31
NPS
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Ultragenyx Pharmaceutical
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About Ultragenyx Pharmaceutical's Brand
Ultragenyx Pharmaceutical focuses on the development of various products for the treatment of rare and ultra-rare diseases. Among its major competitors, Ultragenyx Pharmaceutical is ranked in 2nd place for NPS while Homology Medicines is 1st, and Illumina is 3rd.Their current market cap is $3.64B
Brand at a Glance
84%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Ultragenyx Pharmaceutical Ranking
- #1 / 4 of its competitors
Ultragenyx Pharmaceutical NPS
Ultragenyx Pharmaceutical's Net Promoter Score (NPS) is a 31 with 50% Promoters, 31% Passives, and 19% Detractors. Net Promoter Score tracks whether Ultragenyx Pharmaceutical's customers would recommend using the product based on a scale of -100 to 100.
Ultragenyx Pharmaceutical Overall NPS
| 50% | Promoters |
|---|---|
| 31% | Passives |
| 19% | Detractors |
Ultragenyx Pharmaceutical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Dec 2020 66 | Dec 2020 | 66 |
Feb 2021 25 | Feb 2021 | 25 |
Jun 2021 14 | Jun 2021 | 14 |
Jul 2021 33 | Jul 2021 | 33 |
Oct 2021 40 | Oct 2021 | 40 |
Jan 2022 27 | Jan 2022 | 27 |
Aug 2022 16 | Aug 2022 | 16 |
Nov 2022 23 | Nov 2022 | 23 |
Mar 2023 29 | Mar 2023 | 29 |
Jul 2023 33 | Jul 2023 | 33 |
Oct 2023 32 | Oct 2023 | 32 |
How Other Brands Compare
Ultragenyx Pharmaceutical is ranked first for NPS among its competitors. Illumina and Sarepta Therapeutics come in second and third, with aTyr Pharma coming in at #4. Among those competitors, it is the third most valued company behind Illumina.
Ultragenyx Pharmaceutical |  Illumina |  Sarepta Therapeutics |  aTyr Pharma | |
| Global Ranking | #- | #985 | #- | #- |
| NPS | 31 | 26 | -9 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $3.64B | $70.95B | $11.66B | $70.77M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ultragenyx Pharmaceutical NPS by Gender
Ultragenyx Pharmaceutical's NPS was rated -34 by Male customers on Comparably.
Male
-34
Ultragenyx Pharmaceutical's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Ultragenyx Pharmaceutical's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ultragenyx Pharmaceutical NPS by Usage
Ultragenyx Pharmaceutical's NPS was rated 34 points by customers who have used Ultragenyx Pharmaceutical's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Ultragenyx Pharmaceutical NPS vs. Competitors
Compared to its competitors, Ultragenyx Pharmaceutical's NPS is rated right above Illumina, and is preceded by Homology Medicines.
| COMPANY | NPS Score | |
|---|---|---|
 | Homology Medicines | 100 |
| Ultragenyx Pharmaceutical | 31 |
| Illumina | 26 |
| ARCA biopharma | N/A |
| aTyr Pharma | N/A |
 | Sutro Biopharma | N/A |
| Sarepta Therapeutics | -9 |
Ultragenyx Pharmaceutical Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Ultragenyx Pharmaceutical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ultragenyx Pharmaceutical Customer Loyalty Score by Gender
Ultragenyx Pharmaceutical's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Ultragenyx Pharmaceutical Customer Loyalty Score by Usage
Ultragenyx Pharmaceutical's Customer Loyalty score was rated 70% by customers who have used Ultragenyx Pharmaceutical's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ultragenyx Pharmaceutical Customer Loyalty vs. Competitors
Compared to its competitors, Ultragenyx Pharmaceutical's Customer Loyalty score is rated right above Illumina, and is preceded by Sarepta Therapeutics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Homology Medicines | 100% |
| Sarepta Therapeutics | 100% |
| Ultragenyx Pharmaceutical | 84% |
| Illumina | 73% |
| ARCA biopharma | N/A |
| aTyr Pharma | N/A |
| Sutro Biopharma | N/A |
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Ultragenyx Pharmaceutical Product Quality
4/5
Ultragenyx Pharmaceutical has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Ultragenyx Pharmaceutical Product Information
Ultragenyx Pharmaceutical’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.ultragenyx.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Ultragenyx Pharmaceutical Product Quality
Ultragenyx Pharmaceutical's Product Quality score was rated highest by customers who have used Ultragenyx Pharmaceutical's products/services for Less than 1 Year.
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Ranked Ultragenyx Pharmaceutical Product Quality the Highest
Ultragenyx Pharmaceutical Product Quality Score by Gender
Ultragenyx Pharmaceutical's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Ultragenyx Pharmaceutical Product Quality Score by Usage
Ultragenyx Pharmaceutical's Product Quality score was rated 3.5 stars by customers who have used Ultragenyx Pharmaceutical's products/services for Less than 1 Year.
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Ultragenyx Pharmaceutical Product Quality vs. Competitors
Compared to its competitors, Ultragenyx Pharmaceutical's Product Quality score is rated right above Illumina, and is preceded by Homology Medicines.
| COMPANY | Product Quality Score | |
|---|---|---|
| Homology Medicines | 4/5 |
| Ultragenyx Pharmaceutical | 4/5 |
| Illumina | 3.9/5 |
| Sarepta Therapeutics | 3.7/5 |
| ARCA biopharma | N/A |
| aTyr Pharma | N/A |
| Sutro Biopharma | N/A |
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Ultragenyx Pharmaceutical Pricing
Ultragenyx Pharmaceutical ROI & Value For Money
3.9/5
Ultragenyx Pharmaceutical has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Ultragenyx Pharmaceutical ROI
Ultragenyx Pharmaceutical's ROI score was rated highest by customers who have used Ultragenyx Pharmaceutical's products/services for Less than 1 Year.
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Ranked Ultragenyx Pharmaceutical ROI the Highest
Ultragenyx Pharmaceutical ROI Score by Gender
Ultragenyx Pharmaceutical's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ultragenyx Pharmaceutical.
Male
2.6/5
Female
N/A
Ultragenyx Pharmaceutical ROI Score by Usage
Ultragenyx Pharmaceutical's ROI score was rated 3.5 stars by customers who have used Ultragenyx Pharmaceutical's products/services for Less than 1 Year.
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Ultragenyx Pharmaceutical Pricing vs. Competitors
Compared to its competitors, Ultragenyx Pharmaceutical's ROI score is rated right above Illumina, and is preceded by Homology Medicines.
| COMPANY | Pricing Score | |
|---|---|---|
| Homology Medicines | 5/5 |
| Ultragenyx Pharmaceutical | 3.9/5 |
| Illumina | 3.9/5 |
| Sarepta Therapeutics | 3.7/5 |
| ARCA biopharma | N/A |
| aTyr Pharma | N/A |
| Sutro Biopharma | N/A |
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Ultragenyx Pharmaceutical Customer Satisfaction (CSAT)
Ultragenyx Pharmaceutical Customer Satisfaction (CSAT) Score
72 / 100
Ultragenyx Pharmaceutical has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ultragenyx Pharmaceutical Customer Satisfaction
Ultragenyx Pharmaceutical's Customer Satisfaction score was rated highest by customers who have used Ultragenyx Pharmaceutical's products/services for Less than 1 Year.
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Ranked Ultragenyx Pharmaceutical Customer Satisfaction the Highest
Ultragenyx Pharmaceutical Customer Satisfaction Score by Gender
Ultragenyx Pharmaceutical's Customer Satisfaction score was rated 66 by Male customers on Comparably.
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66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Ultragenyx Pharmaceutical Customer Satisfaction Score by Usage
Ultragenyx Pharmaceutical's Customer Satisfaction score was rated 67 points by customers who have used Ultragenyx Pharmaceutical's products/services for Less than 1 Year.
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Ultragenyx Pharmaceutical Customer Satisfaction vs. Competitors
Compared to its competitors, Ultragenyx Pharmaceutical's Customer Satisfaction score is rated right above Illumina.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ultragenyx Pharmaceutical | 72% |
| Illumina | 72% |
| Sarepta Therapeutics | 33% |
| Homology Medicines | 0% |
| ARCA biopharma | 0% |
| aTyr Pharma | 0% |
| Sutro Biopharma | 0% |
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Ultragenyx Pharmaceutical Customer Service
3.8/5
Ultragenyx Pharmaceutical has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Ultragenyx Pharmaceutical's Customer Service
Address
77 Digital Drive, Suite 210, Novato, CA
Website
http://www.ultragenyx.com
Phone Number
4154838800
Quick Insights into Ultragenyx Pharmaceutical Customer Service
Ultragenyx Pharmaceutical's Customer Service score was rated highest by customers who have used Ultragenyx Pharmaceutical's products/services for Less than 1 Year.
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Ranked Ultragenyx Pharmaceutical Customer Service the Highest
Ultragenyx Pharmaceutical Customer Service Score by Gender
Ultragenyx Pharmaceutical's Customer Service score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Ultragenyx Pharmaceutical Customer Service Score by Usage
Ultragenyx Pharmaceutical's Customer Service score was rated 3.5 stars by customers who have used Ultragenyx Pharmaceutical's products/services for Less than 1 Year.
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Ultragenyx Pharmaceutical Customer Service vs. Competitors
Compared to its competitors, Ultragenyx Pharmaceutical's Customer Service score is rated right above ARCA biopharma, and is preceded by Illumina.
| COMPANY | Customer Service Score | |
|---|---|---|
| Homology Medicines | 5/5 |
| Sarepta Therapeutics | 5/5 |
| Illumina | 3.9/5 |
| Ultragenyx Pharmaceutical | 3.8/5 |
| ARCA biopharma | N/A |
| aTyr Pharma | N/A |
| Sutro Biopharma | N/A |
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Ultragenyx Pharmaceutical as an Employer
4.5/5
Ultragenyx Pharmaceutical has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ultragenyx Pharmaceutical scored a 31 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Ultragenyx Pharmaceutical would recommend the brand to a friend. ENPS measures how likely Ultragenyx Pharmaceutical employees would recommend working at Ultragenyx Pharmaceutical to a friend.
Net Promoter Score
31
NPS Score
| 50% | Promoters |
|---|---|
| 31% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 47% | Promoters |
|---|---|
| 24% | Passive |
| 29% | Detractors |
