57
NPS
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United States Postal Service
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About United States Postal Service's Brand
Among its major competitors, United States Postal Service is ranked in 1st place for NPS while DHL is 2nd, and FedEx is 3rd.
Brand at a Glance
89%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
United States Postal Service Ranking
- #1 / 4 of its competitors
United States Postal Service NPS
United States Postal Service's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether United States Postal Service's customers would recommend using the product based on a scale of -100 to 100.
United States Postal Service Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
United States Postal Service NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jun 2022 50 | Jun 2022 | 50 |
Dec 2022 66 | Dec 2022 | 66 |
Aug 2023 75 | Aug 2023 | 75 |
Nov 2023 83 | Nov 2023 | 83 |
Jan 2025 57 | Jan 2025 | 57 |
How Other Brands Compare
United States Postal Service is ranked first for NPS among its competitors. DHL and FedEx come in second and third, with UPS coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
United States Postal Service NPS by Usage
United States Postal Service's NPS was rated 67 points by customers who have used United States Postal Service's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 67 | Over 10 Years | 67 |
United States Postal Service NPS vs. Competitors
Compared to its competitors, United States Postal Service's NPS is rated right above DHL.
| COMPANY | NPS Score | |
|---|---|---|
| United States Postal Service | 57 |
 | DHL | 32 |
 | FedEx | 19 |
 | UPS | 0 |
 | Sidecar Technologies | N/A |
United States Postal Service Customer Reviews
Out of the 2 United States Postal Service customer reviews 2 were positive and 0 were constructive. United States Postal Service customer reviews reflect that all customers have a favorable experience using the products/services of the company.
United States Postal Service Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of United States Postal Service users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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United States Postal Service Customer Loyalty Score by Usage
United States Postal Service's Customer Loyalty score was rated 100% by customers who have used United States Postal Service's products/services for Over 10 Years.
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United States Postal Service Customer Loyalty vs. Competitors
Compared to its competitors, United States Postal Service's Customer Loyalty score is rated right above DHL.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| United States Postal Service | 89% |
| DHL | 77% |
| FedEx | 74% |
| UPS | 71% |
| Sidecar Technologies | N/A |
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United States Postal Service Product Quality
4.1/5
United States Postal Service has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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United States Postal Service Product Information
United States Postal Service’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Quick Insights into United States Postal Service Product Quality
United States Postal Service's Product Quality score was rated highest by customers who have used United States Postal Service's products/services for Over 10 Years.
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Ranked United States Postal Service Product Quality the Highest
United States Postal Service Product Quality Score by Usage
United States Postal Service's Product Quality score was rated 4 stars by customers who have used United States Postal Service's products/services for Over 10 Years.
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United States Postal Service Product Quality vs. Competitors
Compared to its competitors, United States Postal Service's Product Quality score is rated right above DHL.
| COMPANY | Product Quality Score | |
|---|---|---|
| United States Postal Service | 4.1/5 |
| DHL | 3.9/5 |
| FedEx | 3.6/5 |
| UPS | 3.1/5 |
| Sidecar Technologies | N/A |
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United States Postal Service Pricing
United States Postal Service ROI & Value For Money
4/5
United States Postal Service has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into United States Postal Service ROI
United States Postal Service's ROI score was rated highest by customers who have used United States Postal Service's products/services for Over 10 Years.
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Ranked United States Postal Service ROI the Highest
United States Postal Service ROI Score by Usage
United States Postal Service's ROI score was rated 3.8 stars by customers who have used United States Postal Service's products/services for Over 10 Years.
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United States Postal Service Pricing vs. Competitors
Compared to its competitors, United States Postal Service's ROI score is rated right above DHL.
| COMPANY | Pricing Score | |
|---|---|---|
| United States Postal Service | 4/5 |
| DHL | 3.7/5 |
| FedEx | 3.4/5 |
| UPS | 3/5 |
| Sidecar Technologies | N/A |
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United States Postal Service Customer Satisfaction (CSAT)
United States Postal Service Customer Satisfaction (CSAT) Score
83 / 100
United States Postal Service has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into United States Postal Service Customer Satisfaction
United States Postal Service's Customer Satisfaction score was rated highest by customers who have used United States Postal Service's products/services for Over 10 Years.
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Ranked United States Postal Service Customer Satisfaction the Highest
United States Postal Service Customer Satisfaction Score by Usage
United States Postal Service's Customer Satisfaction score was rated 66 points by customers who have used United States Postal Service's products/services for Over 10 Years.
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United States Postal Service Customer Satisfaction vs. Competitors
Compared to its competitors, United States Postal Service's Customer Satisfaction score is rated right above DHL.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| United States Postal Service | 83% |
| DHL | 79% |
| FedEx | 65% |
| UPS | 54% |
| Sidecar Technologies | 0% |
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United States Postal Service Customer Service
4.1/5
United States Postal Service has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into United States Postal Service Customer Service
United States Postal Service's Customer Service score was rated highest by customers who have used United States Postal Service's products/services for Over 10 Years.
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Ranked United States Postal Service Customer Service the Highest
United States Postal Service Customer Service Score by Usage
United States Postal Service's Customer Service score was rated 4 stars by customers who have used United States Postal Service's products/services for Over 10 Years.
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United States Postal Service Customer Service vs. Competitors
Compared to its competitors, United States Postal Service's Customer Service score is rated right above DHL.
| COMPANY | Customer Service Score | |
|---|---|---|
| United States Postal Service | 4.1/5 |
| DHL | 3.9/5 |
| FedEx | 3.5/5 |
| UPS | 3/5 |
| Sidecar Technologies | N/A |
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United States Postal Service as an Employer
2.6/5
United States Postal Service has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of United States Postal Service
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
United States Postal Service scored a 57 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of United States Postal Service would recommend the brand to a friend. ENPS measures how likely United States Postal Service employees would recommend working at United States Postal Service to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 36% | Promoters |
|---|---|
| 16% | Passive |
| 48% | Detractors |
