-19
NPS
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Univest
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About Univest's Brand
For over 140 years, Univest has been dedicated to fulfilling our public's financial needs and has contributed to the quality of life in our communities. Among its major competitors, Univest is ranked in 4th place for NPS while Customers Bank is 1st, and Td Bank is 2nd.Their current market cap is $838.19M
Brand at a Glance
71%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Univest Ranking
- #3 / 4 of its competitors
Univest NPS
Univest's Net Promoter Score (NPS) is a -19 with 36% Promoters, 9% Passives, and 55% Detractors. Net Promoter Score tracks whether Univest's customers would recommend using the product based on a scale of -100 to 100.
Univest Overall NPS
| 36% | Promoters |
|---|---|
| 9% | Passives |
| 55% | Detractors |
Univest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
Jul 2021 -33 | Jul 2021 | -33 |
Aug 2021 0 | Aug 2021 | 0 |
Mar 2022 20 | Mar 2022 | 20 |
Apr 2022 15 | Apr 2022 | 15 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 -11 | Oct 2022 | -11 |
Mar 2023 -10 | Mar 2023 | -10 |
Aug 2023 -18 | Aug 2023 | -18 |
How Other Brands Compare
Univest is ranked third for NPS among its competitors. Td Bank and Wells Fargo come in first and second, with KeyBank coming in at #4. Among those competitors, it is the lowest valued company behind Wells Fargo.
Univest |  Wells Fargo |  Td Bank |  KeyBank | |
| Global Ranking | #- | #139 | #- | #- |
| NPS | -19 | 7 | 15 | -26 |
| Valuation Updated every 24 hours for public companies | $838.19M | $156.41B | $121.22B | $19.68B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Univest NPS by Gender
Univest's NPS was rated 34 by Male customers on Comparably.
Male
34
Univest's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Univest's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Univest NPS by Ethnicity
Univest's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Univest NPS by Usage
Univest's NPS was rated 0 points by customers who have used Univest's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 0 | Over 10 Years | 0 |
Univest NPS vs. Competitors
Compared to its competitors, Univest's NPS is rated right above Citizens Bank, and is preceded by Wells Fargo.
| COMPANY | NPS Score | |
|---|---|---|
 | Customers Bank | 27 |
| Td Bank | 15 |
| Wells Fargo | 7 |
| Univest | -19 |
 | Citizens Bank | -24 |
| KeyBank | -26 |
Univest Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Univest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Univest Customer Loyalty Score by Gender
Univest's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Univest Customer Loyalty Score by Ethnicity
Univest's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Univest Customer Loyalty Score by Usage
Univest's Customer Loyalty score was rated 78% by customers who have used Univest's products/services for Over 10 Years.
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Univest Customer Loyalty vs. Competitors
Compared to its competitors, Univest's Customer Loyalty score is rated right above KeyBank, and is preceded by Wells Fargo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Td Bank | 76% |
| Customers Bank | 75% |
| Wells Fargo | 71% |
| Univest | 71% |
| KeyBank | 69% |
| Citizens Bank | 61% |
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Univest Product Quality
3/5
Univest has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Univest Product Information
Univest’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.univest.net/
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Quick Insights into Univest Product Quality
Univest's Product Quality score was rated highest by Caucasian customers.
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Ranked Univest Product Quality the Highest
Univest Product Quality Score by Gender
Univest's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Univest Product Quality Score by Ethnicity
Univest's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Univest.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Univest Product Quality Score by Usage
Univest's Product Quality score was rated 3 stars by customers who have used Univest's products/services for Over 10 Years.
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Univest Product Quality vs. Competitors
Compared to its competitors, Univest's Product Quality score is rated right above KeyBank, and is preceded by Citizens Bank.
| COMPANY | Product Quality Score | |
|---|---|---|
| Customers Bank | 4.1/5 |
| Td Bank | 3.6/5 |
| Wells Fargo | 3.4/5 |
| Citizens Bank | 3.3/5 |
| Univest | 3/5 |
| KeyBank | 2.4/5 |
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Univest Pricing
Univest ROI & Value For Money
2.9/5
Univest has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Univest ROI
Univest's ROI score was rated highest by Caucasian customers.
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Ranked Univest ROI the Highest
Univest ROI Score by Gender
Univest's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Univest ROI Score by Ethnicity
Univest's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Univest.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Univest ROI Score by Usage
Univest's ROI score was rated 2.7 stars by customers who have used Univest's products/services for Over 10 Years.
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Univest Pricing vs. Competitors
Compared to its competitors, Univest's ROI score is rated right above KeyBank, and is preceded by Wells Fargo.
| COMPANY | Pricing Score | |
|---|---|---|
| Customers Bank | 4/5 |
| Td Bank | 3.7/5 |
| Citizens Bank | 3.5/5 |
| Wells Fargo | 3.4/5 |
| Univest | 2.9/5 |
| KeyBank | 2.3/5 |
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Univest Customer Satisfaction (CSAT)
Univest Customer Satisfaction (CSAT) Score
51 / 100
Univest has an overall Customer Satisfaction score of 51 rated by its users and customers.
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Very Satisfied
38%
Satisfied
13%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Univest Customer Satisfaction
Univest's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Univest Customer Satisfaction the Highest
Univest Customer Satisfaction Score by Gender
Univest's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Univest Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Univest's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Univest Customer Satisfaction Score by Usage
Univest's Customer Satisfaction score was rated 67 points by customers who have used Univest's products/services for Over 10 Years.
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Univest Customer Satisfaction vs. Competitors
Compared to its competitors, Univest's Customer Satisfaction score is rated right above KeyBank, and is preceded by Citizens Bank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Customers Bank | 77% |
| Td Bank | 71% |
| Wells Fargo | 60% |
| Citizens Bank | 54% |
| Univest | 51% |
| KeyBank | 37% |
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Univest Customer Service
2.9/5
Univest has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Univest's Customer Service
Address
14 North Main Street, Souderton, PA 18964
Website
http://www.univest.net/
Phone Number
215-721-2592
Quick Insights into Univest Customer Service
Univest's Customer Service score was rated highest by Caucasian customers.
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Ranked Univest Customer Service the Highest
Univest Customer Service Score by Gender
Univest's Customer Service score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Univest Customer Service Score by Ethnicity
Univest's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Univest.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Univest Customer Service Score by Usage
Univest's Customer Service score was rated 2.7 stars by customers who have used Univest's products/services for Over 10 Years.
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Univest Customer Service vs. Competitors
Compared to its competitors, Univest's Customer Service score is rated right above KeyBank, and is preceded by Wells Fargo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Customers Bank | 3.8/5 |
| Td Bank | 3.8/5 |
| Citizens Bank | 3.7/5 |
| Wells Fargo | 3.5/5 |
| Univest | 2.9/5 |
| KeyBank | 2.4/5 |
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Univest as an Employer
4.3/5
Univest has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Univest scored a -19 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Univest would recommend the brand to a friend. ENPS measures how likely Univest employees would recommend working at Univest to a friend.
Net Promoter Score
-19
NPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
