100
NPS
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Transit App
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About Transit App's Brand
Transit App is an app providing transit routes for everyday commuting. Among its major competitors, Transit App is ranked in 1st place for NPS while Google is 2nd, and Via is 3rd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Transit App Ranking
- #1 / 4 of its competitors
Transit App NPS
Transit App's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Transit App's customers would recommend using the product based on a scale of -100 to 100.
Transit App Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Transit App NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
How Other Brands Compare
Transit App is ranked first for NPS among its competitors. Google and Via come in second and third, with Embark coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Transit App NPS vs. Competitors
Compared to its competitors, Transit App's NPS is rated right above Google.
| COMPANY | NPS Score | |
|---|---|---|
| Transit App | 100 |
 | 42 | |
 | Embark | N/A |
 | Curb | N/A |
 | Via | -1 |
Transit App Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Transit App users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Transit App Customer Loyalty vs. Competitors
Compared to its competitors, Transit App's Customer Loyalty score is rated right above Embark, and is preceded by Via.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 87% | |
| Via | 70% |
| Transit App | 10% |
| Embark | N/A |
| Curb | N/A |
Unlock Transit App Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Transit App Customer Loyalty vs. Competitors data and gain insights into your customers today.
Transit App Product Quality
2.5/5
Transit App has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Transit App Product Information
Transit App’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://transitapp.com
- Company Size
- 1-10 Employees
Industry
Tech
Mobile App
SaaS
Travel
Transit App Product Quality vs. Competitors
Compared to its competitors, Transit App's Product Quality score is rated right above Embark, and is preceded by Via.
| COMPANY | Product Quality Score | |
|---|---|---|
| 4.1/5 | |
| Via | 3.3/5 |
| Transit App | 2.5/5 |
| Embark | N/A |
| Curb | N/A |
Unlock Transit App Product Quality vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full Transit App Product Quality vs. Competitors data and gain insights into your customers today.
Transit App Pricing
Transit App ROI & Value For Money
4.5/5
Transit App has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Transit App's overall ROI score rated by its users and customers.
Transit App Pricing vs. Competitors
Compared to its competitors, Transit App's ROI score is rated right above Google.
| COMPANY | Pricing Score | |
|---|---|---|
| Transit App | 4.5/5 |
| 4/5 | |
| Via | 3.2/5 |
| Embark | N/A |
| Curb | N/A |
Unlock Transit App ROI vs. Competitors Data
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Transit App Customer Satisfaction (CSAT)
Transit App Customer Satisfaction (CSAT) Score
100 / 100
Transit App has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Transit App Customer Satisfaction vs. Competitors
Compared to its competitors, Transit App's Customer Satisfaction score is rated right above Google.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Transit App | 100% |
| 81% | |
| Via | 44% |
| Embark | 0% |
| Curb | 0% |
Unlock Transit App Customer Satisfaction vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full Transit App Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Transit App Customer Service
5/5
Transit App has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Transit App's overall Customer Service score rated by its users and customers.
About Transit App's Customer Service
Address
Montreal, MO Canada
Website
http://transitapp.com
Transit App Customer Service vs. Competitors
Compared to its competitors, Transit App's Customer Service score is rated right above Google.
| COMPANY | Customer Service Score | |
|---|---|---|
| Transit App | 5/5 |
| 4/5 | |
| Via | 3.1/5 |
| Embark | N/A |
| Curb | N/A |
Unlock Transit App Customer Service vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full Transit App Customer Service vs. Competitors data and gain insights into your customers today.
