-44
NPS
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Unum Group
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About Unum Group's Brand
Since their founding in 1848, Unum has been known for breaking new ground in the business of benefits. Among its major competitors, Unum Group is ranked in 5th place for NPS while Colonial Life is 1st, and The Cigna Group is 2nd.Their current market cap is $8.55B
Brand at a Glance
71%
Customer Loyalty
2.3/5
Product Quality
2.4/5
Pricing
2.3/5
Customer Service
Unum Group Ranking
- #4 / 4 of its competitors
Unum Group NPS
Unum Group's Net Promoter Score (NPS) is a -44 with 24% Promoters, 8% Passives, and 68% Detractors. Net Promoter Score tracks whether Unum Group's customers would recommend using the product based on a scale of -100 to 100.
Unum Group Overall NPS
| 24% | Promoters |
|---|---|
| 8% | Passives |
| 68% | Detractors |
Unum Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -38 | Jan 2024 | -38 |
Feb 2024 -41 | Feb 2024 | -41 |
Apr 2024 -37 | Apr 2024 | -37 |
Jun 2024 -39 | Jun 2024 | -39 |
Jul 2024 -42 | Jul 2024 | -42 |
Aug 2024 -44 | Aug 2024 | -44 |
Dec 2024 -44 | Dec 2024 | -44 |
Jan 2025 -45 | Jan 2025 | -45 |
Mar 2025 -47 | Mar 2025 | -47 |
Jul 2025 -43 | Jul 2025 | -43 |
Sep 2025 -46 | Sep 2025 | -46 |
Feb 2026 -44 | Feb 2026 | -44 |
How Other Brands Compare
Unum Group is ranked #4 for NPS among its competitors. The Cigna Group and Aflac come in first and second, with MetLife coming in at third. Among those competitors, it is the lowest valued company behind The Cigna Group.
Unum Group |  The Cigna Group |  MetLife |  Aflac | |
| Global Ranking | #- | #500 | #- | #- |
| NPS | -44 | -7 | -20 | -17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $8.55B | $84.22B | $54.48B | $35.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Unum Group NPS by Gender
Male customers rated Unum Group's NPS 26 points higher than Female customers.
Male
-34
Unum Group's NPS was rated -34 by Male customers on Comparably.
22%
Promoters
22%
Passives
56%
Detractors
Female
-60
Unum Group's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Unum Group NPS by Ethnicity
Unum Group's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Other -100 | Other | -100 |
Unum Group NPS by Age
Unum Group's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Unum Group NPS by Usage
Unum Group's NPS was rated the highest by customers who have used Unum Group's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -57 | 5 to 10 Years | -57 |
Over 10 Years -51 | Over 10 Years | -51 |
Unum Group NPS vs. Competitors
Compared to its competitors, Unum Group's NPS is rated right below MetLife.
| COMPANY | NPS Score | |
|---|---|---|
 | Colonial Life | 16 |
 | AETEA | N/A |
| The Cigna Group | -7 |
| Aflac | -17 |
| MetLife | -20 |
| Unum Group | -44 |
Unum Group Customer Reviews
Out of the 5 Unum Group customer reviews 2 were positive and 3 were constructive. Unum Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Unum Group Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Unum Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Unum Group Customer Loyalty Score by Gender
Female customers rated Unum Group's Customer Loyalty score 10% higher than Male customers.
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Male
60%
Yes
Female
70%
Yes
Unum Group Customer Loyalty Score by Ethnicity
Unum Group's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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59
out of 100
Caucasian
40
out of 100
Other
Unum Group Customer Loyalty Score by Age
Unum Group's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
51-55 100% | 51-55 | 100% |
61-65 40% | 61-65 | 40% |
Unum Group Customer Loyalty Score by Usage
Unum Group's Customer Loyalty score was rated the highest by customers who have used Unum Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Unum Group Customer Loyalty Score by Industry
Unum Group's Customer Loyalty score was rated 70% by Insurance industry customers.
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Unum Group Customer Loyalty vs. Competitors
Compared to its competitors, Unum Group's Customer Loyalty score is rated right above AETEA, and is preceded by The Cigna Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Colonial Life | 95% |
| MetLife | 80% |
| Aflac | 76% |
| The Cigna Group | 73% |
| Unum Group | 71% |
| AETEA | N/A |
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Unum Group Product Quality
2.3/5
Unum Group has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Unum Group Product Information
Unum Group’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated Unum Group's product the highest.
- Website
- http://www.unum.com
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Insurance
Quick Insights into Unum Group Product Quality
Unum Group's Product Quality score was rated highest by customers from the Insurance industry, and rated lowest by Other customers.
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Ranked Unum Group Product Quality the Highest
Ranked Unum Group Product Quality the Lowest
Unum Group Product Quality Score by Gender
Male customers rated Unum Group's Product Quality score 0.4 stars higher than Female customers.
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Male
2.2/5
Female
1.8/5
Unum Group Product Quality Score by Ethnicity
Unum Group's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 1.5 | Other | 1.5 |
Unum Group Product Quality Score by Age
Unum Group's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
51-55 2.6 | 51-55 | 2.6 |
61-65 1.6 | 61-65 | 1.6 |
Unum Group Product Quality Score by Usage
Unum Group's Product Quality score was rated the highest by customers who have used Unum Group's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Unum Group Product Quality Score by Industry
Unum Group's Product Quality score was rated 4.3 stars by Insurance industry customers.
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Unum Group Product Quality vs. Competitors
Compared to its competitors, Unum Group's Product Quality score is rated right above AETEA, and is preceded by Aflac.
| COMPANY | Product Quality Score | |
|---|---|---|
| Colonial Life | 3.8/5 |
| The Cigna Group | 3/5 |
| MetLife | 2.9/5 |
| Aflac | 2.8/5 |
| Unum Group | 2.3/5 |
| AETEA | N/A |
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Unum Group Pricing
Unum Group ROI & Value For Money
2.4/5
Unum Group has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Unum Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry.
Quick Insights into Unum Group ROI
Unum Group's ROI score was rated highest by customers from the Insurance industry, and rated lowest by Other customers.
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Ranked Unum Group ROI the Highest
Ranked Unum Group ROI the Lowest
Unum Group ROI Score by Gender
Male customers rated Unum Group's ROI score 0.2 stars higher than Female customers.
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Male
2.1/5
Female
1.9/5
Unum Group ROI Score by Ethnicity
Unum Group's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.5 | Other | 1.5 |
Unum Group ROI Score by Age
Unum Group's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
51-55 3.3 | 51-55 | 3.3 |
61-65 1.5 | 61-65 | 1.5 |
Unum Group ROI Score by Usage
Unum Group's ROI score was rated the highest by customers who have used Unum Group's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Unum Group ROI Score by Industry
Unum Group's ROI score was rated 4 stars by Insurance industry customers.
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Unum Group Pricing vs. Competitors
Compared to its competitors, Unum Group's ROI score is rated right above AETEA, and is preceded by Aflac.
| COMPANY | Pricing Score | |
|---|---|---|
| Colonial Life | 3.7/5 |
| The Cigna Group | 2.9/5 |
| MetLife | 2.8/5 |
| Aflac | 2.7/5 |
| Unum Group | 2.4/5 |
| AETEA | N/A |
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Unum Group Customer Satisfaction (CSAT)
Unum Group Customer Satisfaction (CSAT) Score
38 / 100
Unum Group has an overall Customer Satisfaction score of 38 rated by its users and customers.
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Very Satisfied
13%
Satisfied
25%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
3%
Very Dissatisfied
53%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Unum Group Customer Satisfaction
Unum Group's Customer Satisfaction score was rated highest by customers from the Insurance industry, and rated lowest by Other customers.
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Ranked Unum Group Customer Satisfaction the Highest
Ranked Unum Group Customer Satisfaction the Lowest
Unum Group Customer Satisfaction Score by Gender
Male customers rated Unum Group's Customer Satisfaction score 12 points higher than Female customers.
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38 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
26 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 63% |
Unum Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Unum Group's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Other
Unum Group's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
Unum Group Customer Satisfaction Score by Age
Unum Group's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 61-65 | 33% |
Unum Group Customer Satisfaction Score by Usage
Unum Group's Customer Satisfaction score was rated the highest by customers who have used Unum Group's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Unum Group Customer Satisfaction Score by Industry
Unum Group's Customer Satisfaction score was rated 100 points by Insurance industry customers.
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"label": "Insurance",
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}Unum Group Customer Satisfaction vs. Competitors
Compared to its competitors, Unum Group's Customer Satisfaction score is rated right above AETEA, and is preceded by Aflac.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Colonial Life | 76% |
| MetLife | 52% |
| The Cigna Group | 47% |
| Aflac | 41% |
| Unum Group | 38% |
| AETEA | 0% |
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Unum Group Customer Service
2.3/5
Unum Group has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Unum Group's Customer Service
Address
Chattanooga, TN
Website
http://www.unum.com
Phone Number
(423)294-1011
Quick Insights into Unum Group Customer Service
Unum Group's Customer Service score was rated highest by customers from the Insurance industry, and rated lowest by Other customers.
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Ranked Unum Group Customer Service the Highest
Ranked Unum Group Customer Service the Lowest
Unum Group Customer Service Score by Gender
Male customers rated Unum Group's Customer Service score 0.7 stars higher than Female customers.
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Male
2.4/5
Female
1.7/5
Unum Group Customer Service Score by Ethnicity
Unum Group's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 1.5 | Other | 1.5 |
Unum Group Customer Service Score by Age
Unum Group's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
51-55 3 | 51-55 | 3 |
61-65 1.5 | 61-65 | 1.5 |
Unum Group Customer Service Score by Usage
Unum Group's Customer Service score was rated the highest by customers who have used Unum Group's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Unum Group Customer Service Score by Industry
Unum Group's Customer Service score was rated 4.5 stars by Insurance industry customers.
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Unum Group Customer Service vs. Competitors
Compared to its competitors, Unum Group's Customer Service score is rated right above AETEA, and is preceded by Aflac.
| COMPANY | Customer Service Score | |
|---|---|---|
| Colonial Life | 3.8/5 |
| The Cigna Group | 3/5 |
| MetLife | 2.7/5 |
| Aflac | 2.5/5 |
| Unum Group | 2.3/5 |
| AETEA | N/A |
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Unum Group as an Employer
4.1/5
Unum Group has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Unum Group scored a -44 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Unum Group would recommend the brand to a friend. ENPS measures how likely Unum Group employees would recommend working at Unum Group to a friend.
Net Promoter Score
-44
NPS Score
| 24% | Promoters |
|---|---|
| 8% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
