50
NPS
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Transcore
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About Transcore's Brand
A leader in the transportation industry, TransCore provides innovative, technical solutions and engineering services for applications encomp Among its major competitors, Transcore is ranked in 1st place for NPS while Schneider Electric is 2nd, and Iteris is 3rd.
Brand at a Glance
69%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Transcore Ranking
- #1 / 4 of its competitors
Transcore NPS
Transcore's Net Promoter Score (NPS) is a 50 with 70% Promoters, 10% Passives, and 20% Detractors. Net Promoter Score tracks whether Transcore's customers would recommend using the product based on a scale of -100 to 100.
Transcore Overall NPS
| 70% | Promoters |
|---|---|
| 10% | Passives |
| 20% | Detractors |
Transcore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Sep 2021 -50 | Sep 2021 | -50 |
Dec 2021 0 | Dec 2021 | 0 |
Jun 2022 25 | Jun 2022 | 25 |
Jul 2022 0 | Jul 2022 | 0 |
May 2023 17 | May 2023 | 17 |
Feb 2024 29 | Feb 2024 | 29 |
Aug 2024 44 | Aug 2024 | 44 |
May 2025 50 | May 2025 | 50 |
How Other Brands Compare
Transcore is ranked first for NPS among its competitors. Schneider Electric and Iteris come in second and third, with Sensys Networks coming in at #4.
Transcore |  Schneider Electric |  Iteris |  Sensys Networks | |
| Global Ranking | #- | #364 | #- | #- |
| NPS | 50 | 31 | - | - |
| Valuation Updated every 24 hours for public companies | - | $32.77B | $178.37M | $50.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Transcore NPS vs. Competitors
Compared to its competitors, Transcore's NPS is rated right above Schneider Electric.
| COMPANY | NPS Score | |
|---|---|---|
| Transcore | 50 |
| Schneider Electric | 31 |
 | Schneider | N/A |
| Sensys Networks | N/A |
 | ISS | N/A |
Transcore Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Transcore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Transcore Customer Loyalty vs. Competitors
Compared to its competitors, Transcore's Customer Loyalty score is rated right above Schneider, and is preceded by Schneider Electric.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Schneider Electric | 78% |
| Transcore | 69% |
| Schneider | N/A |
| Sensys Networks | N/A |
| ISS | N/A |
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Transcore Product Quality
3.6/5
Transcore has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Transcore Product Information
Transcore’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.transcore.com
- Company Size
- 5,001-10,000 Employees
Industry
Travel
Transcore Product Quality vs. Competitors
Compared to its competitors, Transcore's Product Quality score is rated right above Schneider, and is preceded by Schneider Electric.
| COMPANY | Product Quality Score | |
|---|---|---|
| Schneider Electric | 4/5 |
| Transcore | 3.6/5 |
| Schneider | N/A |
| Sensys Networks | N/A |
| ISS | N/A |
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Transcore Pricing
Transcore ROI & Value For Money
3.6/5
Transcore has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Transcore Pricing vs. Competitors
Compared to its competitors, Transcore's ROI score is rated right above Schneider, and is preceded by Schneider Electric.
| COMPANY | Pricing Score | |
|---|---|---|
| Schneider Electric | 3.9/5 |
| Transcore | 3.6/5 |
| Schneider | N/A |
| Sensys Networks | N/A |
| ISS | N/A |
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Transcore Customer Satisfaction (CSAT)
Transcore Customer Satisfaction (CSAT) Score
57 / 100
Transcore has an overall Customer Satisfaction score of 57 rated by its users and customers.
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Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Transcore Customer Satisfaction vs. Competitors
Compared to its competitors, Transcore's Customer Satisfaction score is rated right above Schneider, and is preceded by Schneider Electric.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Schneider Electric | 77% |
| Transcore | 57% |
| Schneider | 0% |
| Sensys Networks | 0% |
| ISS | 0% |
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Transcore Customer Service
3.9/5
Transcore has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Transcore's Customer Service
Address
8158 Adams Drive Liberty Centre, Bldg 200, Hummelstown, PA
Website
http://www.transcore.com
Phone Number
3015779122
Transcore Customer Service vs. Competitors
Compared to its competitors, Transcore's Customer Service score is rated right above Schneider, and is preceded by Schneider Electric.
| COMPANY | Customer Service Score | |
|---|---|---|
| Schneider Electric | 4/5 |
| Transcore | 3.9/5 |
| Schneider | N/A |
| Sensys Networks | N/A |
| ISS | N/A |
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Transcore as an Employer
2.4/5
Transcore has a 2.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Transcore scored a 50 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Transcore would recommend the brand to a friend. ENPS measures how likely Transcore employees would recommend working at Transcore to a friend.
Net Promoter Score
50
NPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 44% | Promoters |
|---|---|
| 3% | Passive |
| 53% | Detractors |
