3
NPS
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TriMark USA
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About TriMark USA's Brand
"TriMark is the provider of equipment, supplies and design services to the foodservice industry." Among its major competitors, TriMark USA is ranked in 3rd place for NPS while Gordon Food Service is 1st, and Ben E. Keith is 2nd.
Brand at a Glance
79%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
TriMark USA Ranking
- #2 / 4 of its competitors
TriMark USA NPS
TriMark USA's Net Promoter Score (NPS) is a 3 with 44% Promoters, 15% Passives, and 41% Detractors. Net Promoter Score tracks whether TriMark USA's customers would recommend using the product based on a scale of -100 to 100.
TriMark USA Overall NPS
| 44% | Promoters |
|---|---|
| 15% | Passives |
| 41% | Detractors |
TriMark USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 15 | Aug 2022 | 15 |
Oct 2022 6 | Oct 2022 | 6 |
Apr 2023 5 | Apr 2023 | 5 |
May 2023 0 | May 2023 | 0 |
Jun 2023 5 | Jun 2023 | 5 |
Jul 2023 9 | Jul 2023 | 9 |
Nov 2023 9 | Nov 2023 | 9 |
Dec 2023 4 | Dec 2023 | 4 |
Feb 2024 7 | Feb 2024 | 7 |
Mar 2024 4 | Mar 2024 | 4 |
Apr 2024 8 | Apr 2024 | 8 |
Jun 2025 3 | Jun 2025 | 3 |
How Other Brands Compare
TriMark USA is ranked second for NPS among its competitors. Gordon Food Service and Sysco come in first and third, with Boelter Companies coming in at #4.
TriMark USA |  Sysco |  Boelter Companies |  Gordon Food Service | |
| Global Ranking | #- | #146 | #- | #- |
| NPS | 3 | -17 | - | 29 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $39.81B | $8.02B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TriMark USA NPS by Gender
TriMark USA's NPS was rated 34 by Female customers on Comparably.
Female
34
TriMark USA's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
TriMark USA's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
TriMark USA NPS vs. Competitors
Compared to its competitors, TriMark USA's NPS is rated right above Boelter Companies, and is preceded by Ben E. Keith.
| COMPANY | NPS Score | |
|---|---|---|
| Gordon Food Service | 29 |
 | Ben E. Keith | 15 |
| TriMark USA | 3 |
| Boelter Companies | N/A |
| Sysco | -17 |
 | Edward Don | -100 |
TriMark USA Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of TriMark USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TriMark USA Customer Loyalty Score by Gender
TriMark USA's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
TriMark USA Customer Loyalty vs. Competitors
Compared to its competitors, TriMark USA's Customer Loyalty score is rated right above Sysco, and is preceded by Ben E. Keith.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Edward Don | 100% |
| Gordon Food Service | 83% |
| Ben E. Keith | 83% |
| TriMark USA | 79% |
| Sysco | 71% |
| Boelter Companies | N/A |
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TriMark USA Product Quality
3.4/5
TriMark USA has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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TriMark USA Product Information
TriMark USA’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.trimarkusa.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Quick Insights into TriMark USA Product Quality
TriMark USA's Product Quality score was rated highest by Female customers.
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Ranked TriMark USA Product Quality the Highest
TriMark USA Product Quality Score by Gender
TriMark USA's Product Quality score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
TriMark USA Product Quality vs. Competitors
Compared to its competitors, TriMark USA's Product Quality score is rated right above Sysco, and is preceded by Ben E. Keith.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gordon Food Service | 3.8/5 |
| Ben E. Keith | 3.8/5 |
| TriMark USA | 3.4/5 |
| Sysco | 3/5 |
| Edward Don | 2.5/5 |
| Boelter Companies | N/A |
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TriMark USA Pricing
TriMark USA ROI & Value For Money
3.7/5
TriMark USA has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into TriMark USA ROI
TriMark USA's ROI score was rated highest by Female customers.
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Ranked TriMark USA ROI the Highest
TriMark USA ROI Score by Gender
TriMark USA's ROI score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
TriMark USA Pricing vs. Competitors
Compared to its competitors, TriMark USA's ROI score is rated right above Ben E. Keith.
| COMPANY | Pricing Score | |
|---|---|---|
| TriMark USA | 3.7/5 |
| Ben E. Keith | 3.6/5 |
| Gordon Food Service | 3.6/5 |
| Sysco | 3/5 |
| Edward Don | 2.5/5 |
| Boelter Companies | N/A |
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TriMark USA Customer Satisfaction (CSAT)
TriMark USA Customer Satisfaction (CSAT) Score
53 / 100
TriMark USA has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
24%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
0%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TriMark USA Customer Satisfaction
TriMark USA's Customer Satisfaction score was rated highest by Female customers.
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Ranked TriMark USA Customer Satisfaction the Highest
TriMark USA Customer Satisfaction Score by Gender
TriMark USA's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TriMark USA.
67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
TriMark USA Customer Satisfaction vs. Competitors
Compared to its competitors, TriMark USA's Customer Satisfaction score is rated right above Sysco, and is preceded by Ben E. Keith.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gordon Food Service | 75% |
| Ben E. Keith | 71% |
| TriMark USA | 53% |
| Sysco | 40% |
| Edward Don | 0% |
| Boelter Companies | 0% |
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TriMark USA Customer Service
3.6/5
TriMark USA has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About TriMark USA's Customer Service
Address
Attleboro, MA
Website
http://www.trimarkusa.com
Quick Insights into TriMark USA Customer Service
TriMark USA's Customer Service score was rated highest by Female customers.
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Ranked TriMark USA Customer Service the Highest
TriMark USA Customer Service Score by Gender
TriMark USA's Customer Service score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
TriMark USA Customer Service vs. Competitors
Compared to its competitors, TriMark USA's Customer Service score is rated right above Sysco, and is preceded by Gordon Food Service.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ben E. Keith | 3.8/5 |
| Gordon Food Service | 3.6/5 |
| TriMark USA | 3.6/5 |
| Sysco | 3/5 |
| Edward Don | 2.5/5 |
| Boelter Companies | N/A |
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TriMark USA as an Employer
2.5/5
TriMark USA has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
TriMark USA scored a 3 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of TriMark USA would recommend the brand to a friend. ENPS measures how likely TriMark USA employees would recommend working at TriMark USA to a friend.
Net Promoter Score
3
NPS Score
| 44% | Promoters |
|---|---|
| 15% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 27% | Promoters |
|---|---|
| 15% | Passive |
| 58% | Detractors |
