TracFone Wireless NPS & Customer Reviews

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TracFone Wireless

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TracFone Wireless

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About TracFone Wireless' Brand

TracFone Wireless is known for its coverage in 99.6% of the cellular populations. Among its major competitors, TracFone Wireless is ranked in 3rd place for NPS while Verizon is 1st, and Cricket Wireless is 2nd.Their current valuation is $5.11B

Brand at a Glance

80%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

TracFone Wireless CMO

Robert Dandrea

TracFone Wireless Ranking

^#3 / 3 of its competitors

TracFone Wireless NPS

TracFone Wireless's Net Promoter Score (NPS) is a -90 with 4% Promoters, 2% Passives, and 94% Detractors. Net Promoter Score tracks whether TracFone Wireless's customers would recommend using the product based on a scale of -100 to 100.

TracFone Wireless Overall NPS

-90

NPS

4%	Promoters
2%	Passives
94%	Detractors

TracFone Wireless NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -92	Feb 2025	-92
Mar 2025 -92	Mar 2025	-92
Apr 2025 -89	Apr 2025	-89
May 2025 -91	May 2025	-91
Jun 2025 -91	Jun 2025	-91
Jul 2025 -91	Jul 2025	-91
Aug 2025 -91	Aug 2025	-91
Sep 2025 -91	Sep 2025	-91
Oct 2025 -91	Oct 2025	-91
Nov 2025 -91	Nov 2025	-91
Dec 2025 -91	Dec 2025	-91
Jan 2026 -91	Jan 2026	-91

How Other Brands Compare

TracFone Wireless is ranked third for NPS among its competitors. Verizon and Cricket Wireless come in first and second. Among those competitors, it is the second most valued company behind Verizon.

	TracFone Wireless	Verizon	Cricket Wireless
Global Ranking	#-	#108	#-
NPS	-90	1	-72
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$5.11B	$241.36B	$459.58M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

TracFone Wireless NPS by Gender

Male customers rated TracFone Wireless's NPS 2 points higher than Female customers.

Male

-92

TracFone Wireless's NPS was rated -92 by Male customers on Comparably.

Promoters

Passives

95%

Detractors

Female

-94

TracFone Wireless's NPS was rated -94 by Female customers on Comparably.

Promoters

Passives

96%

Detractors

TracFone Wireless NPS by Ethnicity

TracFone Wireless's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -95	Caucasian	-95
Hispanic or Latino -86	Hispanic or Latino	-86
African American/Black -82	African American/Black	-82
Asian or Pacific Islander -100	Asian or Pacific Islander	-100
Native American -82	Native American	-82
Other -97	Other	-97

TracFone Wireless NPS by Age

TracFone Wireless's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

18-25

91%

26-30

100%

31-35

89%

36-40

20%

80%

41-45

96%

46-50

96%

51-55

100%

56-60

96%

61-65

99%

66+

95%

TracFone Wireless NPS by Usage

TracFone Wireless's NPS was rated the highest by customers who have used TracFone Wireless's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -96	Less than 1 Year	-96
1 to 2 Years -76	1 to 2 Years	-76
2 to 5 Years -98	2 to 5 Years	-98
5 to 10 Years -99	5 to 10 Years	-99
Over 10 Years -93	Over 10 Years	-93

TracFone Wireless NPS vs. Competitors

Compared to its competitors, TracFone Wireless's NPS is rated right below Cricket Wireless.

COMPANY		NPS Score
	Verizon	1
	Cricket Wireless	-72
	TracFone Wireless	-90

TracFone Wireless Customer Reviews

Out of the 154 TracFone Wireless customer reviews 12 were positive and 142 were constructive. TracFone Wireless customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

TracFone Wireless Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of TracFone Wireless users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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80%

20%

TracFone Wireless Customer Loyalty Score by Gender

Female customers rated TracFone Wireless's Customer Loyalty score 5% higher than Male customers.

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Male

78%

Yes

Female

83%

Yes

TracFone Wireless Customer Loyalty Score by Ethnicity

TracFone Wireless's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

TracFone Wireless Customer Loyalty Score by Age

TracFone Wireless's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 35%	18-25	35%
26-30 55%	26-30	55%
31-35 85%	31-35	85%
36-40 64%	36-40	64%
41-45 76%	41-45	76%
46-50 90%	46-50	90%
51-55 78%	51-55	78%
56-60 87%	56-60	87%
61-65 84%	61-65	84%
66+ 81%	66+	81%

TracFone Wireless Customer Loyalty Score by Usage

TracFone Wireless's Customer Loyalty score was rated the highest by customers who have used TracFone Wireless's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	33%
1 to 2 Years	60%
2 to 5 Years	83%
5 to 10 Years	85%
Over 10 Years	93%

TracFone Wireless Customer Loyalty Score by Industry

TracFone Wireless's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Marketing, Advertising and Research industry customers.

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Tech	76%
Accounting	90%
Aerospace and Aviation	73%
Architecture and Planning	55%
Arts and Entertainment	87%
Automotive and Transportation	66%
Banking and Financial Services	74%
Biotech and Pharmaceuticals	100%
Business and Consumer Services	72%
Computer Hardware	100%
Construction	72%
Consulting	67%
Consumer Services	70%
Education	79%
Government and Public Policy	79%
Healthcare, Hospitals and Medicine	78%
Hospitality	100%
Insurance	100%
Legal	55%
Logistics and Supply Chain	100%
Manufacturing and Machinery	72%
Marketing, Advertising and Research	55%
Mechanical, Civil or Industrial Engineering	100%
Media and Entertainment	82%
Military and Defense	78%
Energy and Manufacturing	100%
Professional Services	100%
Public Safety	100%
Real Estate	100%
Restaurants	78%
Retail	82%
Telecommunications	82%
Transportation	100%
Utilities	100%
Wholesale	100%

TracFone Wireless Customer Loyalty vs. Competitors

Compared to its competitors, TracFone Wireless's Customer Loyalty score is rated right below Verizon.

COMPANY		Customer Loyalty Score
	Cricket Wireless	82%
	Verizon	80%
	TracFone Wireless	80%

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TracFone Wireless Product Quality

1.5/5

TracFone Wireless has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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TracFone Wireless Product Information

TracFone Wireless’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Utilities industry rated TracFone Wireless's product the highest. Reviewers from the Government and Public Policy industry rated TracFone Wireless the lowest at 1.6.

Website: http://www.tracfone.com/

Company Size: 501-1,000 Employees

Industry

Tech

Hardware and Devices

SaaS

Quick Insights into TracFone Wireless Product Quality

TracFone Wireless's Product Quality score was rated highest by customers from the Utilities industry, and rated lowest by customers from the Wholesale industry.

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Ranked TracFone Wireless Product Quality the Highest

Utilities	3.7
1 to 2 Years	1.5
18-25	1.5

Ranked TracFone Wireless Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Wholesale	1.5

TracFone Wireless Product Quality Score by Gender

TracFone Wireless's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

TracFone Wireless Product Quality Score by Ethnicity

TracFone Wireless's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

TracFone Wireless Product Quality Score by Age

TracFone Wireless's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

TracFone Wireless Product Quality Score by Usage

TracFone Wireless's Product Quality score was rated 1.5 stars by customers who have used TracFone Wireless's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

TracFone Wireless Product Quality Score by Industry

TracFone Wireless's Product Quality score was rated the highest by Utilities industry customers, and the lowest by Wholesale industry customers.

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Tech	1.5
Accounting	1.7
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.7
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.7
Computer Hardware	1.5
Construction	1.5
Consulting	1.5
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.6
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	1.5
Media and Entertainment	1.5
Military and Defense	1.6
Energy and Manufacturing	1.5
Professional Services	1.5
Public Safety	3.1
Real Estate	1.5
Restaurants	1.6
Retail	1.5
Telecommunications	1.5
Transportation	1.5
Utilities	3.7
Wholesale	1.5

TracFone Wireless Product Quality vs. Competitors

Compared to its competitors, TracFone Wireless's Product Quality score is rated right below Cricket Wireless.

COMPANY		Product Quality Score
	Verizon	3.3/5
	Cricket Wireless	1.5/5
	TracFone Wireless	1.5/5

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TracFone Wireless Pricing

TracFone Wireless ROI & Value For Money

1.5/5

TracFone Wireless has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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TracFone Wireless Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Utilities industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from TracFone Wireless.

Quick Insights into TracFone Wireless ROI

TracFone Wireless's ROI score was rated highest by customers from the Utilities industry, and rated lowest by customers from the Wholesale industry.

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Ranked TracFone Wireless ROI the Highest

Utilities	3.3
66+	1.7
African American/Black	1.7

Ranked TracFone Wireless ROI the Lowest

Male	1.5
Other	1.5
Wholesale	1.5

TracFone Wireless ROI Score by Gender

Female customers rated TracFone Wireless's ROI score 0.1 stars higher than Male customers.

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Male

1.5/5

Female

1.6/5

TracFone Wireless ROI Score by Ethnicity

TracFone Wireless's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.6	Caucasian	1.6
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.7	African American/Black	1.7
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

TracFone Wireless ROI Score by Age

TracFone Wireless's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 1.6	18-25	1.6
26-30 1.5	26-30	1.5
31-35 1.6	31-35	1.6
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.6	56-60	1.6
61-65 1.5	61-65	1.5
66+ 1.7	66+	1.7

TracFone Wireless ROI Score by Usage

TracFone Wireless's ROI score was rated the highest by customers who have used TracFone Wireless's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.6
Over 10 Years	1.7

TracFone Wireless ROI Score by Industry

TracFone Wireless's ROI score was rated the highest by Utilities industry customers, and the lowest by Wholesale industry customers.

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Tech	1.7
Accounting	1.9
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.9
Computer Hardware	2.2
Construction	1.5
Consulting	1.5
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.9
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.6
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	2.2
Mechanical, Civil or Industrial Engineering	1.5
Media and Entertainment	2.3
Military and Defense	1.6
Energy and Manufacturing	1.5
Professional Services	2
Public Safety	2
Real Estate	1.5
Restaurants	1.7
Retail	1.7
Telecommunications	1.5
Transportation	1.5
Utilities	3.3
Wholesale	1.5

TracFone Wireless Pricing vs. Competitors

Compared to its competitors, TracFone Wireless's ROI score is rated right below Cricket Wireless.

COMPANY		Pricing Score
	Verizon	3.1/5
	Cricket Wireless	1.6/5
	TracFone Wireless	1.5/5

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TracFone Wireless Customer Satisfaction (CSAT)

TracFone Wireless Customer Satisfaction (CSAT) Score

6 / 100

TracFone Wireless has an overall Customer Satisfaction score of 6 rated by its users and customers.

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Very Satisfied	3%
Satisfied	3%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	14%
Very Dissatisfied	76%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

76%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into TracFone Wireless Customer Satisfaction

TracFone Wireless's Customer Satisfaction score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers from the Transportation industry.

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Ranked TracFone Wireless Customer Satisfaction the Highest

Energy and Manufacturing	33%
31-35	21%
African American/Black	19%

Ranked TracFone Wireless Customer Satisfaction the Lowest

Hispanic or Latino	0%
Less than 1 Year	0%
Transportation	0%

TracFone Wireless Customer Satisfaction Score by Gender

Male customers rated TracFone Wireless's Customer Satisfaction score 3 points higher than Female customers.

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7 / 100

Male

	Very Satisfied	3%
	Satisfied	4%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	15%
	Very Dissatisfied	76%

4 / 100

Female

	Very Satisfied	1%
	Satisfied	3%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	13%
	Very Dissatisfied	81%

TracFone Wireless Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

TracFone Wireless' Customer Satisfaction (CSAT) score was rated 5% according to Caucasian users and customers.

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5 / 100

Very Satisfied	1%
Satisfied	4%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	14%
Very Dissatisfied	79%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

79%

CSAT according to Hispanic or Latino

TracFone Wireless' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	23%
Very Dissatisfied	77%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

23%

Very Dissatisfied

77%

CSAT according to African American/Black

TracFone Wireless' Customer Satisfaction (CSAT) score was rated 19% according to African American/Black users and customers.

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19 / 100

Very Satisfied	16%
Satisfied	3%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	16%
Very Dissatisfied	59%

Very Satisfied

16%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

16%

Very Dissatisfied

59%

CSAT according to Asian or Pacific Islander

TracFone Wireless' Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	67%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

67%

CSAT according to Native American

TracFone Wireless' Customer Satisfaction (CSAT) score was rated 10% according to Native American users and customers.

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10 / 100

Very Satisfied	0%
Satisfied	10%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	90%

Very Satisfied

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

90%

CSAT according to Other

TracFone Wireless' Customer Satisfaction (CSAT) score was rated 2% according to Other users and customers.

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2 / 100

Very Satisfied	2%
Satisfied	0%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	14%
Very Dissatisfied	83%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

83%

TracFone Wireless Customer Satisfaction Score by Age

TracFone Wireless's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

18-25

10%

26-30

31-35

21%

36-40

41-45

46-50

51-55

56-60

61-65

66+

TracFone Wireless Customer Satisfaction Score by Usage

TracFone Wireless's Customer Satisfaction score was rated the highest by customers who have used TracFone Wireless's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	0
1 to 2 Years	9
2 to 5 Years	7
5 to 10 Years	4
Over 10 Years	6

TracFone Wireless Customer Satisfaction Score by Industry

TracFone Wireless's Customer Satisfaction score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Transportation industry customers.

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{
	"title": "TracFone Wireless Customer Satisfaction Score by Industry",
	"text": "TracFone Wireless's Customer Satisfaction score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Transportation industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
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			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Computer Hardware",
			"groupId": 509,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Computer Hardware customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 9,
			"stars": 0,
			"csatScore": 9,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 9
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 6,
			"stars": 0,
			"csatScore": 6,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 6
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Mechanical, Civil or Industrial Engineering",
			"groupId": 536,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 33
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 33
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Utilities",
			"groupId": 568,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "TracFone Wireless's Customer Satisfaction score is  rated by Utilities customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		}
	]
}

Tech	9
Accounting	13
Aerospace and Aviation	10
Architecture and Planning	0
Arts and Entertainment	0
Automotive and Transportation	0
Banking and Financial Services	0
Biotech and Pharmaceuticals	0
Business and Consumer Services	25
Computer Hardware	0
Construction	0
Consulting	0
Consumer Services	0
Education	0
Government and Public Policy	9
Healthcare, Hospitals and Medicine	6
Hospitality	0
Insurance	0
Legal	0
Logistics and Supply Chain	0
Manufacturing and Machinery	0
Mechanical, Civil or Industrial Engineering	0
Media and Entertainment	0
Military and Defense	25
Energy and Manufacturing	33
Professional Services	0
Public Safety	0
Real Estate	0
Restaurants	33
Retail	0
Transportation	0
Utilities	20

TracFone Wireless Customer Satisfaction vs. Competitors

Compared to its competitors, TracFone Wireless's Customer Satisfaction score is rated right below Cricket Wireless.

COMPANY		Customer Satisfaction (CSAT) Score
	Verizon	55%
	Cricket Wireless	18%
	TracFone Wireless	6%

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TracFone Wireless Customer Service

1.5/5

TracFone Wireless has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About TracFone Wireless's Customer Service

Address

Miami, FL 33178

Website

http://www.tracfone.com/

Quick Insights into TracFone Wireless Customer Service

TracFone Wireless's Customer Service score was rated highest by customers from the Restaurants industry, and rated lowest by customers from the Wholesale industry.

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Ranked TracFone Wireless Customer Service the Highest

Restaurants	1.6
1 to 2 Years	1.5
18-25	1.5

Ranked TracFone Wireless Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Wholesale	1.5

TracFone Wireless Customer Service Score by Gender

TracFone Wireless's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

TracFone Wireless Customer Service Score by Ethnicity

TracFone Wireless's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

TracFone Wireless Customer Service Score by Age

TracFone Wireless's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

TracFone Wireless Customer Service Score by Usage

TracFone Wireless's Customer Service score was rated 1.5 stars by customers who have used TracFone Wireless's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

TracFone Wireless Customer Service Score by Industry

TracFone Wireless's Customer Service score was rated the highest by Restaurants industry customers, and the lowest by Wholesale industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Computer Hardware	1.5
Construction	1.5
Consulting	1.5
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	1.5
Media and Entertainment	1.5
Military and Defense	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Public Safety	1.5
Real Estate	1.5
Restaurants	1.6
Retail	1.5
Telecommunications	1.5
Transportation	1.5
Utilities	1.5
Wholesale	1.5

TracFone Wireless Customer Service vs. Competitors

Compared to its competitors, TracFone Wireless's Customer Service score is rated right below Cricket Wireless.

COMPANY		Customer Service Score
	Verizon	3.2/5
	Cricket Wireless	1.5/5
	TracFone Wireless	1.5/5

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TracFone Wireless as an Employer

2.4/5

TracFone Wireless has a 2.4/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of TracFone Wireless

Eduardo Diaz Corona

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

TracFone Wireless scored a -90 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of TracFone Wireless would recommend the brand to a friend. ENPS measures how likely TracFone Wireless employees would recommend working at TracFone Wireless to a friend.

Net Promoter Score

-90

NPS Score

4%	Promoters
2%	Passive
94%	Detractors

Employee Net Promoter Score

-32

eNPS Score

26%	Promoters
16%	Passive
58%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail