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NPS
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Tree Top, Inc.
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About Tree Top, Inc. Brand
Among its major competitors, Tree Top, Inc. is ranked in 1st place for NPS while Sunsweet Growers Inc. is 2nd, and Staples is 3rd.
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Tree Top, Inc. Ranking
- #1 / 3 of its competitors
Tree Top, Inc. NPS
Tree Top, Inc.'s Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Tree Top, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Tree Top, Inc. Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Tree Top, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Dec 2020 0 | Dec 2020 | 0 |
Apr 2021 33 | Apr 2021 | 33 |
Sep 2023 50 | Sep 2023 | 50 |
Jul 2024 20 | Jul 2024 | 20 |
Aug 2024 33 | Aug 2024 | 33 |
Sep 2024 15 | Sep 2024 | 15 |
Nov 2025 0 | Nov 2025 | 0 |
How Other Brands Compare
Tree Top, Inc. is ranked first for NPS among its competitors. Sunsweet Growers Inc. and Staples come in second and third.
Tree Top, Inc. |  Staples |  Sunsweet Growers Inc. | |
| Global Ranking | #- | #318 | #- |
| NPS | 0 | -20 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tree Top, Inc. NPS by Gender
Tree Top, Inc.'s NPS was rated -20 by Male customers on Comparably.
Male
-20
Tree Top, Inc.'s NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Tree Top, Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tree Top, Inc. NPS by Usage
Tree Top, Inc.'s NPS was rated 0 points by customers who have used Tree Top, Inc.'s products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Tree Top, Inc. NPS vs. Competitors
Compared to its competitors, Tree Top, Inc.'s NPS is rated right above Sunsweet Growers Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Tree Top, Inc. | 0 |
| Sunsweet Growers Inc. | -1 |
| Staples | -20 |
Tree Top, Inc. Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Tree Top, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tree Top, Inc. Customer Loyalty Score by Gender
Tree Top, Inc.'s Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Tree Top, Inc. Customer Loyalty Score by Usage
Tree Top, Inc.'s Customer Loyalty score was rated 78% by customers who have used Tree Top, Inc.'s products/services for 1 to 2 Years.
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Tree Top, Inc. Customer Loyalty Score by Industry
Tree Top, Inc.'s Customer Loyalty score was rated 70% by Accounting industry customers.
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Tree Top, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Tree Top, Inc.'s Customer Loyalty score is rated right above Sunsweet Growers Inc., and is preceded by Staples.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Staples | 71% |
| Tree Top, Inc. | 69% |
| Sunsweet Growers Inc. | 69% |
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Tree Top, Inc. Product Quality
3.7/5
Tree Top, Inc. has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Tree Top, Inc. Product Information
Tree Top, Inc.’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Tree Top, Inc.'s product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food Production
Quick Insights into Tree Top, Inc. Product Quality
Tree Top, Inc.'s Product Quality score was rated highest by customers who have used Tree Top, Inc.'s products/services for 1 to 2 Years.
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Ranked Tree Top, Inc. Product Quality the Highest
Tree Top, Inc. Product Quality Score by Gender
Tree Top, Inc.'s Product Quality score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Tree Top, Inc. Product Quality Score by Usage
Tree Top, Inc.'s Product Quality score was rated 3.9 stars by customers who have used Tree Top, Inc.'s products/services for 1 to 2 Years.
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Tree Top, Inc. Product Quality Score by Industry
Tree Top, Inc.'s Product Quality score was rated 3.5 stars by Accounting industry customers.
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Tree Top, Inc. Product Quality vs. Competitors
Compared to its competitors, Tree Top, Inc.'s Product Quality score is rated right above Staples, and is preceded by Sunsweet Growers Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Sunsweet Growers Inc. | 3.9/5 |
| Tree Top, Inc. | 3.7/5 |
| Staples | 3/5 |
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Tree Top, Inc. Pricing
Tree Top, Inc. ROI & Value For Money
3.1/5
Tree Top, Inc. has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Tree Top, Inc. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Tree Top, Inc. ROI
Tree Top, Inc.'s ROI score was rated highest by customers from the Accounting industry.
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Ranked Tree Top, Inc. ROI the Highest
Tree Top, Inc. ROI Score by Gender
Tree Top, Inc.'s ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Tree Top, Inc. ROI Score by Usage
Tree Top, Inc.'s ROI score was rated 3.4 stars by customers who have used Tree Top, Inc.'s products/services for 1 to 2 Years.
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Tree Top, Inc. ROI Score by Industry
Tree Top, Inc.'s ROI score was rated 3.8 stars by Accounting industry customers.
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Tree Top, Inc. Pricing vs. Competitors
Compared to its competitors, Tree Top, Inc.'s ROI score is rated right above Staples, and is preceded by Sunsweet Growers Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Sunsweet Growers Inc. | 3.5/5 |
| Tree Top, Inc. | 3.1/5 |
| Staples | 2.9/5 |
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Tree Top, Inc. Customer Satisfaction (CSAT)
Tree Top, Inc. Customer Satisfaction (CSAT) Score
75 / 100
Tree Top, Inc. has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tree Top, Inc. Customer Satisfaction
Tree Top, Inc.'s Customer Satisfaction score was rated highest by Male customers.
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Ranked Tree Top, Inc. Customer Satisfaction the Highest
Tree Top, Inc. Customer Satisfaction Score by Gender
Tree Top, Inc.'s Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Tree Top, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Tree Top, Inc.'s Customer Satisfaction score is rated right above Staples, and is preceded by Sunsweet Growers Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sunsweet Growers Inc. | 86% |
| Tree Top, Inc. | 75% |
| Staples | 47% |
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Tree Top, Inc. Customer Service
3.2/5
Tree Top, Inc. has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Tree Top, Inc. Customer Service
Tree Top, Inc.'s Customer Service score was rated highest by customers from the Accounting industry.
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Ranked Tree Top, Inc. Customer Service the Highest
Tree Top, Inc. Customer Service Score by Gender
Tree Top, Inc.'s Customer Service score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Tree Top, Inc. Customer Service Score by Usage
Tree Top, Inc.'s Customer Service score was rated 4 stars by customers who have used Tree Top, Inc.'s products/services for 1 to 2 Years.
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Tree Top, Inc. Customer Service Score by Industry
Tree Top, Inc.'s Customer Service score was rated 4.1 stars by Accounting industry customers.
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Tree Top, Inc. Customer Service vs. Competitors
Compared to its competitors, Tree Top, Inc.'s Customer Service score is rated right above Staples, and is preceded by Sunsweet Growers Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Sunsweet Growers Inc. | 3.3/5 |
| Tree Top, Inc. | 3.2/5 |
| Staples | 2.7/5 |
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Tree Top, Inc. as an Employer
3.2/5
Tree Top, Inc. has a 3.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Tree Top, Inc. scored a 0 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Tree Top, Inc. would recommend the brand to a friend. ENPS measures how likely Tree Top, Inc. employees would recommend working at Tree Top, Inc. to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 58% | Promoters |
|---|---|
| 25% | Passive |
| 17% | Detractors |
