Undertone NPS & Customer Reviews

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About Undertone's Brand

Undertone Networks provides display and video advertising solutions for advertisers and publishers. Among its major competitors, Undertone is ranked in 1st place for NPS while Uber is 2nd, and Mediaocean is 3rd.

Brand at a Glance

53%

Customer Loyalty

4.1/5

Product Quality

3.8/5

Pricing

3.7/5

Customer Service

Undertone Ranking

^#1 / 4 of its competitors

Undertone NPS

Undertone's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Undertone's customers would recommend using the product based on a scale of -100 to 100.

Undertone Overall NPS

NPS

67%	Promoters
33%	Passives
0%	Detractors

Undertone NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2021 100	Feb 2021	100
Jul 2022 50	Jul 2022	50
Oct 2022 66	Oct 2022	66
Nov 2022 50	Nov 2022	50
Feb 2023 60	Feb 2023	60
Mar 2024 66	Mar 2024	66

How Other Brands Compare

Undertone is ranked first for NPS among its competitors. Uber and Mediaocean come in second and third, with MediaMath coming in at #4.

	Undertone	Uber	Mediaocean	MediaMath
Global Ranking	#-	#90	#-	#-
NPS	67	23	-12	-100
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$107.19B	$5.49B	$1.00B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Undertone NPS vs. Competitors

Compared to its competitors, Undertone's NPS is rated right above Uber.

COMPANY		NPS Score
	Undertone	67
	Uber	23
	RadiumOne	N/A
	4INFO	N/A
	Q1Media	N/A
	Spongecell	N/A
	Videology	N/A
	Advertising.com	N/A
	Mediaocean	-12
	MediaMath	-100

Undertone Customer Loyalty

53%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

53% of Undertone users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

53%

47%

Undertone Customer Loyalty vs. Competitors

Compared to its competitors, Undertone's Customer Loyalty score is rated right above RadiumOne, and is preceded by Mediaocean.

COMPANY		Customer Loyalty Score
	MediaMath	100%
	Uber	76%
	Mediaocean	57%
	Undertone	53%
	RadiumOne	N/A
	4INFO	N/A
	Q1Media	N/A
	Spongecell	N/A
	Videology	N/A
	Advertising.com	N/A

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Undertone Product Quality

4.1/5

Undertone has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Undertone Product Information

Undertone’s product quality score is a 4.1 out of 5 as rated by its users and customers.

Website: www.undertone.com/

Company Size: 201-500 Employees

Industry

Tech

AdTech

Media

Undertone Product Quality vs. Competitors

Compared to its competitors, Undertone's Product Quality score is rated right above Uber.

COMPANY		Product Quality Score
	Undertone	4.1/5
	Uber	3.9/5
	MediaMath	2.8/5
	Mediaocean	2.6/5
	RadiumOne	N/A
	4INFO	N/A
	Q1Media	N/A
	Spongecell	N/A
	Videology	N/A
	Advertising.com	N/A

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Undertone Pricing

Undertone ROI & Value For Money

3.8/5

Undertone has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Undertone Pricing vs. Competitors

Compared to its competitors, Undertone's ROI score is rated right above Uber.

COMPANY		Pricing Score
	Undertone	3.8/5
	Uber	3.7/5
	Mediaocean	2.9/5
	MediaMath	2.5/5
	RadiumOne	N/A
	4INFO	N/A
	Q1Media	N/A
	Spongecell	N/A
	Videology	N/A
	Advertising.com	N/A

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Undertone Customer Satisfaction (CSAT)

Undertone Customer Satisfaction (CSAT) Score

100 / 100

Undertone has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	40%
Satisfied	60%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

40%

Satisfied

60%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Undertone Customer Satisfaction vs. Competitors

Compared to its competitors, Undertone's Customer Satisfaction score is rated right above Uber.

COMPANY		Customer Satisfaction (CSAT) Score
	Undertone	100%
	Uber	73%
	Mediaocean	37%
	MediaMath	25%
	RadiumOne	0%
	4INFO	0%
	Q1Media	0%
	Spongecell	0%
	Videology	0%
	Advertising.com	0%

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Undertone Customer Service

3.7/5

Undertone has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Undertone's Customer Service

Address

340 Madison Avenue 8th Floor, York, NY 10173

Website

www.undertone.com/

Phone Number

646-588-3600

Undertone Customer Service vs. Competitors

Compared to its competitors, Undertone's Customer Service score is rated right above Uber, and is preceded by MediaMath.

COMPANY		Customer Service Score
	MediaMath	5/5
	Undertone	3.7/5
	Uber	3.7/5
	Mediaocean	3/5
	RadiumOne	N/A
	4INFO	N/A
	Q1Media	N/A
	Spongecell	N/A
	Videology	N/A
	Advertising.com	N/A

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Undertone as an Employer

4.5/5

Undertone has a 4.5/5 stars for its overall company culture rated by their employees

top

25%

CEO of Undertone

Corey Ferengul

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Undertone scored a 67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Undertone would recommend the brand to a friend. ENPS measures how likely Undertone employees would recommend working at Undertone to a friend.

Net Promoter Score

NPS Score

67%	Promoters
33%	Passive
0%	Detractors

Employee Net Promoter Score

eNPS Score

33%	Promoters
34%	Passive
33%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail