48
NPS
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Trumpia
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About Trumpia's Brand
Among its major competitors, Trumpia is ranked in 2nd place for NPS while Slick Text is 1st, and Twilio Inc. is 3rd.
Brand at a Glance
4/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Trumpia Ranking
- #2 / 4 of its competitors
Trumpia NPS
Trumpia's Net Promoter Score (NPS) is a 48 with 61% Promoters, 26% Passives, and 13% Detractors. Net Promoter Score tracks whether Trumpia's customers would recommend using the product based on a scale of -100 to 100.
Trumpia Overall NPS
| 61% | Promoters |
|---|---|
| 26% | Passives |
| 13% | Detractors |
Trumpia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
Jan 2022 47 | Jan 2022 | 47 |
How Other Brands Compare
Trumpia is ranked second for NPS among its competitors. Slick Text and Twilio Inc. come in first and third, with Zipwhip coming in at #4.
Trumpia |  Twilio Inc. |  Zipwhip |  Slick Text | |
| Global Ranking | #- | #328 | #- | #- |
| NPS | 48 | 31 | -40 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $56.34B | $300.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trumpia NPS by Usage
Trumpia's NPS was rated 62 points by customers who have used Trumpia's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 62 | 5 to 10 Years | 62 |
Trumpia NPS vs. Competitors
Compared to its competitors, Trumpia's NPS is rated right above Twilio Inc., and is preceded by Slick Text.
| COMPANY | NPS Score | |
|---|---|---|
| Slick Text | 100 |
| Trumpia | 48 |
| Twilio Inc. | 31 |
| Zipwhip | -40 |
Trumpia Product Quality
4/5
Trumpia has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Trumpia Product Information
Trumpia serves markets in the United States and Canada. Trumpia supports Web devices and offers products for small, medium, and large sized businesses.
Trumpia’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://Trumpia.com
- Company Size
- 51-200 Employees
Languages Supported
English
Product Type
Marketing Automation Software
Online Marketing Software
SMS Marketing Software
Trumpia Product Quality vs. Competitors
Compared to its competitors, Trumpia's Product Quality score is rated right above Zipwhip, and is preceded by Twilio Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Slick Text | 4.5/5 |
| Twilio Inc. | 4/5 |
| Trumpia | 4/5 |
| Zipwhip | 3.1/5 |
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Trumpia Pricing
Trumpia ROI & Value For Money
4/5
Trumpia has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Trumpia Pricing Plans
Trumpia has a pricing structure that accommodates small, medium, and large businesses. Starting from $195/month, Trumpia uses a subscription model and offers the following: Professional: $495/month for 15,000 SMS credits and 32,000 email messages, Small Enterprise: $995/month for 40,000 SMS credits and 80,000 email messages, and Medium Enterprise: $1,895/month for 100,000 SMS credits and 200,000 email messages.
Who Uses Trumpia?
Small Businesses
Medium Businesses
Large Enterprises
Trumpia Pricing vs. Competitors
Compared to its competitors, Trumpia's ROI score is rated right above Twilio Inc., and is preceded by Slick Text.
| COMPANY | Pricing Score | |
|---|---|---|
| Slick Text | 4.5/5 |
| Trumpia | 4/5 |
| Twilio Inc. | 3.9/5 |
| Zipwhip | 3/5 |
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Trumpia Customer Satisfaction (CSAT)
Trumpia Customer Satisfaction (CSAT) Score
100 / 100
Trumpia has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trumpia Customer Satisfaction vs. Competitors
Compared to its competitors, Trumpia's Customer Satisfaction score is rated right above Twilio Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Trumpia | 100% |
| Twilio Inc. | 75% |
| Slick Text | 0% |
| Zipwhip | 0% |
Unlock Trumpia Customer Satisfaction vs. Competitors Data
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Trumpia Customer Service
3.7/5
Trumpia has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Trumpia's Customer Service
Address
2544 W Woodland Dr,
Website
https://Trumpia.com
Phone Number
(888) 707-3030
Trumpia Customer Service vs. Competitors
Compared to its competitors, Trumpia's Customer Service score is rated right above Zipwhip, and is preceded by Twilio Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Slick Text | 5/5 |
| Twilio Inc. | 3.8/5 |
| Trumpia | 3.7/5 |
| Zipwhip | 3.1/5 |
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Consumer vs. Employees
Trumpia scored a 48 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Trumpia would recommend the brand to a friend. ENPS measures how likely Trumpia employees would recommend working at Trumpia to a friend.
Net Promoter Score
48
NPS Score
| 61% | Promoters |
|---|---|
| 26% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
