partners | N/A |
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TPG Capital Product Quality
4/5
TPG Capital has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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TPG Capital Product Information
TPG Capital’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://tpg.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
TPG Capital Product Quality vs. Competitors
Compared to its competitors, TPG Capital's Product Quality score is rated right above Deloitte (US).
| COMPANY | Product Quality Score | |
|---|---|---|
| TPG Capital | 4/5 |
| Deloitte (US) | 3.9/5 |
| Bain Capital | 3.4/5 |
| Centerbridge Partners | 1.5/5 |
| Silver Lake Partners | N/A |
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TPG Capital Pricing
TPG Capital ROI & Value For Money
3.5/5
TPG Capital has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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TPG Capital Pricing vs. Competitors
Compared to its competitors, TPG Capital's ROI score is rated right above Centerbridge Partners, and is preceded by Bain Capital.
| COMPANY | Pricing Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| Bain Capital | 3.6/5 |
| TPG Capital | 3.5/5 |
| Centerbridge Partners | 1.5/5 |
| Silver Lake Partners | N/A |
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TPG Capital Customer Satisfaction (CSAT)
TPG Capital Customer Satisfaction (CSAT) Score
100 / 100
TPG Capital has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TPG Capital Customer Satisfaction vs. Competitors
Compared to its competitors, TPG Capital's Customer Satisfaction score is rated right above Bain Capital.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TPG Capital | 100% |
| Bain Capital | 76% |
| Deloitte (US) | 73% |
| Centerbridge Partners | 0% |
| Silver Lake Partners | 0% |
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TPG Capital Customer Service
3.5/5
TPG Capital has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About TPG Capital's Customer Service
Address
San Francisco, CA United States of America
Website
https://tpg.com/
TPG Capital Customer Service vs. Competitors
Compared to its competitors, TPG Capital's Customer Service score is rated right above Centerbridge Partners, and is preceded by Bain Capital.
| COMPANY | Customer Service Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| Bain Capital | 3.5/5 |
| TPG Capital | 3.5/5 |
| Centerbridge Partners | 1.5/5 |
| Silver Lake Partners | N/A |
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