50
NPS
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Umbro
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About Umbro's Brand
Manufacturer of sporting footwear and clothing. The company's products include soccer cleats and shoes, soccer uniforms, training clothes, soccer equipment, lifestyle clothing and lifestyle footwear. Among its major competitors, Umbro is ranked in 2nd place for NPS while Diadora is 1st, and Nike is 3rd.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Umbro Ranking
- #2 / 4 of its competitors
Umbro NPS
Umbro's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Umbro's customers would recommend using the product based on a scale of -100 to 100.
Umbro Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Umbro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Dec 2022 33 | Dec 2022 | 33 |
Oct 2023 50 | Oct 2023 | 50 |
How Other Brands Compare
Umbro is ranked second for NPS among its competitors. Diadora and Nike come in first and third, with PUMA coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Umbro Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Umbro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Umbro Customer Loyalty vs. Competitors
Compared to its competitors, Umbro's Customer Loyalty score is rated right above Nike, and is preceded by Diadora.
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Umbro Product Quality
4.1/5
Umbro has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Umbro Product Information
Umbro’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.umbro.com
- Company Size
- 501-1,000 Employees
Umbro Product Quality vs. Competitors
Compared to its competitors, Umbro's Product Quality score is rated right below PUMA.
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Umbro Pricing
Umbro ROI & Value For Money
3.9/5
Umbro has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Umbro Pricing vs. Competitors
Compared to its competitors, Umbro's ROI score is rated right below Nike.
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Umbro Customer Satisfaction (CSAT)
Umbro Customer Satisfaction (CSAT) Score
100 / 100
Umbro has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Umbro Customer Satisfaction vs. Competitors
Compared to its competitors, Umbro's Customer Satisfaction score is rated right above PUMA, and is preceded by Diadora.
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Umbro Customer Service
4.1/5
Umbro has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Umbro's Customer Service
Address
Umbro House, Cheadle, SK8 3GQ Bahamas
Website
www.umbro.com
Umbro Customer Service vs. Competitors
Compared to its competitors, Umbro's Customer Service score is rated right above PUMA, and is preceded by Diadora.
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Consumer vs. Employees
Umbro scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Umbro would recommend the brand to a friend. ENPS measures how likely Umbro employees would recommend working at Umbro to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
