TTM Technologies NPS & Customer Reviews

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TTM Technologies

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TTM Technologies

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About TTM Technologies' Brand

Headquartered in Costa Mesa, California TTM Technologies is a leading global provider of time-critical and technologically complex printed Among its major competitors, TTM Technologies is ranked in 3rd place for NPS while Flex is 1st, and Sanmina is 2nd.Their current market cap is $1.44B

Brand at a Glance

63%

Customer Loyalty

2.8/5

Product Quality

3.3/5

Pricing

3.1/5

Customer Service

TTM Technologies Ranking

^#3 / 4 of its competitors

TTM Technologies NPS

TTM Technologies's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether TTM Technologies's customers would recommend using the product based on a scale of -100 to 100.

TTM Technologies Overall NPS

-39

NPS

24%	Promoters
13%	Passives
63%	Detractors

TTM Technologies NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2020 -100	Jun 2020	-100
Aug 2021 -100	Aug 2021	-100
Apr 2022 -66	Apr 2022	-66
Jul 2022 -25	Jul 2022	-25
Sep 2023 -40	Sep 2023	-40
Aug 2024 -51	Aug 2024	-51
Oct 2024 -57	Oct 2024	-57
Oct 2025 -37	Oct 2025	-37

How Other Brands Compare

TTM Technologies is ranked third for NPS among its competitors. Flex and Sanmina come in first and second, with Foresite coming in at #4. Among those competitors, it is the third most valued company behind Flex.

	TTM Technologies	Flex	Sanmina	Foresite
Global Ranking	#-	#688	#-	#-
NPS	-39	16	8	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$1.44B	$11.87B	$2.74B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

TTM Technologies NPS vs. Competitors

Compared to its competitors, TTM Technologies's NPS is rated right below Foresite.

COMPANY		NPS Score
	Flex	16
	Sanmina	8
	Foresite	N/A
	TTM Technologies	-39

TTM Technologies Customer Loyalty

63%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

63% of TTM Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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63%

37%

TTM Technologies Customer Loyalty vs. Competitors

Compared to its competitors, TTM Technologies's Customer Loyalty score is rated right above Foresite, and is preceded by Sanmina.

COMPANY		Customer Loyalty Score
	Flex	77%
	Sanmina	68%
	TTM Technologies	63%
	Foresite	N/A

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TTM Technologies Product Quality

2.8/5

TTM Technologies has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.

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TTM Technologies Product Information

TTM Technologies’s product quality score is a 2.8 out of 5 as rated by its users and customers.

Website: http://ttmtech.com

Company Size: 10,000+ Employees

Industry

Manufacturing and Machinery

TTM Technologies Product Quality vs. Competitors

Compared to its competitors, TTM Technologies's Product Quality score is rated right above Foresite, and is preceded by Sanmina.

COMPANY		Product Quality Score
	Flex	3.7/5
	Sanmina	3.3/5
	TTM Technologies	2.8/5
	Foresite	N/A

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TTM Technologies Pricing

TTM Technologies ROI & Value For Money

3.3/5

TTM Technologies has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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TTM Technologies Pricing vs. Competitors

Compared to its competitors, TTM Technologies's ROI score is rated right above Sanmina, and is preceded by Flex.

COMPANY		Pricing Score
	Flex	3.7/5
	TTM Technologies	3.3/5
	Sanmina	3.2/5
	Foresite	N/A

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TTM Technologies Customer Satisfaction (CSAT)

TTM Technologies Customer Satisfaction (CSAT) Score

43 / 100

TTM Technologies has an overall Customer Satisfaction score of 43 rated by its users and customers.

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Very Satisfied	14%
Satisfied	29%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	14%
Very Dissatisfied	29%

Very Satisfied

14%

Satisfied

29%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

14%

Very Dissatisfied

29%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

TTM Technologies Customer Satisfaction vs. Competitors

Compared to its competitors, TTM Technologies's Customer Satisfaction score is rated right above Foresite, and is preceded by Sanmina.

COMPANY		Customer Satisfaction (CSAT) Score
	Flex	68%
	Sanmina	59%
	TTM Technologies	43%
	Foresite	0%

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TTM Technologies Customer Service

3.1/5

TTM Technologies has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About TTM Technologies's Customer Service

Address

1665 Scenic Avenue, Suite 250, Costa Mesa, CA 92626

Website

http://ttmtech.com

Phone Number

(714)327-3000

TTM Technologies Customer Service vs. Competitors

Compared to its competitors, TTM Technologies's Customer Service score is rated right above Foresite, and is preceded by Sanmina.

COMPANY		Customer Service Score
	Flex	3.7/5
	Sanmina	3.1/5
	TTM Technologies	3.1/5
	Foresite	N/A

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TTM Technologies as an Employer

4.1/5

TTM Technologies has a 4.1/5 stars for its overall company culture rated by their employees

top

10%

CEO of TTM Technologies

Thomas Edman

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

TTM Technologies scored a -39 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of TTM Technologies would recommend the brand to a friend. ENPS measures how likely TTM Technologies employees would recommend working at TTM Technologies to a friend.

Net Promoter Score

-39

NPS Score

24%	Promoters
13%	Passive
63%	Detractors

Employee Net Promoter Score

eNPS Score

40%	Promoters
23%	Passive
37%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail